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Online Custom Tailors – secure payment
Licensed Vendors & Manufacturers for Lions Clubs International
Visiting USA and Canada: Get Measured by Our Tailors visiting US and Canada June/July/Aug 2014. Order Custom Suits and Tailor made Bespoke Dress Shirts in person with our Travelling Tailors. Fill in the Custom Tailors Appointment form to arrange a Free one on one wardrobe consultation session with our Bespoke Custom Tailors! Make an appointment with our Tailors Or Email Us. Get a FREE SHIRT for each referral who orders at our roadshows.

The Mysuitshop.com Frequently Asked Questions, How To's and Help


How to Search    Contact Us    Fabric Search    Style Search     Garment Care

Please read the following for answers to your questions, how to's and any other assistance you might need in ordering from Mysuitshop.com

Choose a Topic

  1. Product Features
  2. Common Terms, Names, Processes in Custom Tailoring
  3. Fabrics and their Features
  4. Fabrics and Styles
  5. Style Specific Questions
  6. Wardrobe Specials, Package Offers, Discounts, Promotions
  7. Accessories , Special Requests, Monogrammes, Optionals, Trimmings
  8. Pricing, Costs, How Much?
  9. CMT Orders - Your Fabric, Our Creations
  10. The Ordering Process
  11. Resellers
  12. Order Status , Shipping, Turnaround
  13. MyAccount Section
  14. Measurements, Sizes, How to? When ? What ?
  15. Payments, Credit Cards, Security Issues, Payment Options
  16. Catalogues and Swatches
  17. Other Issues
  18. Troubleshoot, Technical Issues
  19. Our Policies, Return Policy, Cancellation Policy

 


1) Product Features

  1. How does a fully constructed, tailored Jacket differ from semi constructed or unconstructed jackets?
  2. What is a Semi constructed Jacket? How do unconstructed, semi constructed and fully constructed jackets differ?
  3. What is an unconstructed Jacket? What is the difference between a fully constructed and an unconstructed Jacket?
  4. What is the difference between ready to wear/off the peg and Made to Measure and full Bespoke Suits?
  5. How are your jackets, pants, shirts made? What type of construction is done on your jackets, shirts, pants? What are your manufacturing specifications?
  6. What types of Jacket/Coat construction is done at MySuitShop?
  7. What sort of religious criteria can be added to a Custom order construction?
  8. Are your Jackets Hand Basted or Fused? Can you do Hand Basted Canvas Fronts? Are shirt collars fused? What about the Seams?
  9. What are the Standards of MySuitShop.com?
  10. How do I know if MySuitShop is for me?
  11. What about Big and Tall sizes?
  12. Can I order for others such as family?
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2) Common Terms, Names, Processes in Custom Tailoring

  1. What is SINGLE-NEEDLE STITCHING? Can you do Single Needle Stitching on shirts?
  2. What is a PLACKET?
  3. What is ply?
  4. What is yarn size?
  5. What is thread count?
  6. What is Glen Plaid?
  7. What are the materials and Items used in suit making?
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3) Fabrics and their Features

  1. What is Micro Suede?
  2. What is TWO-FOLD or Two ply Cloth?
  3. What is Dormieul?
  4. What is Super 100s, 110s, 120s, 130s, 150s, and 180s?
  5. what is the designer brand Collections?
  6. What is SEERSUCKER?
  7. What is ply?
  8. What is yarn size?
  9. What is thread count?
  10. What is a Burn Test? How do I test a fabric?
  11. What is manufactured – Man Made Fabrics and kinds of manufactured fiber?
  12. What is hemp fiber and jute?
  13. What are weaves and how are they different from fabrics?
  14. What is cotton? What are its uses?
  15. What is wool? What are the different kinds of wool and their advantages?
  16. What kind of cloth is linen and of what kind of material is linen composed of?
  17. What is Glen Plaid?
  18. What is vicuna wool?
  19. What are natural fibers made from? What is a Natural Fiber?
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4) Fabrics and Styles

  1. I want to order a poplin, cotton, wool, silk suit/shirt?
  2. I would like to order custom denim Jackets/coats/slacks/jeans etc.
  3. I am looking for a particular colour. Do you have the colour I am looking for?
  4. What is Linen? Why Linen?
  5. What is Fabric Popularity and how is it judged?
  6. I have a particular fabric in mind, how do I search for it on this site?
  7. What are the most popular fabrics? What are votes on fabrics?
  8. I am looking for wrinkle resistant fabrics, durable, everyday wear
  9. Do you have higher end fabrics available apart from those displayed?
  10. Where can I find the Exclusive, Deluxe and Heritage Gold collections?
  11. What is the difference between the CLASSIC COLLECTIONS, PREMIER COLLECTION and the SUPERIOR COLLECTION ?
  12. Which Mills do you obtain your fabrics from? Where do most of your fabrics come from?
  13. What is PVC ? What is Pleather ?
  14. I am looking for Fabric Care Information
  15. I want to know more about the Various Silks available.
  16. What are fabrics in the CloseOuts Category? What are Exclusive Closeouts? Deluxe Closeouts?
  17. What material and colour has been used in the Style image I like ? I want to order the same.
  18. I would like to order a garment from one collection, in a fabric from another collection. How do I do so ?
  19. I am a woman, but I like mens style shirts or suits. How do I order this ?
  20. I would like to order a Custom made Denim Jeans. Can you do this?
  21. I would like to order a Suit/Shirt in White/Cream/Blue/Yellow/Pink/Orange or in a colour not shown here . How do I do so ? What Fabric is best for such a garment?
  22. I would like to buy Fabric only / Do you Sell by the Yard ?/ What is the cost per yard of Fabric ?
  23. I am looking for a very particular fabric/Can you source a fabric I am looking for?
  24. Where and How do I view the various fabrics?
  25. Does MySuitShop Make to Measure with my cloth? How and Where can I send you cloth for my Custom garments?
  26. Does MySuitShop customize to any style?
  27. Can you make a custom piece of clothing from an image I send to you?
  28. Can I order swatches?
  29. I would like to know more about Textiles.
  30. Where can I find more information about fashion and clothing?
  31. I would like to Order a CATALOGUE of your products.
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5) Style Specific Questions

  1. What is the difference between Inverse Pleats and Reverse pleats and how do they differ from the standard pleats in pants?
  2. What are Morning Pants?
  3. What is a vent?
  4. Do you make detachable collar dress shirts?
  5. What is a Peak Lapel?
  6. What is a Notch Lapel?
  7. What is an ainsley collar?
  8. What is the difference between English or British cut and Italian cut mens suits?
  9. What is a button down collar?
  10. What is the difference between a single breasted and a double breasted jacket?
  11. what is a sculptured collar?
  12. What is a Split Back on Jackets?
  13. What is are inverted box pleats?
  14. What is the difference between a Notch Lapel and a Peak Lapel?
  15. What are ticket pockets?
  16. What is a hidden button down collar?
  17. What style is best for me?
  18. What is button stance?
  19. What is a Gorge?
  20. What is a Placket Covered Front?
  21. What is a bouttonnaire?
  22. What is a Mandarin collar or Thai collar or Oriental collar?
  23. Where does custom tailoring and the Traditional and Modern Styles fit in ?
  24. What is the difference between a Suit Jacket, a Blazer and a Sports Jacket ?
  25. Can Designer Styles be Replicated ?
  26. Can I order deviations from Styles that I like but want slightly different ?
  27. What are the Construction Specifications for your shirts?
  28. What are hand stitched lapels and pockets?
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6) Wardrobe Specials, Package Offers, Discounts, Promotions

  1. What discount is available on Bulk Orders and Whole Sale orders?
  2. What special offers and promotions are available at MySuitShop?
  3. I want to change fabrics available in a Package Deal I like. How ?
  4. I want to order more than three Suits or more than Ten Shirts. Can you offer a discount ?
  5. Do I get a Discount when ordering more than a few pieces at Regular Prices ? How ?
  6. I am a webmaster, I have my own site(s). What interesting offers are available for me?
  7. How do I order a gift certificate ? How do I claim stored value in a certificate ?
  8. How and When can I claim my free gift or other giveaways ?
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7) Accessories , Special Requests, Monogrammes, Optionals, Trimmings

  1. What is the ready to wear Category?
  2. What are working buttons/Functioning buttons?
  3. What are Rope Shoulders? Can you do Rope Shoulders on suits?
  4. Can I order shirts with contrast collars and cuffs? Can you make shirts with white collars and white cuffs?
  5. Do you make Non - Shatnez and Halacha compliant clothing?
  6. What material do you use for linings?
  7. What are hand stitched lapels and pockets?
  8. What are the Special Requests for Suits or Shirts that I can add to my order?
  9. I want corporate logo, personal logo on the garments I Order.
  10. Do you do removable collar stays on shirts?
  11. Can I order detachable Collars on my shirts?
  12. How and Where do I choose Neckties or Cufflinks?
  13. I want half lined or fully lined pants, I want half lined or fully lined Jackets. I like removable collar stays in my shirts. Is this possible?
  14. I would like Monogrammes, I want working sleeve buttons, I want hand stitched/pick stitched Lapels. Is this possible?
  15. What is Hand Basted Full Canvas Front ?
  16. What Monogramme styles are available for choosing? How do I indicate this?
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8) Pricing, Costs, How Much?

  1. What is the price of Suits, Shirts, Pants, Coats custom made to measure?
  2. I want to order for My Wedding/Wedding party. How do I do it? Can I get a Discount?
  3. What discount is available on Bulk Orders and Whole Sale orders?
  4. What discounts and special prices are available at MySuitShop?
  5. I have a large group of people that I would like to order for. Can I get a discount?
  6. I would like to order multiple items, I would like to place a bulk order. Can I have a Special Price ?
  7. Is there a Minimum Order Requirement ?
  8. What is the price of a suit/shirt/pants/coat or a garment I wish to order?
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9) CMT Orders - Your Fabric, Our Creations

  1. Do you have higher end fabrics available apart from those displayed?
  2. What are CMT orders ? How much do they cost ?
  3. Can I send the Cloth for my Custom Garments ? How ? Where ?
  4. How much fabric is required for a Suit I would like made?
  5. How much fabric is required for a pair of Pants I would like made?
  6. How much fabric is required for a Shirt I would like made?
  7. How much fabric is required for a Vest I would like made?
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10) The Ordering Process

  1. How do I see/view/send an EMAIL ORDER or ORDER BY EMAIL?
  2. What are the Prices for suits, shirts, pants?
  3. How and where do I send samples to copy?
  4. How do I send photos and digital images?
  5. How do I make changes to an order I have already placed?
  6. What is the Buy a Gift feature?
  7. What is the Allow us to make a Suggestion feature?
  8. What are Off-Site Purchases?
  9. What are Package Offers and How do I order a Wardrobe Special?
  10. How do I add custom choices such as monogrammes or buttons or lining etc to pieces selected in the Package Offers?
  11. What do I do? How do I order?
  12. Can I make changes to styles that are displayed in the various collections? How?
  13. I am unable to submit an order Online/ The site is not taking my Order ! What should I do?
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11) Resellers

  1. I have a large group of people that I would like to order for. Can I get a discount?
  2. What are the Reseller and Franchise Opportunities offered by MySuitShop?
  3. Who are the Business Associates of MySuitShop?
  4. What is the criteria I would need to avail of your promotion items for webmasters?
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12) Order Status , Shipping, Turnaround

  1. What is difference between Priority processing and Rush Processing?
  2. I want to change my Shipping address. How?
  3. How long after an order is shipped do I receive it? Can I choose who to ship with?
  4. What is the estimated dispatch date?
  5. To what countries are orders not shipped?
  6. How do I update my addresses or details prior to my next order or while my current order is being constructed and worked on?
  7. What are the Conditions, Customs Duties or Taxes that I must be aware of ?
  8. Where and How do I send samples for replication or reproduction? Where, How do I send cloth for CMT work?
  9. Do you ship to / deliver to UK ? USA ? Australia ? What countries do you ship to ? How long does it take to arrive ?
  10. I submitted my Order sometime ago, why is it still Pending?
  11. Where is My Order?
  12. What is the Turnaround Time at MySuitShop.com?
  13. How do I track my order online?
  14. What are the Shipping and Handling Charges?
  15. What is Priority Processing?
  16. Why is my order still pending?
  17. What is Rush processing and the conditions you must aware of before selecting this option?
  18. What is the turnaround of Ready to wear items?
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13) MyAccount Section

  1. I am unable to log into MyAccounts. What should I do?
  2. What is the MyAccounts feature?
  3. How do I check the status of my orders at MySuitShop.com?
  4. How do I track the status of my order online?
  5. What is Order "Pending" in my accounts?
  6. What is Order "Processing" in my accounts?
  7. I dont see my order in MyAccounts. Where did it go? Do you still have it?
  8. Why does it ask for a password in MyAccounts? I do not have/have forgotten the password. What should I do?
  9. How do I set up an Account ?
  10. What is the status - QC?
  11. What is order "sourcing" in My Accounts?
  12. What is Order "Executing" in my accounts?
  13. What is Order "Awaiting Info" in my accounts?
  14. What is Order "Completing" in my accounts?
  15. What is Order "Shipped" in my accounts?
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14) Measurements, Sizes, How to? When ? What ?

  1. What sizes are Big and Tall for Men? What sizes constitue Large sizes for Women?
  2. What does NOA mean?
  3. Can I send in sizes that I want copied from a garment that fits me well?
  4. When I submit sizes, it shows an - Out Of Range - Error.
  5. I am afraid to take sizes. Can I send measurements off a garment I am happy with?
  6. What is difference between "Slim or Snug Fit", "Athletic Cut" and "Full Fit"?
  7. How do I send my Digital Images to use with my order?
  8. How do I best take sizes? With clothes on or without any clothes on?
  9. I have a shirt I want sizes taken from. How should we go about with this?
  10. I have existing garments that I want to send to you for Replicating sizes off of. How do I do this?
  11. Do you have any Advice on how to take sizes best ? Is there a perfect way to Take ideal measurements ? Should I submit sizes in Centimeters or in Inches ?
  12. When, How, Where do I submit my Measurements?
  13. Can you do Large loose shirts ? Can you to Tight or fitted Shirts ? Loose baggy slacks? Snug fit pants ? Boxy Jackets?
  14. Can you do Big and Tall size Custom Clothing?
  15. Is there a premium charge for Big and Tall sizes ?
  16. Can you do wheelchair fit ?/ I have physical limitations, can you accomodate them in my custom clothing ?
  17. What if I am an odd size with parts of my physique larger or smaller than other parts of my physique? Such as, what if my neck is a lot larger than the rest of my proportions or what if my sleeves are extra short compared to the rest of me?
  18. Can I update the measurements after the order has been delivered?
  19. I am an existing client but do not see my measurements profile in my account. Do you have all my measurements? If so, why is it not shown?
  20. Can I update the measurements before an order has been placed or after an order has been placed in case that I have already submitted my measurements earlier?
  21. How can I be sure of a perfect fit?
  22. Can you use off the rack sizes? Can I submit Ready to Wear sizes for my custom clothing?
  23. What are the minimal size requirements for Shirts ? Jackets ? Pants ? Vests ?
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15) Payments, Credit Cards, Security Issues, Payment Options

  1. How do I checkout? How do I pay for an order?
  2. How secure are payments made to www.mysuitshop.com?
  3. How do I pay for my custom clothing?
  4. Can I pay via PayPal? How?
  5. Can I use a Credit or Debit card to submit payment?
  6. How Secure is MySuitShop? What is Verified by Visa ?
  7. When do I pay for my order ? Do you accept Payment on Delivery ?
  8. Do you offer Credit Terms or Payment in Installments Options ? Can I make Partial Payments ?
  9. What are the Payment Options for my custom order?
  10. What is the cvv/cvc number ? What is the 4 digit Amex security number ? What is Verified By Visa ?
  11. Why has my payment been queued?
  12. Why is my order still pending when I have already received a payment confirmation?
  13. Can I pay by Fax or by Telephone ? If so, How?
  14. Why has payment been processed in Thai Baht and not in USD?
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16) Catalogues and Swatches

  1. I want to order a Catalogue of Custom Clothing..
  2. How do I order Fabric swatches?
  3. How do I order after getting my Swatches/Digital Catalogue?
  4. What if I have lost a gift certificate, swatch payment redemption coupon etc?
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17) Other Issues

  1. What is laundering and starching?
  2. How do I Clean my suit?
  3. Where is www.mysuitshop.com located?
  4. What are the Conditions for the many promotions offered? Where and How do I select items I am to receive in the promotions?
  5. Do you visit USA, UK, Ireland, Australia, New Zealand or Europe on annual Mail Order Trips ? Do you visit my part of the world, my area and locality to take orders or measurements ?
  6. I would like to see client references of some of your other clients in my area or locality.
  7. Where are you located ? What is your Physical address ? Can I have directions to your location ?
  8. What is MySuitShops Stand on Human Rights and Conservation?
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18) Troubleshoot, Technical Issues

  1. What are alpha characters?
  2. How can I remove an item from my shopping cart? How do I edit items in my shopping cart? How do I change items in my order?
  3. How do I make changes to an order I have already placed?
  4. I dont see my order in MyAccounts. Where did it go? Do you still have it?
  5. When I submit sizes, it shows an - Out Of Range - Error.
  6. It keeps asking for the password to MyAccounts? I do not have/have forgotten the password. What should I do?
  7. I am unable to log into MyAccounts. What should I do?
  8. I updated my measurements online. Why are the changes not showing?
  9. I can´t view the video tutorials in the measurements forms. I am having trouble submitting sizes. The form is not going through. Help.
  10. I am unable to submit an order Online/ The site is not taking my Order ! What should I do?
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19) Our Policies, Return Policy, Cancellation Policy

  1. I have lost my Gift Certificate, Swatch Payment Refund Coupon, Discount Coupon, Promotional Coupon!
  2. What is the Return Policy at MySuitShop.com?
  3. What is the Policy regarding Gift Certificates and Discount Coupon redemptions?
  4. I would like to Cancel an Order. Can I ? How ?
  5. Is there any Guarantee of the Fabric/Material, Construction Quality and Fit of the Custom Garment?
  6. If a charge back or Credit has been issued to my Card, Why do I not see it in my Card Statement ?
[Top]

 



Topic 1: Product Features

1a ) How does a fully constructed, tailored Jacket differ from semi constructed or unconstructed jackets? The details and specifications in a custom tailor made Jacket vary from tailor to tailor.
However, in general, a fully constructed hand cut tailor made Jacket is fully lined, with semi fusing and partial or full canvas, has some shoulder padding and has a stiffer more clean line constructed look.
As a rule of thumb, unconstructed jackets only have 2 layers (the cloth itself and the lining), semi constructed jackets have three layers (the cloth, the lining and some fusing) while fully constructed jackets (most jackets are made this way) have four layers which are the cloth that the jacket is done in, the fusing, the canvas and the lining on the inside. (Back)

1b ) What is a Semi constructed Jacket? How do unconstructed, semi constructed and fully constructed jackets differ? Semi constructed Jackets are half or fully lined with some fusing but no canvas and can have light padding. Semi constructed Jackets are not as soft or flowy as unconstructed jackets but they do have a more cleaner line akin to standard fully constructed jackets. This type of construction is used in jackets for casual wear and the fabric is usually wool blends, cottons or linens.
As a rule of thumb, unconstructed jackets only have 2 layers (the cloth itself and the lining), semi constructed jackets have three layers (the cloth, the lining and some fusing) while fully constructed jackets (most jackets are made this way) have four layers which are the cloth that the jacket is done in, the fusing, the canvas and the lining on the inside. (Back)

1c ) What is an unconstructed Jacket? What is the difference between a fully constructed and an unconstructed Jacket? An unconstructed mens or womens jacket is designed with little or no interfacing, padding, or lining to produce a loose, soft shape for a casual summer wear. Generally, the fabric used in an unconstructed jacket is cotton or linen and the colors are mainly light summer colors. Unconstructed jackets can be either half or fully lined, have no fusing, no canvas and may have a little padding. Overall, it is soft and flowy.
Fully Constructed jackets are always fully lined, have fusing and canvas, generally has normal padding and has stiffer more clean lines. (Back)

1d ) What is the difference between ready to wear/off the peg and Made to Measure and full Bespoke Suits? The perfect answer has been given at The English Cut and we replicate this here verbatim..

If you can not afford bespoke...
I happen to believe that a bespoke suit is worth its high asking price, or else I would not bother selling them. They look better, they fit better, and they last years longer than their competition. It is really that simple.
Even so, £2000 [about $4000 USD, at time of writing] is a lot of money, let us not kid ourselves.
Luckily for suit lovers everywhere, with modern technology there are now some really good ready-to-wear, manufactured suits being made, starting at only a few hundred pounds. Fifty years ago, suits that were both good and cheap did not exist. The tech simply was not there.
So regardless of your budget, you have a lot of options. Here is the basic hierarchy to consider:

1. A totally machine made, off-the-peg suit.
These cost around £100 to £600. The production systems for these is so slick, a suit is literally made in minutes. My first boss, Mike Wigglesworth of Redmayne once very kindly took me to visit a clothing factory to witness this mechanization. What sticks in my mind the most about that day, apart from the disconcerting efficiency of the machines, was the fact that designer-label brands were coming off the same production line as the “apparently” far less exclusive makes, such as Marks & Spencer (For the money, the British high street retailer, Marks & Spencer makes as good a suit as anyone. I rate them highly.
With machine-made, all manufacturers have pattern designers who create a basic pattern which, in “their” interpretation, would fit most people. So what you’ve got to do is be guided by the fit and the feel of a jacket around the neck and shoulders. Make this your priority.
If you’re in-between sizes, get the larger size and pay a high street alteration tailor £20-£30 to have it taken in or whatever. Don’t fool yourself that just because it is a Hugo Boss or Armani it’s a better fit than than the Marks & Spencer. Does not work that way. Forget the cost, just be honest with yourself. Like I said, pay attention round the neck and shoulders.
2. Made-to-measure.
Not to be confused with "bespoke". What you are getting is the same machine-made as Number One, but the basic pattern will have slight alterations made at the factory to improve the overall fit. Expect to pay anywhere between £450 to £800. You will also get more possibilities to personalize the suit, pocket details, style etc.
Bear in mind the guy who measures you may only have been in the job for a few weeks, or even a few hours. He’s only running a tape around you and ticking style boxes on the order form. So don’t expect miracles.
There are high street chains that offer this service, and even proper tailors as well. A.J. Hewitt, an excellent tailor, is a good example. The principals, Tony Hewitt and Ravi the Tailor (yes, his real name) offer true bespoke that is up there with the best. However they also offer made-to-measure. This in no way compromises their bespoke suits, they’re just simply allowing their customers the option of only climbing halfway up the sartorial ladder.
Ultimately with made-to-measure, your suit is at the mercy of the manufacturer. But at least with having an experienced cutter like Tony or Ravi to measure you, there is far less chance of disappointment.
3. Hand Made Off-the-peg.
These are made by hand, and yes, the quality is generally very high. But it is still an assembly line. It is just using humans instead of machines, cutting from generic, standardised patterns, not your own individual measurements.
Yes, the button holes will be hand-sewn, just like "bespoke". Yes, your coat will be made with a "floating" canvas, just like bespoke. But the assembly line will still be cranking out twenty five "Size 40s" in a single shift, unlike bespoke.
That being said, it is still quality stuff. And you can order the suit in the morning, and be wearing it by the afternoon. The fit will not be half bad, either. (Back)

1e ) How are your jackets, pants, shirts made? What type of construction is done on your jackets, shirts, pants? What are your manufacturing specifications? Please find our work standards described at this link where you will find detailed construction criteria used by us.
For Jackets and suits, we use a mix of traditional old world construction and modern techniques and features of construction. Normally, the panel interlinings in our jacket and coats are a combination of fusion and canvas. The top breast panels are fused and also have hand basted canvas interlinings for added support and the lower half of the jacket front is fusion for increased flow and drape. We can however prepare full canvas or full fusion interlinings on jackets and coats if this is desired. There is however a small premium for this feature and this additional option should be selected in the special requests page of the order placement process. Only the finest threads are used for handbasting so that the outer shell of the jackets or coats seem to float on the body when worn.
The three types of jacket construction we use are as follows:-
Standard construction - Fusings and Canvas.
The panel interlinings in our suits are a combination of fusing and canvas.The jackets are fused and also have canvas facings for added support. We can however prepare full canvas or fully fused interlinings if this is desired.
Soft Italian Felt construction - Ideal for semi-bespoke tailoring.
Soft Italian felt construction is a substitute for heavier British canvas construction this is a special construction which is designed for a modern, softer look and consists of a single layer of fusing combined with soft felt to give the jacket flow and softness.
British Full Canvas construction - Recommended for Classical Bespoke Tailoring.
This type of construction goes back to the extremely traditional method of jacket construction. All the inner linings are hand cut and hand sewn to the cloth and the canvas is attached to the coat cloth using fine silken thread such that the jacket essentially floats on the canvas. This type of construction gives a well built shape to the jacket and at the same time provides it the drape that is required for perfection!
All our shirt collars are top fused for added durability and stiffness resulting in shirts that are top of the range in quality of construction.
The TRUE MARK of our BESPOKE SHIRTS is that all of our shirts are sewn with a minimum of 12 to 18 stitches per inch, depending on the fabric being used for the shirt, with full single needle construction resulting in strong, flat seams that do not separate. Premium interlinings are fused into the collar and cuffs giving a smooth, even appearance. Our Shirt collars are hand-cut and hand-turned. Built in stay pockets prevent the removable stay from showing through the fabric. Sleeve to cuff pleating gives balance to sleeve. Pearl coated mylar buttons are cross stitched for extra strength. Hand finishing and pressing insure individual attention to each shirt.
It is our intention that our products should be used for as long a period of time as possible. Hence unlike off the rack clothing which is made close to the edge in every seam, our custom clothing is made with large margins. Pants waist can be increased by 3 inches and jackets can be increased by 3 to 4 inches easily! (Back)

1f ) What types of Jacket/Coat construction is done at MySuitShop? The three types of jacket construction we use are as follows:-
Standard construction - Fusings and Canvas.
The panel interlinings in our suits are a combination of fusing and canvas.The jackets are fused and also have canvas facings for added support. We can however prepare full canvas or fully fused interlinings if this is desired.
Soft Italian Felt construction - Ideal for semi-bespoke tailoring.
Soft Italian felt construction is a substitute for heavier British canvas construction this is a special construction which is designed for a modern, softer look and consists of a single layer of fusing combined with soft felt to give the jacket flow and softness.
British Full Canvas construction - Recommended for Classical Bespoke Tailoring.
This type of construction goes back to the extremely traditional method of jacket construction. All the inner linings are hand cut and hand sewn to the cloth and the canvas is attached to the coat cloth using fine silken thread such that the jacket essentially floats on the canvas. This type of construction gives a well built shape to the jacket and at the same time provides it the drape that is required for perfection! (Back)

1g ) What sort of religious criteria can be added to a Custom order construction? As manufacturers, we are able to offer custom made clothing to serve specific religious requirements such as Shatnez Compliance at no additional cost whatsoever! Our strict quality control mechanisms ensure true adherence to Halacha and other religion centric clothing codes and Mitzvahs (Mitzvot).
We can easily incorporate certain religious criteria and religious requirements, believe systems, into our custom clothing upon request.
Criteria such as non-mixing of linens and cottons, linens and wools, linens and silks, silks and wools etc can be used for your custom orders as necessary. We do not use linen fusings and can only use pure organic threads if so required. Upon request, wool padding would not be used with cotton suitings or linen canvases would not be used with wool suitings.
Normally there is no extra charge for such features, however, do Contact us to confirm the viability of your requirements and any associated costs thereof.
To specify your requirements according to your believe systems, please use the special requests section of the order placement process, after selection of style, fabric and colour, to indicate in detail, what those requirements are. Your instructions will then be incorporated into your custom clothing as necessary.
Should you wish to search for particular fabrics or combinations of threads used in a fabric, please use the Fabric Search page to do quick searches using fabric composition, weights, climates, patterns and other search parameters. (Back)

1h ) Are your Jackets Hand Basted or Fused? Can you do Hand Basted Canvas Fronts? Are shirt collars fused? What about the Seams? Per our usual standards of production, we use a mix of traditional old world construction and modern techniques and features for the construction of our Jackets/coats/shirts.
Normally, the panel interlinings in our suits and coats are a combination of fusion and canvas.
The top breast panels are fused and also have hand basted canvas interlinings for added support and the lower half of the jacket front is fusion for increased flow and drape.
We can however prepare full canvas or full fusion interlinings on jackets and coats if this is desired. There is however a small premium for this feature and this additional option should be selected in the accessories page of the order placement process.
Only the finest threads are used for handbasting so that the outer shell of the jackets or coats seem to �float� on the body when worn.
Kindly also include this requirement in the notes in the special request section of the order placement process when submitting your order.
All our shirt collars are double fused for added durability and stiffness resulting in shirts that are top of the range in quality of construction.
Here are some of the TRUE MARKS OF Our BESPOKE SHIRTS...
All of our shirts are sewn with a minimum of 12 to 18 stitches per inch, depending on the fabric being used for the shirt, with full single needle construction resulting in strong, flat seams that do not separate.
Premium interlinings are fused into the collar and cuffs giving a smooth, even appearance.
Our Shirt collars are hand-cut and hand-turned.
Built in stay pockets prevent the removable stay from showing through the fabric.
Sleeve to cuff pleating gives balance to sleeve.
Pearl coated mylar buttons are cross stitched for extra strength.
Hand finishing and pressing insure individual attention to each shirt.
It is our intention that our products should be used for as long a period of time as possible. Hence unlike off the rack clothing which is made close to the edge in every seam, our custom clothing is made with large margins. Pants waist can be increased by 3 inches and jackets can be increased by 3 to 4 inches easily!
We maintain a high standard of QUALITY AND WORKMANSHIP with dedication to customer service. Click Here to find out more about our standards of custom garment construction. (Back)

1i ) What are the Standards of MySuitShop.com? We at MySuitShop maintain a high standard of QUALITY AND WORKMANSHIP with dedication to customer service. Click Here to find out more about our standards. (Back)

1j ) How do I know if MySuitShop is for me? Read what previous customers have to say about the service and the clothing they have received from MySuitShop.com Or, feel free to make your own comments. We may even post your comments on MySuitShop.com. (Back)

1k ) What about Big and Tall sizes? We welcome Big and Tall sizes as well as odd sizes, wheelchair fits and hard to fit physiques. Please use the Big and Tall collections linked from the left menu above to view our Big and Tall collections. If ordering big and tall or wheelchair fits, we would prefer images of the front, back and side silhouettes to correctly proportion the custom piece. To send the images, please send them in JPEG format which ends in the extension .jpg and is of no larger than 50 kb in size.
For Men - Height 5 ft 11 inch and above or Chest 46 and above is Big and Tall.
For women – Height 5 ft 10 inch and above of size 12 and above is Large sizes.
Should an order be placed in regular sizing categories and it is found that the sizing is actually big and tall or large sizes, the price differential will automatically be added to the order totals upon processing of the order. (Back)

1l ) Can I order for others such as family? Yes you can order for members of your family for example. You would need to set up a new measurement profile in the MyAccounts feature and giving this new profile a name, you would first need to add measurements to this profile before being able to place orders for this person. Please visit MyAccounts using the link on your left to be able to do this. (Back)


Topic 2: Common Terms, Names, Processes in Custom Tailoring

2a ) What is SINGLE-NEEDLE STITCHING? Can you do Single Needle Stitching on shirts? All our shirts are constructed using the single needle stitching method. We do not use lock stitching or interlocking to close the seams in our shirts.
In Stitching, Lockstitch is so named because the two threads, upper and lower, "lock" together in the hole in the fabric through which they pass. Unlike chain stitch, lockstitch does not unravel easily, making it difficult to remove. The term single needle stitching, often found on dress shirt labels, refers to lockstitch, as opposed to chain stitch which unravels easily and is usually used on lower quality garments. (Back)

2b ) What is a PLACKET? A placket is a strip of fabric between 1 and 2 inches wide. Packets are sewn onto a garment as a separate piece or sewn into a garment to appear as a part of the garment itself. Plackets are almost always used to facilitate putting on or taking off the garment, but are sometimes used as a design element as well (non-functional design purposes).The term placket usually refers to the centre-front of a button-front shirt. Plackets can also be found at the neckline of a shirt, the cuff of a sleeve, or at the waist of a skirt or pair of pants.
Plackets are almost always made of more than one layer of fabric, and often have interfacing in between the fabric layers. This is done to give support and strength to the placket fabric because the placket and the fasteners on it are often subjected to stress when the garment is worn. The two sides of the placket often overlap. This is done to protect the wearer from fasteners rubbing against their skin. (Back)

2c ) What is ply? Ply refers to the number of individual yarns used as a strand. Single ply fabric is woven from one, individual yarn; 2-ply fabric is made from yarns that are twisted together and then woven. If 2-ply yarn is used, the finished construction will have twice the thread count of the same construction made from single ply yarn. 2-ply yarn must be made from a very high yarn size (like 100) or they will feel thick and heavy. (Back)

2d ) What is yarn size? Yarn size refers to the thickness of the yarns that are used to make the fabric. A higher yarn size means a finer yarn. Generally sheets are made from a yarn size range of 40 to 100. Obviously, the finer the yarn, the more of them will fit in a square inch. (Back)

2e ) What is thread count? Thread count is the number of horizontal and vertical threads in one square inch of fabric. Thread count in sheets can range from 80 to 700, although most stores sell sheets that range from 180 to 320. In general, the higher the thread count, the softer the fabric feels, but that doesn´t necessarily mean the sheets will last longer (and sheets with a higher thread count are usually more expensive). One linens department manager says thread counts above 380 are "kind of a farce." Manufacturers twist two threads in a way that lets them double the sheet´s thread count.
Recently, many linens manufacturers have touted thread count as the best way to choose a sheet. But others point out that the quality of the fibers and finish are more important to the sheet´s comfort and durability. In fact, sheets made of linen, flannel, or jerseys (those trendy “T-shirt” sheets) have low thread counts due to the type of fabric. A high thread count would eliminate part of the appeal of these sheets. According to Consumer Reports, cotton and cotton-blend sheets with a thread count of 180 to 200 stand up to wear and tear and provide satisfactory comfort. (Back)

2f ) What is Glen Plaid? Glen plaid (or glenurquhart) is the genus and Prince of Wales plaid is a species. Glen-plaid thus refers only to the plaid pattern, whatever its color or scale. The particular rust-red, large-scale plaid described above is an old Scottish "district check" that was popularized by David, prince of Wales, in the 1920s. Thus it came to be known as the "Prince of Wales plaid." In later years, the terms came to be conflated, so that people would refer to any glen-plaid as a PoW plaid. But, technically, the true PoW plaid is the particular district check first popularized by the prince who became Edward VIII and then the duke of Windsor. Keywords: glenplaid, glen, plaid, glen plaid, check, squares, checks, checkered, checquered, plaids, Prince of Wales plaid, district check, prince of wales, jackets, sports, sports jackets, blazer, blazers, suit, suits, mens, plaid suit, check suit, prince of wales suit, plaid jacket, check jacket, prince of wales jacket, coat, coats, hunting jacket, plaid hunting jacket, check hunting jacket (Back)

2g ) What are the materials and Items used in suit making?
Body CanvassThere are basically 2 types of canvass used, each type has a like medium & hard grade. Depending on the original consultation & the cloth, this would depend on what canvass would be used & what grade. The basic 2 grades used are woolen canvass & lining canvass
Hair Cloth
There are several different types of hair cloth used of numerous grades. We personally use about 10 different grades depending on the construction of the coat & the weight of the cloth, shall we say for simplicity number 1 grade is very lightweight number 2 is slightly heavier & number 10 is obviously the heaviest. Again, taking the cloth & the customers original consultation into account we would choose the most appropriate hair cloth.
Domette
This is a fine cloth used to cover the hair cloth over the canvass stopping the hair cloth coming through the canvass & cloth. Some of the older tailors still do not use Domette but prefer using felt (please advise these tailors that cloth has changed in the last decade. Customer don’t just want to look good but also feel good in what they are wearing).
Body Lining
There are dozens of types of body lining to choose from, again depending on the original consultation you may choose to have a pure silk lining or one of those below -

  • Acetate Poult - Black, White, Ivory and Greige
  • Acetate Microfibre Lining
  • Acetate/Bemberg Lining
  • Acetate/Viscose Satin Lining
  • Bemberg 100% Ponginette Lining
  • Bemberg Taffeta Shot Lining
  • Bemberg Twill Lining
  • Silk/Viscose Linings
  • Viscose/Acetate Shot Twill Lining
  • Viscose Rayon Heavy Twill - Military Cols.
  • Viscose S/L Regency Stripes
  • Viscose Satin Lining - Tailoring shades
  • Viscose Twill Lining Ermazine Lining – Viscose
  • Coloured Linings
    Linen
    There are several types of linen, again this would depend on the cloth. The linen is commonly used on the backing of the pockets for strength & in the cuffs where the button holes & the buttons are sewn. It can also be used at the bottom of the jacket, on the back neck & on the back syes.
    Pocketing
    There are several different types & grades & also colours. We prefer to generally use a medium weight pocketing with matching colour to the garment. More information on request as I have a personal fettish on pocketing.
    Collar Melton
    This can be found under your collar, it is the felt like cloth which is one of 2 pieces to complete the under collar (Collar Canvass being the second part). This should always be cut on the bias & generally be of similar colour to the cloth. This is not to say you could not use a red colour melton on a blue or black jacket & create a feature of it.
    Collar Canvass
    There are basically 3 types of collar canvass, type 1 is a linen canvass cut on the bias generally used by Anderson & Sheppard (Savile Row). This creates a very soft collar, unfortunately it can also look a little messy in my opinion if done wrong. Type 2 is a medium grade canvass which is much stiffer & type 3 is a slightly harder canvass from type 2.When trying a garment on for the first time, generally it will look brownish in colour on your fitting, this is the collar canvass.
    Stay Tape (Linen)
    Stay tape is used on the front edges of the coat, generally it would be made from linen. It is to help the front edges not to stretch or twist & should always be sewn on by hand. You will probably never see this as the facings would be sewn on for your next fitting.
    Sleeve Head Wadding
    This is a pre-made wadding specifically used to go around the sleeve head when finished. It is sleeve head wadding that gives the roundness to a sleeve around your shoulders. In 22 years of tailoring, only 1 company does not use this method – Anderson & Sheppard who uses a small piece of domette cut on the bias with a small strip of wadding inside & folded thus giving the soft round shoulders & sleeve head which have made Anderson & Sheppard famous.
    Shoulder Pads
    As a company we have a choice of over 5000 shoulder pads, we have chosen to use 3 pads that are made exclusively for us & re modeled by each of our tailor to our individual requirements. Again, Anderson & Sheppard do not use (well they didn’t use, not saying they don’t now use….. but not saying they don’t use shoulder pads) to simply say they use wadding covered by a piece of lining which they call a ‘shoulder pad’ giving that soft shoulder look.
    Button Twist
    Button twist is used to make button holes, there a thousands of colours, but generally most tailors will only use 1 or 2 makes for the simple reason of quality of twist.
    Button Gimp
    This is used when making button holes. The gimp is placed along the button hole & the button twist is sewn around the gimp giving the button hole a slightly stiffer finish. There are several different grades of gimp.
    Sewing Silk
    Sewing silk is used on hand sewing, your linings will be sewn with sewing silk, the under collar where the melton attaches itself to the cloth is also sewn with sewing silk, but can also be used to sew shoulders & sleeves by hand. (Back)


    Topic 3: Fabrics and their Features

    3a ) What is Micro Suede? Micro suede is just another term for Microfiber that is woven to look like real suede. Usually a nylon/polyester blended yarn that is spun into a microfiber like fabric. It is then brushed twice to achieve the suede touch. The first brushing is applied before dyeing and the second brushing is considered a "suede" process which actually is brushed with pins. Then the fabric is dyed and sheared which gives the final suede look and touch. (Back)

    3b ) What is TWO-FOLD or Two ply Cloth? High end fabrics used in the production of the seasonal shirts are produced from fine natural fibres in two-fold super fine cotton like 100s,120s and 140s. Two-fold cotton has 2 yarns that have been twisted together tightly to form one yarn, advantages over a single yarn fabric (singles) are that it is a more durable fabric, weaker spots are reinforced and yarns are stronger and do not fray easily. Normally these types of fabrics are mentioned as 2/60s, 2/80s, 2/100s, 2/120s. Here 2 stands for two ply or two fold. (Back)

    3c ) What is Dormieul? Dormieul is a manufacturer of very high end pure wool cloth for mens suits and slacks. They are located in England and have trading offices in most European countries as well as centers of tailoring in Asia. Cloth from Dormieul is reknowned worldwide for its unique hand and luxurious feel. Dormieul suit fabrics are typically made in the tradition of British tastes with most fabrics being in traditional business colours and patterns such as Chalk Stripes, Bankers Stripes, Pin Stripes, Prince of Wales check etc.
    Dormieul is famous for its ´smooth as silk´ finish of wool suitings and have a lustre to it that exudes High Class Taste and Refinement. A person who wears Dormieul stands out as someone who knows what to wear and how to wear it. You can learn more about fabrics by visiting our Glossary pages or you can do quick Cloth searches using one or more criteria to help pick specific cloth you might be interested in, based on the weight, patterns, content and other requirements. (Back)

    3d ) What is Super 100s, 110s, 120s, 130s, 150s, and 180s? It represents the fineness of the yarn in the fabric. The higher the number the higher the fineness. The yarn number for cotton yarns is based on the number of 840-yard hanks in a pound. The convention for indicating plies resembles that for wool. Two-ply 20s would be written 2/20s or 20/2, and would be twice the weight, length for length, of single ply 20s yarn. (Back)

    3e ) what is the designer brand Collections? The fabrics in our Designer Brand collections are sourced from Top Mills and Cloth Manufacturers worldwide. Cloth from mills such as Dormieul, Scabal, Zegna etc are included in this collection.
    The fabrics are some of the best in the world and have a super luxurious finish and hand.
    You can learn more about fabrics by visiting our Glossary pages or you can do quick searches using one or more criteria to help pick specific cloth you might be interested in, based on the weight, patterns, content and other requirments, using our Cloth Search function. (Back)

    3f ) What is SEERSUCKER? A fabric usually a narrow striped cotton with alternate stripes crinkled in the weaving that has a Crepe-stripe effect. Colored stripes are often used alternating with white. The fabric has a matte surface. Seersucker comes in light, and medium to heavy weights. The woven crinkle is produced by alternating slack and tight yarns in the warp. This effect is permanent. Some seersucker cloths may be produced by pressing/ironing or a chemical treatment, which is unlikely to be permanent. Seersucker is also called plisse. It is Durable, gives good service and wear and especially excellent for very hot summers. It can be laundered without having to iron. Essentially it is wrinkle resistant by nature. It can also be bleached, yarn dyed, or printed. Some seersuckers come in a check or plaid effect as well. Seersucker has many uses: Summer suits for men, women, and children, coats, uniforms, trims, nightwear, all kinds of sportswear, dresses, blouses, children´s wear of all kinds, curtains, bedspreads, slipcovers etc.
    Since we do not stock seersucker in our inventory, please email us if this cloth is a requirement and we would be happy to source it from our suppliers. Generally, colours such as light blue on white, navy on white, black on white and grey and white are fairly easily available. (Back)

    3g ) What is ply? Ply refers to the number of individual yarns used as a strand. Single ply fabric is woven from one, individual yarn; 2-ply fabric is made from yarns that are twisted together and then woven. If 2-ply yarn is used, the finished construction will have twice the thread count of the same construction made from single ply yarn. 2-ply yarn must be made from a very high yarn size (like 100) or they will feel thick and heavy. (Back)

    3h ) What is yarn size? Yarn size refers to the thickness of the yarns that are used to make the fabric. A higher yarn size means a finer yarn. Generally sheets are made from a yarn size range of 40 to 100. Obviously, the finer the yarn, the more of them will fit in a square inch. (Back)

    3i ) What is thread count? Thread count is the number of horizontal and vertical threads in one square inch of fabric. Thread count in sheets can range from 80 to 700, although most stores sell sheets that range from 180 to 320. In general, the higher the thread count, the softer the fabric feels, but that doesn´t necessarily mean the sheets will last longer (and sheets with a higher thread count are usually more expensive). One linens department manager says thread counts above 380 are "kind of a farce." Manufacturers twist two threads in a way that lets them double the sheet´s thread count.
    Recently, many linens manufacturers have touted thread count as the best way to choose a sheet. But others point out that the quality of the fibers and finish are more important to the sheet´s comfort and durability. In fact, sheets made of linen, flannel, or jerseys (those trendy “T-shirt” sheets) have low thread counts due to the type of fabric. A high thread count would eliminate part of the appeal of these sheets. According to Consumer Reports, cotton and cotton-blend sheets with a thread count of 180 to 200 stand up to wear and tear and provide satisfactory comfort. (Back)

    3j ) What is a Burn Test? How do I test a fabric? Burn Test - CAUTION. WARNING. BE CAREFUL! This should only be done by skilled burners! Make sure there is a bucket of water nearby and that you burn in a metal bucket or non-plastic sink.
    To identify fabric that is unknown, a simple burn test can be done to determine if the fabric is a natural fiber, man made fiber, or a blend of natural and man made fibers. The burn test is used by many fabric stores and designers and takes practice to determine the exact fiber content. However, an inexperienced person can still determine the difference between many fibers to "narrow" the choices down to natural or man made fibers. This elimination process will give information necessary to decide the care of the fabric.
    WARNING: All fibers will burn! Asbestos treated fibers are, for the most part fire proof. The burning test should be done with caution. Use a small piece of fabric only. Hold the fabric with tweezers, not your fingers. Burn over a metal dish with soda in the bottom or even water in the bottom of the dish. Some fabrics will ignite and melt. The result is burning drips which can adhere to fabric or skin and cause a serious burn.
    Cotton is a plant fiber. When ignited it burns with a steady flame and smells like burning leaves. The ash left is easily crumbled. Small samples of burning cotton can be blown out as you would a candle.
    Linen is also a plant fiber but different from cotton in that the individual plant fibers which make up the yarn are long where cotton fibers are short.
    Linen takes longer to ignite. The fabric closest to the ash is very brittle. Linen is easily extinguished by blowing on it as you would a candle.
    Silk is a protein fiber and usually burns readily, not necessarily with a steady flame, and smells like burning hair. The ash is easily crumbled. Silk samples are not as easily extinguished as cotton or linen.
    Wool is also a protein fiber but is harder to ignite than silk as the individual "hair" fibers are shorter than silk and the weave of the fabrics is generally looser than with silk. The flame is steady but more difficult to keep burning. The smell of burning wool is like burning hair.
    (Back)

    3k ) What is manufactured – Man Made Fabrics and kinds of manufactured fiber? Manufactured Fabrics are usually made of filaments extruded as liquid and formed into various fibers. Because the fiber starts as a liquid, many of the fibers are colored before they become filament, thus they are difficult to dye after the fiber is woven into a fabric.

  • ACETATE is not a strong fiber but can be extruded into fibers of different diameter and woven into fabrics that have the luxurious look of silk but do not wear like silk. Acetate does not absorb moisture readily but dries fast and resists shrinking. This is a resilient fabric that resists wrinkling in addition to being pliable and soft with a good drape. Triacetate is an improved acetate fabric which doesn´t melt as easier and is easier to care for. Remember, acetate in nail polish and nail polish remover will melt acetate as will alcohol so take care with perfumes and nail products including SuperGlue.
  • ACRYLIC is a fine soft and luxurious fabric with the bulk and hand of wool.Light weight and springy, this fabric is non-allergenic, dries quickly, draws moisture away from the body and is washable. Acrylic does not take even a moderate amount of heat. Modacrylics are used in pile fabrics like fake fur and are more flame resistant.
  • LASTEX is an elastic fiber made from Latex. It is most often used with other fibers to create fabrics such as Spandex and foundation garments. Lastex will deteriorate after repeated washing and drying, losing its elasticity.
  • NYLON became a household word in 1940 when it was knitted into hosiery. In 1942 it was called into service for the armed forces use in parachutes, flak vests, combat uniforms, tires and many other vital military uses. Until the war was over nylon was not available to the public. Nylon became one of the most versatile fibers of the man-made fabrics. In addition to hosiery, nylon is used in tricot, netting for bridal veils, and in carpeting.Nylon is stronger yet weighs less than any other commonly used fiber. It is elastic and resilient and responsive to heat setting. Nylon fibers are smooth, non-absorbent and dry quickly. Dirt doesn´t cling to this smooth fiber nor is it weakened by chemicals and perspiration. Extensive washing and drying in an automatic dryer can eventually cause piling. Nylon whites should be washed separately to avoid graying. This fabric may yellow so it should be bleached frequently with sodium perborate bleach. Nylon melts at high temperatures. If ironing is necessary, always use a low temperature on the wrong side.
  • Polyester is manufactured in many weights including fiber-fill used in pillows and upholstery. Threads spun from polyester fibers are strong, wear exceptionally well, and are used extensively in home sewing and manufactured sewing.
  • RAYON, from cellulose, has many of the qualities of cotton, a natural cellulose fiber. Rayon is strong, extremely absorbent, comes in a variety of qualities and weights, and can be made to resemble natural fabrics. Rayon does not melt but burns at high temperatures. Rayon drapes well, has a soft, silky hand, and has a smooth, napped, or bulky surface. Rayon will wrinkle easily and may stretch when wet and shrink when washed. Technological advancements to the rayon process have produced high wet modulus [HWM] rayons such as Lyocell and Modal which makes fabric less prone to stretch when damp or wet. Washable rayon will state the care on the fabric label. Like silk, if you pre-wash rayon fabric prior to construction of the garment, you have a washable garment.
    Here is a Glossary of Rayon Fabrics
  • Fibranne is French term for Viscose rayon.
  • Velvet, although made from silk, is most often produced from the rayon fiber.
  • SPANDEX is an elastic type fiber that can be stretched many times its length and then spring back to the original length. Spandex is more resistant to washing, perspiration, and heat than latex. Spandex is used in foundation garments and hosiery. (Back)

    3l ) What is hemp fiber and jute? HEMP is currently being used by designers in clothing. When thinking of hemp, the illegal plant, marijuana comes to mind. No, hemp fabric does not contain the narcotic chemical that, when smoked produces the "high" that smoking marijuana produces. Marijuana is from the dried flowers and leaves of the Cannabis Sativa plant. Hemp fabric is made from the stems of the plant. The stems are processed to dissolve the gum or pectin and separate the fibers which are then processed again and woven into yarns and fabric.
    The finest hemp for fabric is produced in Italy. Hemp fabric is like linen in both hand and appearance. Hemp fabric withstands water better than any other textile product. It wrinkles easily and should not be creased excessively to avoid wear and breakage of the fibers.

  • RAMIE is also similar to linen and is a bast of plant fiber. It is natural white in color, has a high luster and an unusual resistance to bacteria and molds. Used in fabrics, and often mistaken for linen, it is extremely absorbent and dries quickly. Ramie has excellent abrasion resistance and has been tested to be three to five times stronger than cotton and twice as strong as flax. It is an inexpensive fiber from an East Asian plant and can be spun or woven into a fabric.
  • JUTE is a glossy fiber from a plant. It is seen most often in sacks, rope, twine, and as backing on carpeting. (Back)

    3m ) What are weaves and how are they different from fabrics? Types of weaves have often been mistaken for types of fabrics. For example, satin is a type of weave, and does not denote fabric content. Satin is woven from silk, polyester, acetate, or even blends of fibers. Each different fiber content contributes to the hand and drape of the satin fabric also a weave that is seen in brocade, damask, and tapestry. I once called a fabric store to find jacquard woven fabric only to be told that they didn´t carry natural fabrics. The correct answer would have been to ask what type of jacquard I was looking for. (Back)

    3n ) What is cotton? What are its uses? COTTON - cool, soft, comfortable is the principal clothing fiber of the world.
    Its production is one of the major factors in world prosperity and economic stability.
    Cotton "breathes". What would we do without cotton? Since cotton wrinkles, polyester was added to give it wash and wear properties for a busy world. In recent times, the consumer determined that polyester, although easier to care for, took away the cool from cotton and also added a "pilling" effect to cotton/polyester blends.
    Consumers now often request "100% Cotton". Permanent finishes also added to the all cotton fabric gave a wash and wear property to cotton. cotton. The cotton fiber is from the cotton plant´s seed pod The fiber is hollow in the center and, under a microscope looks like a twisted ribbon. "Absorbent" cotton will retain 24-27 times its own weight in water and is stronger when wet than dry. This fiber absorbs and releases perspiration quickly, thus allowing the fabric to "breathe".
    Cotton can stand high temperatures and takes dyes easily. Chlorine bleach can be used to restore white garments to a clear white but this bleach may yellow chemically finished cottons or remove color in dyed cottons.
    Boiling and sterilizing temperatures can also be used on cotton without disintegration. Cotton can also be ironed at relatively high temperatures, stands up to abrasion and wears well.
    Mercerized cotton is treated to permanently straighten the cotton fibers which then becomes a smooth, rod-like fiber that is uniform in appearance with a high luster. Cotton is often blended with other fibers such as polyester, linen, wool, to "blend" the best properties of each fiber. (Back)

    3o ) What is wool? What are the different kinds of wool and their advantages? WOOL fabric brings to mind cozy warmth. Some wools are scratchy giving some people the idea that they are "allergic" to wool. Although wool fiber comes from a variety of animal coats, not all wool´s are scratchy but rather extremely soft. The wool fibers have crimps or curls which create pockets and gives the wool a spongy feel and creates insulation for the wearer. The outside surface of the fiber consists of a series of serrated scales which overlap each other much like the scales of a fish. Wool is the only fiber with such serration´s which make it possible for the fibers to cling together and produce felt. The same serration´s will also cling together tightly when wool is improperly washed and shrinks! Wool will not only return to its original position after being stretched or creased, it will absorb up to 30% of its weight in moisture without feeling damp. Its unique properties allow shaping and tailoring, making the wool the most popular fabric for tailoring fine garments. Wool is also dirt resistant, flame resistant, and, in many weaves, resists wear and tearing.
    Basically, there are two different processes used in wool production. Woolen fabrics have a soft feel and fuzzy surface, very little shine or sheen, will not hold a crease, and are heavier and bulkier than worsteds. Blankets, scarves, coating, and some fabrics are considered woolens. Worsted wool is smoother than woolen, takes shine more easily, does not sag, holds a crease well, is lighter and less bulky, and wears longer than woolen. Worsted wool´s require a greater number of processes, during which fibers are arranged parallel to each other. The smoother, harder-surface worsted yarns produce smoother fabrics with a minimum of fuzziness and nap. Fine worsted wool is even seen in clothing for athletics such as tennis. No, they are not hotter than polyester but actually cooler, as the weave of the fabric allows wool to absorb perspiration and the fabric "breathes," unlike polyester.
    WOOL SPECIALTY FIBERS - although still classified as wool, are further classified by the animal the fiber comes from.

  • Alpaca fleece is very rich and silky with considerable luster. It comes from the Alpaca.
  • Mohair is from the angora goat and is highly resilient and strong. Mohair´s luster, not softness, determines its value. Mohair is used in home decorating fabrics as well as garment fabrics including tropical worsteds.
  • Angora wool is from the angora rabbit. This soft fiber is used in sweaters, mittens and baby clothes.
  • Camel hair is from the extremely soft and fine fur from the undercoat of the camel. Camel´s hair can be used alone but is most often combined with fine wool for overcoating, topcoating, sportswear and sports hosiery. Because of the beauty of the color, fabrics containing camel´s hair are usually left in the natural camel color or dyed a darker brown. Light weight and soft, it is said that a 22 oz. camel fabric is as warm as a 32 oz. woolen fabric.
  • Cashmere is from the cashmere goat down. Separation of the soft fibers from the long, coarse hair is tedious and difficult, contributing to the expense of the fabric. The soft hair is woven or knitted into fine garments and can also be blended with silk, cotton, or wool.
  • Vicuna is the softest coat cloth in the world. The amount of coarse hair to be separated from the soft fibers is negligible and yields the finest animal fiber in the world. Vicuna is a member of the Llama family and is small and wild. Since it is generally killed to obtain the fleece, it is protected by rigorous conservation measures. This fiber is rare and very expensive, costing several hundred dollars per yard. (Back)

    3p ) What kind of cloth is linen and of what kind of material is linen composed of? LINEN, elegant, beautiful, durable, the refined luxury fabric. Linen is the strongest of the vegetable fibers and has 2 to 3 times the strength of cotton. Linen table cloths and napkins have been handed down generation to generation. Not only is the linen fiber strong, it is smooth, making the finished fabric lint free. Fine china, silver and candles are enhanced by the luster of linen which only gets softer and finer the more it is washed.
    Linen is from flax, a bast fiber taken from the stalk of the plant. The luster is from the natural wax content. Creamy white to light tan, this fiber can be easily dyed and the color does not fade when washed. Linen does wrinkle easily but also presses easily. Linen, like cotton, can also be boiled without damaging the fiber. Highly absorbent and a good conductor of heat, this fabric is cool in garments.
    However, constant creasing in the same place in sharp folds will tend to break the linen threads. This wear can show up in collars, hems, and any area that is iron creased during the laundering. Linen has poor elasticity and does not spring back readily (Back)

    3q ) What is Glen Plaid? Glen plaid (or glenurquhart) is the genus and Prince of Wales plaid is a species. Glen-plaid thus refers only to the plaid pattern, whatever its color or scale. The particular rust-red, large-scale plaid described above is an old Scottish "district check" that was popularized by David, prince of Wales, in the 1920s. Thus it came to be known as the "Prince of Wales plaid." In later years, the terms came to be conflated, so that people would refer to any glen-plaid as a PoW plaid. But, technically, the true PoW plaid is the particular district check first popularized by the prince who became Edward VIII and then the duke of Windsor. Keywords: glenplaid, glen, plaid, glen plaid, check, squares, checks, checkered, checquered, plaids, Prince of Wales plaid, district check, prince of wales, jackets, sports, sports jackets, blazer, blazers, suit, suits, mens, plaid suit, check suit, prince of wales suit, plaid jacket, check jacket, prince of wales jacket, coat, coats, hunting jacket, plaid hunting jacket, check hunting jacket (Back)

    3r ) What is vicuna wool? One of the best, most luxurious wool for suits is the vicuna wool taken from the vicuna of the Andes mountains in South America.
    The vicuña is a member of the camel family. It is the smallest of the six species of camel, and is thought to be the wild ancestor of the alpaca. It lives on the high, grassland plateaus of the Andes mountains which range from southern Peru to northern Chile and into parts of Bolivia and Argentina. Only tough bunch grasses and festuca grows here. The sun´s ultraviolet rays burn through the thin atmosphere during the day. At night the heat of the day escapes into the atmosphere and the temperatures go down to freezing.
    Although they look fragile, the vicuña is specially adapted to its high-altitude habitat. It has an incredibly thick, soft coat that traps layers of warm air close to its body and protects it from freezing temperatures. The lower teeth of the vicuña grow constantly, like a rodent´s, so they can eat the tough grasses. The vicuña also walks on the soles of its feet so it can flex its toes and grab on to the rocks and gravel-covered slopes. Vicuña milk is very rich so the babies grow quickly.
    Vicuñas weigh between 75-140 pounds. They are about 4-6 feet long and stand 2-3 1/2 feet at the shoulders. They have very long necks, round heads, and large, forward facing eyes. Their ears are long and pointed and stand up on their heads. Their fur is a rust color, with white around the muzzle,the chest, belly, and the insides of the legs. The white hair on their chests is longer than their other hair.
    Vicuñas graze mostly on grasses. Their teeth are large and grow constantly like those of a rodent. They chew their cud when resting getting more nutrients out of the nutrient poor grass.
    Vicuñas are very shy animals and run away very quickly. They have two territories that they defend from other herds; a feeding territory or about 45 acres, and a smaller sleeping area on higher ground where they are more protected. The vicuña live in herds of 5-10 members, which includes one dominant male and several females and their young. They mate in March and April and their young are born 11 months later. The young stay with their mother and the herd for another 10 months, when they are driven off by the herd. Young males will form bachelor groups and the young females try to find another group to join. This ensures that the herd stays the same size, which is important with their limited food supply.
    The vicuña was almost hunted to extinction for its beautiful soft wool. The Incas used to round up the wild vicuñas and pen them in stone corrals, where they were sheared for their wool. In modern times they were almost wiped out for their meat and wool. By 1960 there were only 6,000 vicuñas left in the wild. Chile and Peru established protected national parks and put a halt to trade in vicuña wool. Now there are about 125,000 vicuñas, but they are still listed as threatened. The vicuña is classified as vulnerable by the IUCN, and as endangered by the USDI. (Back)

    3s ) What are natural fibers made from? What is a Natural Fiber? NATURAL FABERS are created from fibers of animals coats, silkworm cocoons, and plants´ seeds, leaves, and stems. Click on the natural fiber below for information on each fiber and their weaves.

  • Wool - Fibers from animal coats: Sheep, goats, rabbits, alpacas, llama, etc.
  • Cotton - Fibers from the cotton plant´s seed pod.
  • Silk - Fibers from the cocoon of the silkworm.
  • Linen - Linen is from flax, a bast fiber taken from the stalk of the plant.
  • Hemp, Ramie, and Jute - All of these are similar to linen but the plants are processed slightly differently. (Back)


    Topic 4: Fabrics and Styles

    4a ) I want to order a poplin, cotton, wool, silk suit/shirt? We are glad to confirm that it is possible to have a suit/shirt or even a coat, custom made in Poplin/Cotton/wool/silk or any other fabric. The fabric search function on the left menu can be used to type in the word “silk” or “poplin” without the quote marks to do a quick search for all the materials with unusual colours for your custom garment. If the specific fabric or colour you are looking for, is not found at our site, please email us with the colour requirement so that we can source it for your particular order from our suppliers. (Back)

    4b ) I would like to order custom denim Jackets/coats/slacks/jeans etc. May we confirm that we can work with denim for custom clothing and can make to measure jeans, slacks, jackets, coats and suits.
    Please use our Fabric Search function and type in the words - Denim - in the keywords field of the search criteria to bring up our denim fabrics and the garments they can be made into.
    Should you wish to order a garment type that is not displayed as a category for denim, please email us the kind of garment you would like made, the style number or a link to an online image, the fabric number and the colour number for the garment. This is so that we can provide you with a custom price quote for the order. (Back)

    4c ) I am looking for a particular colour. Do you have the colour I am looking for? Our inventory carries hundreds of colours and hues in a huge range of fabrics. To quickly check out the colour you are looking for or to review a desired fabric type, please visit our ´search for a fabric/colour´ link where you can do quick searches using criteria such as colours, weights, climatic conditions, patterns etc. We can almost guarantee that a fabric or colour of your choice will be available in our inventory for your custom order. (Back)

    4d ) What is Linen? Why Linen? A pure linen suit is a garment in itself. While it does wrinkle, it gives the image of a leisure suit that no other fabric can provide. Think casual, leisure, elegant, sporty, again sporty or sport, landed gentry, sunny, sun tanned, young, summer, tropical and mix it all up into a cocktail and that is the effect a pure linen suit gives.
    We recommend pure linen for summer suits if one does not mind the wrinkles that a linen suit creates.
    On the other hand, linen was originally made as a fabric for suits for those who could afford one wear and then a dry clean and stem press. Hence the wrinkles were never an issue. In fact, it is the wrinkles themselves that are the main characteristic of linen in that despite the wrinkles the linen falls so well as to given an excellent silhouette. (Back)

    4e ) What is Fabric Popularity and how is it judged? Fabric Popularity and our assessment of fabric popularity, depends on many factors such as price, personal tastes, colour availabilities and other such issues.
    Fabric popularity does not in any way imply that any fabric with low popularity is an inferior material.
    All our fabrics are high grade fabrics that have gone through extensive and extremely intensive quality testing prior to being offered at our website online.
    Please note that the more a fabric is selected by a client for one of our garments, the higher its popularity is assessed to be.
    Please use our Fabric Search pages to access our most popular fabrics and materials, quickly and easily.
    You can also access fabrics using composition, climate, weight and pattern criteria as well as look up all the new recently added materials all in one go! (Back)

    4f ) I have a particular fabric in mind, how do I search for it on this site? We are glad to confirm that you can do quick searches of our database for the most ideal fabrics for your sartorial needs by using the Fabric Search function to access the perfect materials.
    Criteria such as fabric weights, fiber compositions, patterns and designs, climate of use and many other similar single or combination of criteria can be used to pinpoint the fabric most ideal for your requirements.
    Single or Multiple search criteria can be used for accurate results. The listed fabrics will show how popular each fabric has been, the collection that the fabric is from and the pricing of custom made garments in that fabric.
    Please use our Fabric Search feature to quickly and easily pinpoint the best fabrics for your custom clothing needs. (Back)

    4g ) What are the most popular fabrics? What are votes on fabrics? Each time a custom garment is ordered in any particular fabric, the fabric gets a vote point. The higher the vote point, the more popular that fabric has been with our clients. Do bear in mind that all colours in any one particular fabric is considered as a vote to that one fabric and not to the particular colour selected. The fabric in all its colours is considered as one.
    When using the Fabric Search function, upon selecting to show most popular fabrics on top, the materials with the highest votes will show up chronologically.
    Please use our Fabric Search feature to quickly and easily pinpoint the best fabrics for your custom clothing needs. (Back)

    4h ) I am looking for wrinkle resistant fabrics, durable, everyday wear Our poly blends, polyester mixes and synthetic blends, specially in the Classic collections are perfect for high quality, wrinkle resistant, durable every day wear.
    You can also use the Fabric Search function to quickly and easily pick out the perfect materials for your requirements. Select single or multiple criteria when doing your searches for perfect results. (Back)

    4i ) Do you have higher end fabrics available apart from those displayed? May we confirm that we do have higher end fabrics available and displayed at our our sister site at www.mycustomtailor.com
    Please feel free to visit us at www.mycustomtailor.com for more variety and choice of materials. (Back)

    4j ) Where can I find the Exclusive, Deluxe and Heritage Gold collections? The Fabrics in our Exclusive Collections, Deluxe Collections and the Heritage Gold Collections can be found at our sister site at www.mycustomtailor.com
    The fabrics in these collections are higher end materials ideal for the truly discerning dresser who is willing to invest in top end, high quality custom clothing for personal sartorial pleasure.
    Please visit us at www.mycustomtailor.com for top of the range quality fabrics for suits, shirts and other custom clothing. (Back)

    4k ) What is the difference between the CLASSIC COLLECTIONS, PREMIER COLLECTION and the SUPERIOR COLLECTION ? The fabrics in our classic collections are all made in Thailand and have a higher synthetic content to make them more wrinkle resistant and easy to maintain.
    These fabrics are excellent for traveling and as very cost effective suits.
    The Premier fabrics are all imported with minimal synthetic blends and are generally lighter in weight.
    They have a softer drape and fall. These fabrics are richer in look and feel.
    The Superior fabrics are all imported from Europe and are all pure wools, cashmeres etc unless otherwise specified.
    These materials do not contain any synthetic fibers.
    Should budgetary constraints not be an issue, we would recommend the more value added Premier or Superior fabrics for all your suiting needs and the Classic collections for your shirts as the best option.
    It is not unusual though for first time clients to order from our classic collections to confirm the fit and cut of our products before investing in higher end selections.
    Our other fabrics range that is top end is the DELUXE AND THE HERITAGE GOLD COLLECTIONS. The fabrics in the HERITAGE GOLD COLLECTIONS are sourced from Top End suppliers such as Dormieul, Holland and Sherry, Reda, Barberis and others in Europe.
    The associated costs of having the fabric delivered to us for custom making to specifications provided as well as the fabrics being produced by high end millers, makes this line of fabric more expensive than the DELUXE.
    The DELUXE COLLECTIONS itself is a very high end fabric range comparable to the best there is, but since it is available here in Thailand easily, and also stocked in our inventory, economies of scale allow custom clothing in these materials to be produced more cost effectively.
    For the sake of comparison, an equivalent suit to our single breasted two piece from the classic collections is available in the USA for around USD 600 off the rack! An equivalent of our single breasted two piece suit from the exclusive collections is retailing in the USA for around USD 750+ and a suit equivalent to our deluxe collection single breasted suit retails for USD 950 in the USA.
    Fabrics from our HERITAGE GOLD collections are rarely available as off the rack ready to wear suits and are generally found at very high end custom tailors such as those on Saville Row, England.
    The suits in our HERITAGE GOLD collection if found off the rack ready to wear from a designer label generally retails for USD 1500 + and if made to measure by a custom tailor in the UK, would generally go for USD 2500+ or GBP 1800+
    The Fabrics in our Deluxe Collections and the Heritage Gold Collections can be found at our sister site at www.mycustomtailor.com
    The fabrics in these collections are higher end materials ideal for the truly discerning dresser who is willing to invest in top end, high quality custom clothing for personal sartorial pleasure.
    Please visit us at www.mycustomtailor.com for top of the range quality fabrics for suits, shirts and other custom clothing. (Back)

    4l ) Which Mills do you obtain your fabrics from? Where do most of your fabrics come from? Most of our fabrics are sourced from suppliers here in Thailand, in France and a lot of the top range materials from Italy and Uk.
    www.tessilgrosso.com , www.hollandandsherry.com , www.carlobarbera.it , www.vitalebarberiscanonico.it , www.reda.it , www.zignone.it and www.scabal.com are websites of some of our fabric suppliers.
    Only the best of the materials are ordered from these and other top end millers for our very discerning clientele. (Back)

    4m ) What is PVC ? What is Pleather ? Pleather is PVC leather also known as poly vinyl chloride.
    This is and imitation leather and a synthetic material.
    This is not pure leather.
    We however, can custom make on special request, sheepskin, calfskin and lambskin items should you decide to forward us the styles and item details. Please Contact us in this regard for further details.
    It would help if complete information in regards to the type of leather, style and colour were required for your custom garment so that a competitive price can be offered. (Back)

    4n ) I am looking for Fabric Care Information General Fabric care instructions are sent out with the order itself though generally all wool items must be dry cleaned only, cotton and cotton blends can be machine washed in cold water though we recommend hand washing for durability and pure silk or silk blends should be hand washed or dry cleaned only.
    No item should have a hot iron applied directly but should always have a white linen cloth between the iron and the custom garment or better still, should be ironed from the reverse side or steam pressed. Only use very hot irons for pressing pure cotton cloth.
    We also recommend natural drying over machine drying and hand wash over machine wash for all our cotton and cotton blend products.
    Dry clean only and steam press for our wool or silk products. This is valid for all fabric classes and types per the indications provided.
    A FEW QUICK TIPS ON STAIN REMOVAL...
    If you have stains on your suits, other than having them cleaned by professional dry cleaners, here are a few ´quick fixes´ you can try:
    Lipstick - Use hot water to rub off the oil base, then use soap to wash off
    Alcohol - Breathe tobacco smoke on it to prevent rings from forming, then wash off with hot water or rubbing alcohol
    Blood - Rub off with hydrogen peroxide
    Ball Pen - Use petrol to rub off stain, then wash off with soap
    Chewing Gum - Do not attempt to peel it off as it will stick deeper into fabric fibre. Put ice on it to solidify the gum. then peel it off when it gets hard.
    Drinks - Use diluted vinegar to wash it off
    Soy Sauce - Rub off with ginger juice
    Shoe Polish - Rub off with petrol
    Coffee - Rub off with hot water, then wash off with soap
    Mercurochrome - Wash off with diluted vinegar
    Rust - Rub off with lemon
    Perfume Stain - Rub off gently with rubbing alcohol
    (Back)

    4o ) I want to know more about the Various Silks available. The squirrel tail silk is a matte finish light weight, flowing drape, easy care, wrinkle resistant, washable silk synthetic blend. This is light enough for a very light summer suit or a heavy evening shirt. The Thai silk blend is a gloss finish, shiny, easy care, light weight, wrinkle resistant, washable silk terelene blend fabric and excellent for evening dress wear. This is a shirt fabric. The pure Thai silk is a stiffer, gloss finish, completely hand woven, pure silk fabric with a glossy dressy finish and excellent for an elegant evening shirt that is to be worn without a jacket. This is dry clean only. It can be made into a suit for evening wear as wellthough quite a rich look The Chinese silks, silks in velvet finish, sand washed silks are extremely light weight, flowing drape, two tone matte finish materials that should be hand washed only. These are for shirts and for suits and in different weights for the different type of garments. The silk cashmere blend is a proper suiting material in a 10 ounce weight ideal for an all year round suit. It has a smooth hand and a gloss finish. Embued with Subtle Elegance, this is a silk, cashmere, wool and viscose blend to make it wrinkle resistant. The raw silk is a more fancy fabric, dry clean only, 9 ounce fabric, all year round wear and a matte nubby fleck finish that brings out the ´appearance of rawness´ in the material. This is a silk and terelene blend material. This is a totally non wrinkle material for mens and womens suits and sports jackets or blazers. (Back)

    4p ) What are fabrics in the CloseOuts Category? What are Exclusive Closeouts? Deluxe Closeouts? The fabrics in the CloseOuts are left over remnant fabrics from suitings and shirtings and are a mixed bunch.
    These are suitings, Shirtings and Pants fabrics that after use from a very large bolt, now are only sufficient for just one garment as displayed.
    This range includes fabrics that are cotton blends, wools, wool blends, silks and silk blends and is offered more as a pot luck choice rather than anything else..hence the deeply discounted prices.
    We are unable to describe each of the fabrics since there are simply so many and only enough for the one single garment!
    The fabrics available though are remenants from all our regular ranges from the top of the range to the most basic materials and in no manner any less a quality.
    We are offering garments in these materials at these prices simply because we want to finish off whatever little material is left to make way for newer fabrics in our inventory.
    However, there are also instances when only a single colour is left in a particular fabric. For the sake of inventory clearance or to finish off the short run fabric, we sometimes offer these in our CloseOuts at deep discounts.
    For instance, our Deluxe CloseOuts or our Exclusive CloseOuts carry single colour discontinued fabrics moved over to this collection from our regular Exclusive or Deluxe Collections.
    Please bear in mind that if selecting from our CloseOuts, given the very limited availability of some fabrics, Big and Tall sizes may have to provide us with alternate choices of fabrics and/or colours should upon processing the order, we find the selected fabric to be insufficient for the size ordered. In such cases, we will email you for a change of selection as necessary.
    Should the alternate fabric selected in the above instance be an upgrade or be from a collection that is higher in price than the closeouts collection, the difference in price will apply. (Back)

    4q ) What material and colour has been used in the Style image I like ? I want to order the same. May we confirm that all our pieces are individually hand made-to-measure and not adjustments to off the rack sizes or off the rack sizes themselves.
    Each piece is individually cut in the style, fabric, colour and measurements specifications provided when placing the order.
    Since we are custom tailors, the images displayed at our website are not the finished products that we produce but reference guide to styles that you may want to see included in your custom piece.
    Thus, after selecting the style most to your liking, you would need to select the fabric from the list of materials we have displayed and then the colour and on subsequent special request sections you can indicate any deviations or added customizations to the selected style.
    Thus, you get to select the fabric that you would like the chosen style in rather than selecting from whatever fabric, colour and style combination available when buying suits off the rack ready to wear.
    (Back)

    4r ) I would like to order a garment from one collection, in a fabric from another collection. How do I do so ? May we confirm that items in styles from one collection or category can be ordered in fabrics from another collection or category.
    To do this, select the type of item you wish to order, a suit or a shirt for example, from the collection that you would like to have the fabric from.
    Then, select any style from within the category of the desired fabric collection for the sake of order placement.
    Next, use the subsequent special request section of the order placement process to indicate a change of style from the one selected to the style number prefered.
    We will then use your instructions to custom make the garment in the fabric selected but in the style indicated. The selected style will be ignored per your instructions. (Back)

    4s ) I am a woman, but I like mens style shirts or suits. How do I order this ? May we confirm that womens shirts or suits can be ordered in mens styles at no extra charge. You can either select the styles that are more masculine from the womens categories or you can select mens styles from the mens categories. If the styles are selected from the mens categories, please use the special request section of the order placement process to indicate that the styles although selected for men, the custom garment should be made in the mens style but for a woman´s wear. Measurements would need to be set up by logging into the MyAccounts section using your email address and then using the links provided within the MyAccounts area provided for this purpose. Please use the womens measurements forms for the size submission to ensure that the proportioning of the garments are done for a female physique even though the style is a mens style. (Back)

    4t ) I would like to order a Custom made Denim Jeans. Can you do this? May we confirm that we can make denim jeans to measure in basic colours such as light blue, dark blue and black. Two kinds of denim are available. Light weight thin denim ideal for pleated pants and heavier sturdy denims ideal for typical 501 style classic jeans. All our denims are prewashed and preshrunk for maximum comfort and ideal fit.
    To order this, please visit our catalogs to check out the available styles and colors. (Back)

    4u ) I would like to order a Suit/Shirt in White/Cream/Blue/Yellow/Pink/Orange or in a colour not shown here . How do I do so ? What Fabric is best for such a garment? We are glad to confirm that it is possible to have a suit/shirt/Tuxedo or even a coat, custom made in white/Cream/Blue/Yellow/Pink/Orange or in any other colour currently not displayed at our website.
    We recommend for example, fabrics such as 119, 128, 120, 116, 1011 and other silks and linens as ideal for a custom garment in unusual colours.
    The fabric search function on the left menu can be used to type in the word " silk " or " linen " without the quote marks to do a quick search for all the materials with unusual colours for your custom garment. If the specific colour you are looking for, is not found at our site, please email us us with the colour requirement so that we can source it for your particular order from our suppliers.
    If a white/offwhite/cream/ivory/other colour suit or shirt is required in any of the fabrics, and this colour/colors is not be displayed in the colour palette when choosing the fabric, rest assured that it can be easily sourced from our suppliers.
    In the case of white/offwhite/cream/ivory colours for example, please proceed to the appropriate category or collection and select the item you would like to have made. Then select the style you like and on the subsequent page, please select the fabric you wish us to use. Then, for the sake of order placement, Select any colour from the palette if you dont see a white/offwhite/cream/ivory or your prefered colour available and click on the order button to add to your shopping cart. The next page will bring up the special request sections where in the appropriate field, the colour you would prefer, such as a white/offwhite/cream/ivory can be indicated.
    All the styles displayed in each of the collections can be made in white/offwhite/cream/ivory per your choice provided the selected fabric has it in stock in our inventory or with our suppliers. Should we find your preferred colour not available, Rest assured, we will be emailing you for advice or instructions.
    We will then use your instructions to ignore the selected colour and use the required colour for your custom made garment. (Back)

    4v ) I would like to buy Fabric only / Do you Sell by the Yard ?/ What is the cost per yard of Fabric ? We would be happy to supply you with fabrics only if this is your requirement although we prefer to offer completely custom made garments which is our profession as custom tailors and manufacturers of made to measure clothing for men and women. Please let us know the cloths you would be interested in so that we can forward a quote for your consideration. Kindly email us the complete yardage you would need so that Shipping and Handling costs can be correctly calculated and included. Once confirmed, please use the ´offsite purchases´ link at our website to submit payment as necessary. To order finished custom made clothing, kindly visit the various collections at our website and place your order for custom pieces directly online. (Back)

    4w ) I am looking for a very particular fabric/Can you source a fabric I am looking for? We can source a fabric you may be looking for. Send us an image of the material, or a link to an online image, or send us a swatch of the fabric or detailed description of the fabric and we will try our best to source the material you wish to order your custom clothing in.
    More information and instructions on sending fabric, fabric quantity needed etc can be found at this link.
    To place CMT orders, please use this form (Back)

    4x ) Where and How do I view the various fabrics? You can view fabrics by doing fabric search using the link on the left menu above and typing in the fabric names or characteristics or fabric numbers as explained on the search page. As well, there is no one place that the fabrics can be viewed at our website since the fabrics depend not only on the collection you select but also the item and style you select. Hence, When visiting our deluxe collections for example, please select the category, such as double breasted suits, then please select the style you would like, and when clicking on the image of the style, you would be taken to the page that lists the fabrics available in that category. Upon clicking on the name of the fabric, you would be able to view a palette of colours that that particular fabric is available in and selecting from one of these will show the actual swatch on the box above the selected style. Clicking on the ´ok´ button will add the item in that material and colour to your shopping cart. (Back)

    4y ) Does MySuitShop Make to Measure with my cloth? How and Where can I send you cloth for my Custom garments? We are glad to confirm though that we can custom make clothing, including suits, shirts and pants, the fabric for which you would like to send to us for the purpose.
    This is called CMT work or in other words Cut Make Trim work. Prices and how to place CMT orders is displayed in our CMT pages here.
    Before sending the fabric to us, you would need to place a CMT order and use the reference number of that order when shipping the cloth to us. To send the fabric to us, kindly follow the instructions outlined below...
    a) Please pack the materials in as small a package as possible and include your name, address, telephone number and Customer ID within the package. The customer ID is the number you find in the subject field of any email received from us.
    b) Send it by registered/certified airmail. Please do not use a courier for this as their inbound services into Thailand leave a lot to be desired.
    Please put a low value on the package, under USD 15 for example.
    c) Please declare the item as old cloth of no commercial value for sampling purposes only.
    d) Please include a note in the package that outlines the order in as detail as possible.
    Remember to include any special requests for any of the items such as handstitched lapels and pockets on jackets, working sleeve buttons on jackets, contrast linings on jackets and vests, monogrammes on jackets, vests or shirts and any other very particular specifications you would like to see in any of the custom pieces being ordered. These options are at a small premium and will be added to your order totals once we know what optionals are required.
    e) our mailing address....
    Ravis Custom Tailors
    Klongtan P O Box 21
    Klongtan Post Office
    Bangkok 10116
    Thailand
    Tel: +66 81 987 8717
    f) please contact us and let us know when the fabric has been sent to us so that we can keep an eye out for it.
    g) You would need to have the measurements submitted by setting up measurements profiles by logging into the MyAccounts feature at our website.
    Alternatively, you may want to include well fitting samples garments in the package for replication of measurements and/or styles from your sample garments.
    (Back)

    4z ) Does MySuitShop customize to any style? If you would like us to custom make garments to styles not displayed or available at our website, we can do this if the image file or a link to an online image is emailed to us along with the order or before placing the order for our confirmation and further instructions. Our email address is mysuitmaker@mysuitshop.com Please contact us for more information. Should you like to send us an image file, Kindly do so using JPEG formats and please keep the file as small as possible. (Back)

    4aa ) Can you make a custom piece of clothing from an image I send to you? We are glad to inform you that we can custom make to measure a piece of clothing as per the specific style you would like to email us an image of. Please email the image in JPEG format that ends with the extension .jpg and please ensure that the size of the image is not more than 50 kilobytes. Alternatively, you might like to email us a link to an online image as well. This can be sent to mysuitmaker@mysuitshop.com along with your customer ID and/or order ID. (Back)

    4ab ) Can I order swatches? May we confirm that it is possible to get swatches as per your requirements.
    Please make use of our online swatch form to select upto 20 different fabric and colour choices that interest you most so that swatches of these can be mailed over.
    You can also order beautiful Style Catalogue of our most popular styles for men and 95 swatches personally hand selected by our Master Tailors - in solids and patterns, from light to mid weights, year round fabrics from our mid to upper range collections.
    You would be able to get a $10 discount when placing your next order with us using the swatches shipped to you.
    Please use this form to submit your swatch or catalogue requisition request.
    Please note that since fabrics from our Heritage Gold Collection and some others are not stocked in our inventory but are sourced from our suppliers in Europe as and when an order in these materials is received, we would regretfully be unable to honour swatch requests for materials in this collection. (Back)

    4ac ) I would like to know more about Textiles. Read our textile Glossary explaining the different fabrics and materials from around the world. (Back)

    4ad ) Where can I find more information about fashion and clothing? My Suit Shop provides more information on the custom tailors world of tailor made mens and womens clothing and apparel. Here you will find information on textiles, styles, designs and fabrics for custom tailored suits, shirts, pants, coats, jackets, leather and suede garments and more.. For some interesting facts about MySuitShop, check out our trivia page. Also, those interested in our wardrobe specials, feel free to visit the Special Offers page. (Back)

    4ae ) I would like to Order a CATALOGUE of your products. All our styles and fabrics are displayed online at our website for your perusal. Since we are custom tailors, we do not publish printed catalogues per se such as off the rack production houses but we use the specifications provided by our clients in regards to styles or use published images as guidelines to custom make the clothing to measure as per provided specifications. Please bear in mind that we can work with almost any style you might like to email us images/links of. You can however, order swatches or a Digital Catalogue of our products at this link. These can be sent to you via airmail at 4-6 week delivery or by courier for a 3-5 day delivery. (Back)


    Topic 5: Style Specific Questions

    5a ) What is the difference between Inverse Pleats and Reverse pleats and how do they differ from the standard pleats in pants? Inverse pleats are pleats that face inwards towards the zipper in pants. These are also called inward facing pleats or Traditional inverse pleats.
    Reverse pleats are pleats that face outwards towards the pockets and are also known as standard pleats.
    In modern times, almost all pants are made with reverse pleats that face the pockets. In the 1800s to around 1970s pants had the traditional inverse pleats that faced the zipper. (Back)

    5b ) What are Morning Pants? Morning dress pants are a particular category of men´s formal dress. It is worn with top hat and tails, and is most frequently to be seen being worn by male members of a wedding party. In common with court dress, mess dress and white tie, morning dress is usually reserved for particularly prestigious or important occasions. Despite the name, it may be worn at any time before 5pm. However, it is becoming increasingly common to continue wearing it later than this. The morning pant/trousers should not have turn-ups (cuffs), and should have one pleat to each leg. Braces should be worn to prevent the waistband from appearing beneath the waistcoat. These types of pants are often called as "Morning Pants". Typically morning pants are charcoal grey with stripes and go with dove tail morning coats and white waistcoats.
    We would recommend the more value added Exclusive and Deluxe fabrics for this kind of trousers. These types of fabrics are imported from countries like Italy, France and the U.K. and are all pure wools, cashmeres etc unless otherwise specified. (Back)

    5c ) What is a vent? Vents are openings on the back of the jackets. Some call it slits. Classic traditional styles usually have one center vent at the back of the jacket. Very traditional British or 50s and 60s style of jackets have two side vents at the back of the jacket and more modern ´Italian cut´ slim styles have no vents at the back of the jacket in which case the hips tend to be a bit on the snug side as well. (Back)

    5d ) Do you make detachable collar dress shirts? May we confirm that we can custom make to measure detachable collar shirts per your specifications. To order these, please visit one of our fabric collections, select the shirt category of choice, then the style and then the colour. On subsequent special request pages, indications of specific customizations such as detachable collars, type of cuffs, pockets and so on can be made. This will then be incorporated into the order and is at no extra charge whatsoever. (Back)

    5e ) What is a Peak Lapel? In a Peak lapel , the lapel rises up and beyond the collar tip so as to create a peak of sorts. Separation between the collar and the lapel in this case is less than 1 degree due to the fact that the lapel rises upwards and by default therefore runs parallel to the outer rim of the collar. The tip therefore points towards the shoulders. (Back)

    5f ) What is a Notch Lapel? On a coat, a notch is a cut between the collar and the lapel. A Notch lapel is when there is a 45 to 90 degree angle of separation between the collar and the lapel at the point where they join. The collar is the part that goes around the neck and the lapel is the part that sits on the front of the chest. In a Notch lapel, there is a wide space separating the outer most tip of the collar from the outer most tip of the lapel. (Back)

    5g ) What is an ainsley collar? An Ainsley collar is a standard necktie collar that has a 45 degree to 60 degree angle at the tie space (place closest to skin at the neck - above the neck button). This is the most common type of collar used for shirts that are worn with neck ties.
    You can learn more about fabrics by visiting our Glossary pages or you can do quick Style searches using one or more criteria and keywords to help pick specific styles that you have in mind. (Back)

    5h ) What is the difference between English or British cut and Italian cut mens suits? An English or British traditional cut is where the proportions are closer to the body. These suits have slightly narrower shoulders, a closer fit at the chest and an hourglass (as close to an hourglass as possible given the wearers body structure) shape at the waist. The skirt (hip) section of the jacket flares out ever so slightly to add accecent to the waist.
    An Italian cut mens suit is when the overall proportion is more like an inverted V, where the shoulders are accecented, the waist is tapered and the hips are snug and close to the body.
    The British Traditional cut is ideal for a standard proportioned body structure that is not too slim nor too full. An Italian cut is more ideal for an athletic figure. Think Sean Connery (perfect figure for the British cut) and think Pierce Brosnan (great physique to carry an Italian tailored suit)! (Back)

    5i ) What is a button down collar? The button-down collar has small buttons at the tips of the points. It is a characteristic collar style of the "preppy" look first popularized in the 1960s. Few boys and men currently wearing button-down collars are aware of its historical origins. The button-down collar is in fact an American adaptation of shirts worn by English polo players. It was introduced by John Brooks in 1900 after he had discovered it being worn by English polo players in order to prevent flapping during a match. Polo players at first wore formal cotton dress shirts, but had the collars buttoned down to stop them flapping about during the game which was distracting to the players. The button-down collar is today a staple of American men´s wear, but much less common in Britain or the continent. A button down collar has small buttons on the edge of the collar tips and hold the tips down thus preventing the tips from curling or flapping. (Back)

    5j ) What is the difference between a single breasted and a double breasted jacket? Single-breasted refers to a jacket or similar garment having one row of buttons and a narrow overlap of fabric in the front.

    A Double-breasted refers to a jacket or similar garment having a very wide overlap in the front and, usually, two parallel rows of buttons or snaps. In most cases one column of buttons is simply decorative. Only those at the outer edge of the overlap actually fasten the two layers together. The others, placed on the outside of the outer layer, either serve no purpose or allow the overlap to be reversible. The wide overlap puts extra layers of fabric where the opening occurs to retain body heat. Pea coats and some trench coats are traditionally double-breasted. (Back)

    5k ) what is a sculptured collar? A Scupltured collar, also called the Pat Riley collar or a dove tail collar, is found on some trend-setting styles of shirts. This is a spread collar where the front edges of the collar curve away from each other in an arc such that the tips of the collar point away from each other but one can see two semi-curved arcs in the front on the sides of the tie space.
    Please use our Style search page and type in the words - sculptured collar - in the keywords field to view the various styles of shirts with this collar that we can custom make to measure. (Back)

    5l ) What is a Split Back on Jackets? A split back on a jacket is when the seam at the center of the back is done so as to create a pleat exactly on the seam. This pleat then opens and closes with the movement of the arms forwards and backwards. This feature is more from the 50s and 60s and gives the jacket a sort of - safari - look. The pleat runs from the center of the back a few inches below the neck to approximately the back of the waist. There is a small additional cost for this feature.
    Please use our Style Search function and type in the words - Split Back - in the keywords field of the search criteria to bring up styles with this feature. (Back)

    5m ) What is are inverted box pleats? Inverted box pleats are when two pleats next to each other are so done such that the two pleats join at the top to create a point of sorts such that it looks like an arrowhead. The pleats meet on the top and move away from each other at an angle.
    Please use our Style Search function and type in the words - inverted box pleat - in the keywords field of the search criteria to bring up styles with this feature. (Back)

    5n ) What is the difference between a Notch Lapel and a Peak Lapel? A Notch lapel is when there is a 45 to 90 degree angle of separation between the collar and the lapel at the point where they join. The collar is the part that goes around the neck and the lapel is the part that sits on the front of the chest. In a Notch lapel, there is a wide space separating the outer most tip of the collar from the outer most tip of the lapel.
    In a Peak lapel, the lapel rises up and beyond the collar tip so as to create a peak of sorts. Separation between the collar and the lapel in this case is less than 1 degree due to the fact that the lapel rises upwards and by default therefore runs parallel to the outer rim of the collar. The tip therefore points towards the shoulders.
    To view these features, type in the words - Notch Lapel - or - Peak Lapel in the keyword field of our Style Search page and styles bearing these features will be displayed for your perusal. (Back)

    5o ) What are ticket pockets? Ticket pockets are Vintage style pockets found mostly on jackets, coats and suits and originate from the days of the popularity of train travel when gentleman used to travel more often by train rather than private cars and found this extra pocket to be useful for their train tickets, spare change and coins.
    Typically, ticket pockets are found on the outside of a jacket and are slits with or without flaps, above the lower hip pockets on a jacket.
    On pants, they are found as invisible/barely visible slits just under the waistband and located in the front a few inches from the pants opening.
    To review styles with ticket pockets, please type in the words - ticket pocket - in the keywords field of our Style Search page. (Back)

    5p ) What is a hidden button down collar? A collar with hidden buttons that fasten the points or tips to a shirt. This is considered one of the casual collars designed to appear more formal so that it can be worn with a tie. These are softer than standard collars. (Back)

    5q ) What style is best for me? We recommend your reviewing our articles for information and knowledge on what works best for different physiques, in different settings and for different occasions. Our Articles page will also update you on current fashion and trends in the clothing world.
    Should you still need more advice on what will work best in terms of styles, fabrics and colours, please do not hesitate to Contact us. (Back)

    5r ) What is button stance? On Jackets, Blazers and Coats the position where the first button starts on the chest is called a button stance. This is usually defined as a standard, low, or high button stance. A low button stance essentially means a longer gorge and a high button stance essentially means a higher gorge on suits and coats. (Back)

    5s ) What is a Gorge? The gorge is that point where the lapels meet in the front and create a V of sort between which the necktie is visible against the background of the shirt. The coat´s design determines its positioning. While there is some flexibility in its placement on the upper chest, move it outside of this area to where it becomes a focal point and you court instant obsolescence.
    There are three kind of gorges on a suit coat :-
    1 - Low/ Long Gorge :- is when the lapels are cut very low towards the stomach to that more of the shirt and tie are visible.
    2 - Mid Gorge : - is when the lapels are slightly lengthened in proportion to the overall length of the jacket but not so much as to make it a visibly low gorge.
    3 - High Gorge :- When the lapels is cut very high towards the neck so as to reduce the amount of tie visible between the two lines of the jacket on the chest.
    The length of the gorge though depends on a lot of factors such as styles, the height of the wearer which in turn determines the length of the jacket and hence the gorge, the number of buttons on the jacket and so on. (Back)

    5t ) What is a Placket Covered Front? Placket covered fronts are usually found in some shirts though sometimes can be a feature in trendy stylishly long jackets. A placket covered front is when the front buttons are covered by a placket making them invisible. This is a flap that covers the button and runs from the collar band down to the edge of the jacket or shirt. Should this feature be required, please use the special requests section of the order placement process to dictate it. (Back)

    5u ) What is a bouttonnaire? A bouttonnaire is a button hole, also called a carnation hole, that goes on the lapel of suits and jackets. On mens suits and jackets and on some womens suits, this is a default feature. Should a bouttonnaire or a lapel button hole be required in styles where this is not a default, please use the special requests section of the order placement process to indicate this preference. We can also do a stalk holder behind the lapel that will keep carnations in place should this be a requirement. There is no extra charge for this feature.
    Please use our Style Search function and type in the words - bouttonnaire - in the keywords field of the search criteria to bring up styles with this feature. (Back)

    5v ) What is a Mandarin collar or Thai collar or Oriental collar? These are styling features found mostly in shirts and sometimes in jackets. Mandarin collars and Oriental collars are sometimes refered to as Band Collars as well. A Mandarin collar is a band around the collar that meets up in the front. In this style, it clips closed together in the front above the buttons. An Oriental collar is similar to the Mandarin collar where the two ends of the collar panel join in the front. A Thai collar is similar to a band collar but a Thai collar does not join in the front, there being a space between the two ends of the band above the first button in front. (Back)

    5w ) Where does custom tailoring and the Traditional and Modern Styles fit in ? Generally there can be confusion between what an off the rack product house and us as custom tailors present to our clients in terms of service and products.
    An off the rack producer creates a style that he feels is going to be accepted by the market and mass produces the garments for sale.
    A custom tailor such as us, ask the client what he wants and specifically produces the garment to the clients tastes and preferences regardless of the type of taste, good or bad that the client has. Our job is to produce well fitting, custom made garments, that are made to measure and to the clients specifications.
    This is not to be confused by what is right to wear and what is not.
    Thus while it may be right to have a tuxedo always with a shawl collar, clients may prefer notched lapels for their tuxedo.
    All we can do is advice and it is really up to the client to go with the suggestions or go with his own preference, however outlandish or improper.
    On the other hand, fashion and what men wear changes over time and while it may be proper to wear garments a certain way at one time, at a different time or age, it may be considered improper or dated.
    Further more, what we do is advice and also use images to help clients decide what they like best and then follow their indications to custom make their garments.
    Since we cater to a large range of people, we offer both the traditional and the more ´modern´ styles as references and work from their to create each individual piece from scratch.
    The images therefore used at our website are but pointers or outlines of the garment and specific customization takes place in a process that begins with the selection of the basic suit or other garment that the client likes the look of.
    We do not portend to create our own designs but create designs and styles for the client. Thus it is that a notch lapel tuxedo is shown at our website but it is only a beginning in the process of the individual garment being created.
    There is thus no disconnect between what some fashion pundits claim, what is generally considered traditional or proper and what we produce.
    Today, more so than ever before, the individual taste and style is king. The days when most used to follow the accepted norms of what to wear and what not to wear is long gone. However, that is not to say that the traditional mode of clothing is no longer accepted. On the contrary the very traditional style has become more common than one would imagine as more and more people wanting to appear more and more individualistic and wanting to stand out of the crowd, are resorting to the traditional style for this purpose, simply because apparently more and more people are dressing non-traditionally.
    A sort of catch 22 kind of situation if it may be said so. As more people start to dress individualistically to stand out of the crowd, most of the crowd starts to look the same and then the tide turns the other way with more people going traditional just to stand out and when once again the crowd looks more or less homogenous, the tide turns to outlandish again.
    Once again, being custom tailors, while our origins are in the traditional way of dressing and in the traditional cut of clothing, our job and responsibility is to ensure that the garments ordered fit the client well, is comfortable on him and if possible, flatters him or her. While we can maintain our stance towards the traditional, we can however custom make modern cuts and styles with equal panache. (Back)

    5x ) What is the difference between a Suit Jacket, a Blazer and a Sports Jacket ? Sports jackets, blazers and suit jackets are pretty much the same thing except, suit jackets can have single, side or no vents while sports jackets typically should have a center vent and blazers typically have side vents.
    Another difference is that while suit jackets are matched with exactly the same colour as the pants, sports jackets can be any colour and usually with a pattern such as hounds tooth or herringbone or checks and if solids, they are usually very light or very dark colours..never ´in between´ colours. Sports jackets should never be in stripes or prince of Wales checks as these are suitings.
    Blazers are always solids and only in dark blue, navy, black, burgundy, dark green, red and white or ivory. Blazers must always have gold or silver buttons while sports jackets should have matching buttons as should suit jackets.
    The cut of the three are pretty much similar though sports jackets can never be double breasted.
    Blazers can be single or double breasteds and suits too can be single or double breasteds.
    Vents are the openings on the back of the jackets. Some call it slits. Classic traditional styles usually have one vent..center vent.. at the back of the jacket.
    Very traditional British or 50s and 60s style of jackets have two vents..side vents .. at the back of the jacket and more modern ´Italian cut´ slim styles have no vents at the back of the jacket in which case the hips tend to be a bit on the snug side as well. (Back)

    5y ) Can Designer Styles be Replicated ? May we confirm that all our pieces are individually made-to-measure and not adjustments to off the rack sizes or off the rack sizes themselves. We can thus replicate off the rack brands such as designer labels in terms of styles per your preference.
    Each piece is individually cut in the style, fabric, colour and measurements specifications provided when placing the order.
    The special request section of the order placement process can be used to indicate the style you would like replicated by including a link to an online image or referring to an image you may Send Us as an attachment.
    Should you like to send us an image attachment, kindly do so in JPEG format that ends in the extension .jpg and is of no larger than 50 kb in size each. If there are multiple images, please send them as a zip file for easier upload and downloads
    Links to online images can also be used for the same purpose.
    When placing the order, select one of the collections at our website and select the category of item you would like to order. Then select any style and choose a fabric and then the colour. Click on the "ok" button to add it to the shopping cart and on subsequent special request sections, please indicate any style variations or reference to the style to be replicated. This information will then be incorporated into the order.
    Measurements would need to be set up by logging into your account at our website with your email and setting up a profile first and adding measurements to it.
    Please use our measurements forms extensively and our video tutorials freely for the perfect fit in these custom garments.
    It takes a week to ten working days to complete an order and three to four working days in transit via international couriers for safe and fast door to door delivery worldwide. (Back)

    5z ) Can I order deviations from Styles that I like but want slightly different ? May we confirm that we can definitely incorporate deviations to selected styles. This can be such as a change to the type of collar, or type of cuffs, number of buttons, pleats and so on. To order such deviations, kindly visit the collection of your choice and then select the category you wish to order from. Select the style that comes closest to your requirements, select the fabric and then the colour and use the subsequent special request sections of the order placement process to indicate a change or customization of the style as necessary.
    You can also select specifications such as the number of buttons, pockets etc after having selected the style, fabric and colour of the custom item.
    These changes, updates and deviations are at no extra charge whatsoever, unless otherwise specified. (Back)

    5aa ) What are the Construction Specifications for your shirts? For shirts,we stock high end pure cottons, broadcloths, pinpoints, end on ends, twills and cheesecloth, in blend cottons, cotton polys, pure cottons, twills, oxfords, chambray, silks and more and most of the fabrics are 2 ply and above for shirts.
    The fabrics are mostly sourced from Thailand, UK, France and Italy.
    Luxury shirting fabrics are found at the DELUXE COLLECTIONS and HERITAGE GOLD collections. The mills by themselves may not be quite as well known however the quality of fabric is at least as good if not better.
    The thread count of our shirt fabrics are all 2 ply and above.
    For the construction of our shirts, we use smooth cotton poly threads that are extra strong non shrink as well as we use high tensile strength silk woven threads.
    The stitch count on our shirts are 120 and above.
    all seams double stitched, elasticated collar buttons, collars and front rim stitched, extra generous shoulder seams..overall our quality of workmanship is comparable to the best there is. Our collars are double layer top fused collars and include removable or permanent collar stays depending on the style of collar.
    The shirt cuffs are double layered top fused, barrel cuffs are convertible with expandable button stance for ease of wearing a watch or bracelet.
    At the back of the shirt, we incorporate single side back pleats, double side back pleats, box pleats, inverted box pleats and plain no pleat yoke. Box pleats though are the normal standard of production.
    Our seams are double stitched packed seams so no interlock stitches are visible when rolling up the sleeves.
    We use imitation mother of pearl buttons as standard, Real mother of pearl buttons can be used upon request. Coloured shirts have either imitation horn buttons or coloured buttons that match. Button holes are hand sewen with interlocked machine stitches.
    (Back)

    5ab ) What are hand stitched lapels and pockets? Hand stitched lapels and pockets are features that go back to the days when all suits were only done by hand. In those days, the two shells, outer and inner shells were constructed separately and sewn in, one into the other from the wrong side and then pulled inside out so that the right sides were out. In this sort of construction, the edges of the jacket were sewn in by hand to retain the integrity of the jacket and smoothen the edges. This hand sewing created small ripple effects on the jacket lapels and pockets which we are trying to replicate with our products as an option. In high end suits, you will find this replicated by machine stitched tiny ´dog tooth stitches´ on the lapels. We on the other hand, offer this as an optional feature in our suits and replicate the older traditional suit construction method by hand. Click on ´hand stitched lapels and pockets´ to see the image of the effect on the finished product that this feature has. (Back)


    Topic 6: Wardrobe Specials, Package Offers, Discounts, Promotions

    6a ) What discount is available on Bulk Orders and Whole Sale orders? Discounts are available on Bulk and Wholesale orders of clothing though the level of discount is on a case by case basis dependent on total quantities, styles, fabrics, colours, delivery deadlines and other such relevant factors.
    Please submit the Bulk/Wholesale Orders form for a competitive price quote for your bulk order. (Back)

    6b ) What special offers and promotions are available at MySuitShop? Please visit our Promotions page to review the current promotions and offers we have available at the moment.
    You might also want to take advantage of the deep discounts available for orders of multiple pieces of custom clothing at our Special Offers page. (Back)

    6c ) I want to change fabrics available in a Package Deal I like. How ? May we confirm that this is definetely possible though considering that the package already includes a substantial discount, a fabric change from a more expensive collection to a less expensive collection will not merit a discount to the total price of the already discounted package.
    However, an upgrade from a fabric from a less expensive collection to a more expensive collection would entail an upward price revision of the total package by the same amount as the price differentials between the same kind of garment from the two collections.
    To indicate a change of fabric, please submit your order of the Special Offer and use the special request section of the order placement process, for each individual item in the offer, to indicate a change of fabric from the one selected to the one prefered.
    Next, please email us an update as soon as your order has been placed, so that the change in fabric can be duly confirmed by us via email.
    (Back)

    6d ) I want to order more than three Suits or more than Ten Shirts. Can you offer a discount ? Due to the economies of scale generated with bulk ordering, We are happy to offer a very special price for orders of more than Five suits or more than Ten shirts, ordered at the same time in one order.
    These suits need not all be for the same person or in the same size, nor do they need be the same style, fabric or colour.
    The complete package can be effectively discounted so that price breaks can be advantageously used by a group of people placing their orders togather.
    May we request that the following order information be emailed to us so that we can make a more effective price offer customized to your very own requirements.
    Kindly email us the following details so that we can begin

    1) the items you would like to order
    2) the style number of each of the items
    3) the fabric number of each of the items
    4) the colour of each of the items. (ideally you can email us for example.. 1 suit, fabric 101, colour black, style 1 and so on)
    5) any special requests for any of the items such as handstitched lapels and pockets on jackets, working sleeve buttons on jackets, contrast linings on jackets and vests, monogrammes on jackets, vests or shirts and any other very particular specifications you would like to see in any of the custom pieces being ordered.
    6) The measurements can be submitted by logging into the MyAccounts using your email address and using the links on the left menu within your accounts
    Having all the pertinent information as detailed above, will allow us to customize your very own special discount depending on the volume of order being placed.
    Alternatively, may we interest you in our Special Offers for substantial savings when ordering multiple items of custom clothing. (Back)

    6e ) Do I get a Discount when ordering more than a few pieces at Regular Prices ? How ? We are glad to confirm that from time to time, we offer special gifts or complimentary products for orders of a set minimum value. The type of complimentary gifts and the order value change from time to time though you are notified of the current promotional complimentary gift and the minimum order requirement to entitle you for this, during the order placement process. Our offers and promotions are available at Our Promotions Page. Please note that terms and conditions may apply. Promotions also feature our Wardrobe Specials and Package Offers. For a wedding party, you might want to check out our Wedding Orders Page for discounts on suits for your wedding party. (Back)

    6f ) I am a webmaster, I have my own site(s). What interesting offers are available for me? We are glad to confirm that we do have special offers and promotions for webmasters or those with their own websites.
    These usually take the form of a free custom garment in return for banner and link placements for a fixed period of time.
    In order to avail of our promotion in regards to placing banners and links at your website, you can choose our 6 month promotion to avail of a free shirt of a 1 year promotion to avail of our free suit.
    To be able to do this, we would need the following information..
    1)Your website url
    2)The number of hits per month at your website (preferably backed by a third party statistics report)
    3)The number of unique visitors per month
    4)The target market of the website
    5)The proposed locations of the banners and links you would like to place for the promotion.
    6)Your proposed method of marketing your website
    7)Your current online marketing methods used to draw visitors to your website
    8)A three month web report of statistics if available (this will help greatly in quicker approval)
    9)With this information, please contact us for a confirmation and for us to forward you the necessary scripts and details if your proposal is approved. (Back)

    6g ) How do I order a gift certificate ? How do I claim stored value in a certificate ? There are two ways a gift certificate can be ordered. Either a fixed value certificate of and X amount of dollars can be ordered and the recipients can then select whatever item he/she wants to get custom made and use the certificate to pay for such an item. Another way to order a certificate is to select the collection one would like to purchase from, then select the kind of item, then the style and finally use the ´order this item as a gift´ feature of the order placement process to select the gift and have us forward it to the recipient. In this second method, the recipient cannot choose the item or change the fabrics or styles and other such features of the gift item. To claim stored value in a gift certificate or to redeem a gift certificate, please keep the certificate in hand and when placing your order, use the certificate number in the appropriate field. The stored value in the certificate will automatically be deducted from the total or your order and any left over value will be carried over to your next order using the same certificate number. (Back)

    6h ) How and When can I claim my free gift or other giveaways ? Free gifts and giveaways can only be claimed with the next order placed after you are entittled to such gifts or giveaways. When placing your next order, email or contact us with your entittlement confirmation and any pertinent details so that the gifts or giveaways can be included in the subsequent shipment. (Back)


    Topic 7: Accessories , Special Requests, Monogrammes, Optionals, Trimmings

    7a ) What is the ready to wear Category? As a company committed to providing a quality service, we like to keep in regular touch with our clients needs and offer products that will keep our clientele in fashion and style. With the Ready to Wear line of clothing, we offer accessories and other ready to wear garments and adornments, for men and women, that can take your wardrobe to a higher level. Among the items of wear offered are neckties, scarves, cufflinks and soon - ready to wear suits! (Back)

    7b ) What are working buttons/Functioning buttons? This refers to the buttons on the sleeves of a jacket, coat or suit being constructed in such a way as to allow for the sleeve cuffs to open up and the sleeves to be folded up.
    When a suit jacket or blazer has working sleeve buttons (functioning or actuating buttons on the sleeve), the wearer is able to undo the buttons and let the sleeve cuffs drape loosely or is able to fold the sleeves away from the hand.
    This is a great functionality to have, especially on snug fit jackets and suits or when working in a wet environment and not wanting to wit the coat sleeves.
    Actuating sleeve buttons were introduced by the medical profession back during the crimean wars when medical work was very messy and good suits were getting spoiled by the blood and gore that doctors had to work with.
    Working or functioning buttons are created by hand, by embroidering or crocheting tight stitches (usually with linen or silk thread) over a knob or ring called a form. (Back)

    7c ) What are Rope Shoulders? Can you do Rope Shoulders on suits? We can definetely do rope shoulders on suits and jackets as required.
    Rope Shoulder is Hand stitching with strong sewing thread or rope at armhole and neckline seams makes these areas more secure. The construction process of this feature also dictates that the sleeves be mounted on top of the shoulder rather than in line with the shoulder.
    This results in the sleeves creating a "rim" on the sleeve head where it is mounted on the shoulder. This rim results in a slight lift to the shoulder line towards the end of the shoulders.
    Rope shoulders are the traditional method of shoulder/sleeve construction on suits and jackets. (Back)

    7d ) Can I order shirts with contrast collars and cuffs? Can you make shirts with white collars and white cuffs? We being custom tailors, can make to measure, almost any style of shirts or suits per your requirements. It goes without saying that we can most definetely make dress shirts with contrast collars and cuffs or business shirts with white collars and cuffs. This is at no extra charge whatsoever and is a part of the style designing process for our shirts. All fabrics and colours for shirts can be used with a white or contrasted collar and cuff. All styles of collars and all styles of barrel or French cuffs can be made in white or other contrasting colours with a different base colour of the shirt.
    Please use our Style search page and type in the words - white collar - or - white cuffs - in the keywords field to view the various styles of shirts with this collar that we can custom make to measure. (Back)

    7e ) Do you make Non - Shatnez and Halacha compliant clothing? As manufacturers, we are able to offer custom made clothing to serve specific religious requirements such as Non-Shatnez compliance at no additional cost whatsoever! Our strict quality control mechanisms ensure true adherence to Halacha and compliance with other religion centric clothing codes and Mitzvahs (Mitzvot)
    To order Halacha compliant clothing, all you need to do is use the special requests section of the order placement process to indicate this requirement. (Back)

    7f ) What material do you use for linings? We use Italian designer silk satin lining as well as deluxe silk satin linings apart from standard satin acetate bemberg linings. This silk satin lining is made up of high quality gross grain silk satin. (Back)

    7g ) What are hand stitched lapels and pockets? Hand stitched lapels and pockets are features that go back to the days when all suits were only done by hand. In those days, the two shells, outer and inner shells were constructed separately and sewn in, one into the other from the wrong side and then pulled inside out so that the right sides were out. In this sort of construction, the edges of the jacket were sewn in by hand to retain the integrity of the jacket and smoothen the edges. This hand sewing created small ripple effects on the jacket lapels and pockets which we are trying to replicate with our products as an option. In high end suits, you will find this replicated by machine stitched tiny ´dog tooth stitches´ on the lapels. We on the other hand, offer this as an optional feature in our suits and replicate the older traditional suit construction method by hand. Click on ´hand stitched lapels and pockets´ to see the image of the effect on the finished product that this feature has. (Back)

    7h ) What are the Special Requests for Suits or Shirts that I can add to my order? There is a long list of special requests, optional features, accessories and added customizations that we offer on our suits and shirts.
    When ready to place your order, please select the garment you wish to order and on the styles page, you will notice a link to the list of optionals and extra features available for that garment.
    Monogrammes on suits and shirts, working sleeve buttons on jackets, removable collar stays on shirts, hand sewn lapels, full canvas front on jackets, contrast linings, hand basted fronts, mother of pearl buttons etc are some of the extra special features we have on offer, for very small premiums.
    Please use the link provided in the style selection pages to view a full list of special features we offer. (Back)

    7i ) I want corporate logo, personal logo on the garments I Order. May we confirm that we can monogramme or embroider corporate logos on shirts and jackets per your preference.
    For us to be able to offer a competitive price for the work, please be kind enough to email us the style of shirt or jacket that you wish to order, the number of pieces you would like to order and a digital image of the logo you wish to have placed on the garments.
    The image can be sent to us as a Jpeg file format which ends in the extension .jpg and is of no larger than 100 kb and should multiple images be sent, please zip them before transmission to make for easier uploads and downloads.
    Please let us know the colours, back ground colours if any and the location and size of the logo as well.
    Once confirmed, we would forward to you a price quote and request any additional details as necessary. (Back)

    7j ) Do you do removable collar stays on shirts? Per our standard production specs, all our shirts have permanent collar stays in them unless they are mandarin, Chinese, wingtip, hidden button down or button down collars. This is because in the former three styles, collar stays are not required due to there being no collars but just neck bands and in the latter two cases, the hidden buttons and the button down collars make collar stays redundant. We can also include removable collar stays in the shirts if so desired and preference of removable or permanent stays can be indicated in the special request section of the order placement process. This section comes up after the fabric and the style and colour of the shirts have been selected. (Back)

    7k ) Can I order detachable Collars on my shirts? May we confirm that we can custom make to measure detachable collar shirts per your specifications. To order these, please visit one of our fabric collections, select the shirt category of choice, then the style and then the colour. On subsequent special request pages, indications of specific customizations such as detachable collars, type of cuffs, pockets and so on can be made. This will then be incorporated into the order and is at an extra charge of $10. (Back)

    7l ) How and Where do I choose Neckties or Cufflinks? You can select neckties and cufflinks from our Ready to Wear collections using the links in the menu. These items can be shipped within 24 to 72 hours if they are in stock in our inventory. If there is an existing order under production, items in the ready to wear collections will be consolidated with the order and shipped together. If you are selecting neckties or cufflinks during the process of ordering suits, shirts and other garments, then these items will be hand picked by our master tailors to match with the garments you are ordering. This option is very much like in the old days when the haberdashers for gentleman used to personally select the best tie and other accessories for each ensemble they made for the gentleman. Just like in those days the gentleman did not select the accessories he was to wear with his suit, we also offer this opportunity to allow our master tailors and craftsman to personally match the items to the custom garments being constructed. Each such accessory is hand selected and personally requisitioned for the individual client keeping his order and personal preferences in mind. Should a Necktie, Cufflink or Belt or Scarf be ordered, it would help us in making the right choice for the order, if some indication of personal preference was provided in the special request section of the order placement process. (Back)

    7m ) I want half lined or fully lined pants, I want half lined or fully lined Jackets. I like removable collar stays in my shirts. Is this possible? All our jackets are fully lined though we can half line jackets if this is required. All our pants can be half lined to the knees in front or fully lined to the ankles if this is desired, for a small fee. All our shirts can have removable collar stays if ordered. These optionals and added features can be indicated in the special request section of the order placement process and ordered via the accessories section subsequently. (Back)

    7n ) I would like Monogrammes, I want working sleeve buttons, I want hand stitched/pick stitched Lapels. Is this possible? It is indeed possible to order monogrammes on your suits or shirts, working sleeve buttons on Jackets and coats, pick stitching or hand stitched lapels and pockets. These are what make a garment truly custom made and stand out from your usual off the rack products. There is a small fee for these optional added value features though. All these features and more, can be ordered via the accessories section of the order placement process. (Back)

    7o ) What is Hand Basted Full Canvas Front ? The handbasted canvas front is an extremely special feature where the canvas is attached to the front of the jacket by silk threads so that basically the top shell of the jacket actually floats on the canvas thus giving more fluidity and drape to the jacket.
    This is a very time consuming and extremely labour intensive suit production method and thus very expensive to undertake.
    This is the very traditional old days way of constructing the jacket or coat as opposed to the modern way of quicker construction by using high grade fusion and heat treatment.
    Please note that there is a small fee for this extra premium feature and a few extra days may be required in order completion, should this option have been selected during order placement.
    Please also note that this is a feature only the well trained eye can discern. Only those in the know or those who have only been wearing only the very high end Saville row suits, can tell if a suit has been made using hand basting. This is not a feature for the budget conscious nor a feature necessary for those not seeking an extra special product! (Back)

    7p ) What Monogramme styles are available for choosing? How do I indicate this? On Shirts, we do three basic styles of monogramming in any specified colour. They are . . .
    - The Block Print classic monogramming
    - The Script written monogramming
    - The Diamond Outline monogramming
    To indicate the colour and style of monogramming, please use the special requests section of the order placement process, after selection of style, fabric and colour of the item; using the appropriate fields provided for the purpose.
    You Must indicate, the Location, Style, Colour and Text of the monogrammes during order placement. There is a small fee for this extra value added service.
    On Shirts, monogrammes can be located on the following locations . . .
    - The top right of the pocket near the front of the shirt.
    - The top center of the pocket.
    - The very middle of the pocket.
    - Above the pocket, on the Chest.
    - Below the pocket on the abdomen.
    - On top of the sleeves near the shoulders.
    - On the Left cuff center front above the thumb.
    - On the left cuff above the watch face.
    - On the Right cuff center front above the thumb.
    - On the Right cuff above the watch face.
    The default location of monogrammes on shirts is the left cuff above the watch face and this is the location that will be used if the location of the monogrammes has not been specified.
    If the text of the monogrammes has not been specified during order placement, the initials of the first and last name of the wearer will be used.
    If the colour has not been specified, the default colour used is a contrast colour that contrasts and matches with the colour of the shirt.

    On suits, jackets and coats, we do Two basic styles of monogramming in any specified colour. They are. . .
    - The Block Print classic monogramming
    - The Script written monogramming
    The monogrammes on suits, jackets and coats can either be the initials of the wearer or the full name of the wearer
    To indicate the colour and style of monogramming, please use the special requests section of the order placement process, after selection of style, fabric and colour of the item; using the appropriate fields provided for the purpose.
    You Must indicate, the Location, Style, Colour and Text of the monogrammes during order placement. There is a small fee for this extra value added service.
    On suits, jackets and coats, monogrammes can be located on the following locations . . .
    - The inside left side above the inner pocket.
    - The inside right side above the inner pocket.
    - The inside left side below the inner pocket.
    - The inside right side below the inner pocket.
    - Below the inner pocket on the abdomen/inner lining of the jacket.
    - On the inner side of the collar just behind the neck.
    - On the inner side of the top of the back, just below the nape of the neck.
    The default location of monogrammes on suits, jackets and coats is the left inside above the inner left pocket and this is the location that will be used if the location of the monogrammes has not been specified.
    If the text of the monogrammes has not been specified during order placement, the full name of the wearer will be used.
    If the colour has not been specified, the default colour used is Gold that contrasts and matches with the colour of the suit, jacket or coat. (Back)


    Topic 8: Pricing, Costs, How Much?

    8a ) What is the price of Suits, Shirts, Pants, Coats custom made to measure? The Price of suits, pants and coats depends on the custom collection, catalogue and the category you intend to order from. Typically our two piece suits start from US$ 150 and shirts from US$ 25 only!
    To obtain a price for any garment, please visit one of our collections or catalogues as displayed in the main menu and select the custom piece of clothing you wish to have made to measure. The prices in accordance are displayed alongside each type of garment. The workmanship or construction of the custom clothing remains the same through out all the collections. You can also visit our Compare Prices page to review a full price list as compared to comparable garments elsewhere in the world and on the internet. You can also find great discounts in our Sales categories and in our Special Offers page. (Back)

    8b ) I want to order for My Wedding/Wedding party. How do I do it? Can I get a Discount? We are more than happy to serve you and your wedding party and will be delighted to offer a very special discounted price for the order. Please visit our Wedding Orders Page for more information and details. (Back)

    8c ) What discount is available on Bulk Orders and Whole Sale orders? We are glad to offer bulk/wholesale pricing for retailers who have a store or an outlet where clothing can be displayed and sold off the rack in standard sizes.
    We are able to supply small or large quantities of suits, shirts, pants and other men´s and women´s wear at Bulk Pricing thereby offering an opportunity to retailers to gain substantial margin of profit on their sales even if inventory is ordered in relatively small quantities.
    With the advent of the No Quota Required clause of the WTO from 1st January 2005, we believe that vast profits can be made available to retailers who are able to source low pricing even with smaller inventory investments.
    Note that all our bulk/wholesale production is done to Internationally Accepted Specifications of quality and workmanship. Our Bulk/Wholesale production is done to the highest level of quality as is found in standard off the rack clothing in the best of department stores and exclusive shops worldwide.
    Price Discounts are available on Bulk and Wholesale orders of clothing though the level of discount is on a case by case basis dependent on total quantities, styles, fabrics, colours, delivery deadlines and other such relevant factors.
    Please submit the Bulk/Wholesale Orders form for a competitive price quote for your bulk order. (Back)

    8d ) What discounts and special prices are available at MySuitShop? Please visit our Promotions page to review the current promotions and offers we have available at the moment.
    You might also want to take advantage of the deep discounts available for orders of multiple pieces of custom clothing at our Special Offers page. (Back)

    8e ) I have a large group of people that I would like to order for. Can I get a discount? We are more than happy to offer a substantial discount and very competitive prices for orders that are placed for a large group of people.
    This could be in instances when all the individuals at your workplace would like to place an order, or instances where a social group you belong to, such as a church choir, would like to place a collective order or even instances such as when a group of people wish to dress alike for an occassion such as in weddings.
    For us to be able to offer a price quote for your consideration, kindly Email us the following information -
    a) The total number of individuals you wish to place orders for.
    b) The total number of garments you wish to order.
    c) The fabric number (as shown in our Fabrics List) page that you wish to order from.
    d) The styles of each of the garments you wish to order.
    e) The colours that the garments are to be in.
    f) The delivery deadline you wish us to work with.
    g) The proposed date you wish to proceed with the orders.
    h) The proposed price target you would like to work with.
    i) Whether you wish us to make a consolidated shipment of the whole order or whether you wish each individual´s order to be shipped directly to the individual.
    Having this pertinent information will allow us to tailor an offer to your requirements and budget.
    You can also use our Wedding Orders Form to get great discounts for orders for your wedding party. Styles, fabrics, colours and a host of customizations can be used to personalize the wardrobe for your marriage entourage! (Back)

    8f ) I would like to order multiple items, I would like to place a bulk order. Can I have a Special Price ? We are glad to offer a very special discounted price for orders of multiple items or for bulk orders.
    Please visit our offers of Wardrobe Specials for substantial savings when ordering multiple custom items.
    In instances when you are not able to find a package suitable for your requirements or needs, may we request that the following order information be emailed to so that we can make a more effective price offer and manually add the order into your online profiles visible in the MyAccounts section of our website.
    Kindly Contact us with the following details

    1) the items you would like to order
    2) the style number of each of the items
    3) the fabric number of each of the items
    4) the colour of each of the items. (ideally you can email us for example.. 1 suit, fabric 101, colour black, style 1 and so on)
    5) any special requests for any of the items such as handstitched lapels and pockets on jackets, working sleeve buttons on jackets, contrast linings on jackets and vests, monogrammes on jackets, vests or shirts and any other very particular specifications you would like to see in any of the custom pieces being ordered.
    6) The measurements can be submitted by logging into the MyAccounts using your email address and using the links on the left menu within your accounts (Back)

    8g ) Is there a Minimum Order Requirement ? We do not have any minimum order requirements for any of the products at our website or at any of our Stores.
    Generally, we like to encourage first time clients to place a small order first, possibly with one of each item, for example one suit and one shirt, to verify that our quality and workmanship are upto their demands and expectations, before placing larger orders.
    We find small orders almost always lead to much larger orders once our clients find the value we offer in our quality and workmanship and proceed to replace complete wardrobes!
    However, for us to be able to keep our costs down and continue to be able to provide excellent custom clothing at unbeatable prices, we would appreciate any order being of at least USD 200 to cover our subsidizing the cost of shipping and delivery. We do not absolutely insist on a minimum order requirement but we do request consideration in helping us provide the best possible service at the best possible price.
    Please note that orders under US$200 will carry a small micro-shipment charge of US$15 to cover the volume/weight requirement parameters of the shippers. (Back)

    8h ) What is the price of a suit/shirt/pants/coat or a garment I wish to order? Prices depend on the custom collection, catalogue and the category you intend to order. To Obtain a price for any garment , please visit one of our collections or catalogues as displayed on the left menu and select the custom peice of clothing you wish to have made to measure. The prices in accordance are displayed alongside each type of garment. The workmanship or construction of the custom clothing remains the same through out all the collections. Our suits, for example, start at USD 150 for a single breasted two piece and shirts start at USD 33 for a cotton shirt from our classic collections. (Back)


    Topic 9: CMT Orders - Your Fabric, Our Creations

    9a ) Do you have higher end fabrics available apart from those displayed? May we confirm that we do have higher end fabrics available and displayed at our our sister site at www.mycustomtailor.com
    Please feel free to visit us at www.mycustomtailor.com for more variety and choice of materials. (Back)

    9b ) What are CMT orders ? How much do they cost ? CMT stands for CUT, MAKE, TRIM and is the industry term used for instances when you would like to ship cloth to us to have garments custom made to measure to your provided specifications.
    The costs and how to place CMT orders can be viewed at this link.
    Please contact us us for specific answers in regards to CMT orders you may wish to place with us.
    More information and instructions on sending fabric, fabric quantity needed etc can be found at this link.
    To check out the full chart of fabric quantity requirements, click on the instructions link on this page. (Back)

    9c ) Can I send the Cloth for my Custom Garments ? How ? Where ? We are glad to confirm though that we can custom make clothing, including suits, shirts and pants, the fabric for which you would like to send to us for the purpose. This is called CMT (Cut Make Trim) work.
    To place CMT orders, please use this form
    To check out the full chart of fabric quantity requirements, click on the instructions link on this page. To send the fabric to us after placing the CMT order at the above link, kindly follow the instructions outlined below..
    Please pack the materials in as small a package as possible and include your name, address, telephone number, order number and Customer ID within the package.
    The customer ID is the number you find in the subject field of any email received from us.
    Send it by registered/certified airmail. Please do not use a courier for this as their inbound services into Thailand leave a lot to be desired. Please put a low value on the package, under USD 5 to USD 15 for example.
    Please declare the item as old cloth of no commercial value for sampling purposes only.
    Please include a note in the package that outlines the order in as detail as possible. Remember to include any special requests for any of the items such as handstitched lapels and pockets on jackets, working sleeve buttons on jackets, contrast linings on jackets and vests, monogrammes on jackets, vests or shirts and any other very particular specifications you would like to see in any of the custom pieces being ordered.
    These options are at a small premium and will be added to your order totals once we know what optionals are required.
    Our Mailing address is ....
    Ravis Custom Tailors
    Klongtan P O Box 21
    Klongtan Post Office
    Bangkok 10116
    Thailand
    Tel: +66 81 987 8717
    Please contact us and let us know when the fabric has been sent to us so that we can keep an eye out for it.
    You would need to have the measurements submitted by setting up measurements profiles by logging into the MyAccounts feature at our website. Alternatively, you may want to include well fitting samples garments in the package for replication of measurements and/or styles from your sample garments. If we have made custom clothing for you in the past, measurements need to be submitted again as we have these on file.
    (Back)

    9d ) How much fabric is required for a Suit I would like made? For your reference for a person under 50 regular in size, under 6 feet in height, the fabric required for two and three piece suits is as follows..
    57-60-inch width of fabric... 5 yards
    Add .5 yards if fabric has large stripes and 1 yard if fabric has large checks or plaid patterns.
    Add .5 yard if size above 50 regular up to 54 regular and 1.5 yards if above 54 regular to 58 regular. Add 2 yards if size above 60 regular to 64 regular.
    For long sizes, add .5 yards to the quantity required for regular sizes. Hence 50 long will require 5.5 yards while 50 regular requires 5 yards in solid colour 60 inch wide fabric.
    Add .5 yards if size long and 1 yard if size extra long.
    For extra pants add 2 yards in solid, 2.25 yards in large stripe and 2.5 yards in large checks in 57-60 inch wide fabric for a 50 regular size.
    Above 58 regular, add a further .5 yards to the quantity required for regular sizes and above 64 regular, add 1 yard to quantity required for regular sizes.
    For a vest single or double breasted, for 50 regular and under in size, add 1 yard in solids, 1.25 yards in stripes and 1.5 yards in checks. If the vest has lapels, add an extra .5 yards.
    For sizes for vests above 50 and under 58, add an extra .75 yards and for sizes from 58 and above, add an additional 1 yard.
    45-inch width of fabric ... 6.5 yards
    Add 1.5 yards if fabric has large stripes and 2.5 yard if fabric has large checks or plaid patterns.
    Add 1.5 yard if size above 50 regular up to 54 regular and 2.5 yards if above 54 regular to 58 regular.
    Add 3 yards if size above 60 regular to 64 regular.
    For long sizes, add 1.5 yards to the quantity required for regular sizes. Hence 50 long will require 7.5 yards while 50 regular requires 6 yards in solid colour 60 inch wide fabric.
    Add 1.5 yards if size long and 2 yard if size extra long.
    For extra pants add 3 yards in solid, 3.5 yards in large stripe and 4 yards in large checks in 45 inch wide fabric for a 50 regular size. Above 58 regular, add a further .5 yards to the quantity required for regular sizes and above 64 regular, add 1 yard to quantity required for regular sizes.
    For a vest single or double breasted, for 50 regular and under in size, add 2 yard in solids, 2.25 yards in stripes and 2.5 yards in checks. If the vest has lapels, add an extra 1 yards.
    For sizes for vests above 50 and under 58, add an extra 1.25 yards and for sizes from 58 and above, add an additional 1.5 yards.
    For more details, Please contact us us for confirmation of fabric quantity required. It would help if we have your complete sizes and the exact styles you require for the garments, or check out the full chart of fabric quantity requirements, click on the instructions link on this page. (Back)

    9e ) How much fabric is required for a pair of Pants I would like made? For pants in fabric 60 inches wide, size under 42 regular, we need 2 yards.
    For sizes between 42 regular and 52 regular, we need 2.5 yards.
    For sizes between 54 regular and 62 regular, we need 3 yards.
    For sizes above 62 regular, we need 4 yards
    In 45 inch wide fabric, for size under 42 regular, we need 3 yards.
    For sizes between 42 regular and 52 regular, we need 3.5 yards.
    For sizes between 54 regular and 62 regular, we need 4 yards.
    For sizes above 62 regular, we need 5 yards.
    For more details, Please contact us us for confirmation of fabric quantity required. It would help if we have your complete sizes and the exact styles you require for the garments, or check out the full chart of fabric quantity requirements, click on the instructions link on this page. (Back)

    9f ) How much fabric is required for a Shirt I would like made? For Shirts, in 60 inch wide fabric, size 50 and below..we need 2.25 yards
    In 45 inch wide fabric, size 50 and below, we need 3.25 yards
    For sizes above 50 regular, add 1 yard and for sizes above 60 regular, add 1.5 yards
    Add 0.5 yards if there are large stripes or patterns such as checks in the fabric.
    For more details, Please contact us us for confirmation of fabric quantity required. It would help if we have your complete sizes and the exact styles you require for the garments, or check out the full chart of fabric quantity requirements, click on the instructions link on this page. (Back)

    9g ) How much fabric is required for a Vest I would like made? For Vests in fabric 60 inches wide, size under 42 regular, we need 1.5 yards.
    For sizes between 42 regular and 52 regular, we need 2 yards.
    For sizes between 54 regular and 62 regular, we need 2.5 yards.
    For sizes above 62 regular, we need 3 yards
    In 45 inch wide fabric, for size under 42 regular, we need 2 yards.
    For sizes between 42 regular and 52 regular, we need 3 yards.
    For sizes between 54 regular and 62 regular, we need 3.5 yards.
    For sizes above 62 regular, we need 4 yards
    For more details, Please contact us us for confirmation of fabric quantity required. It would help if we have your complete sizes and the exact styles you require for the garments, or check out the full chart of fabric quantity requirements, click on the instructions link on this page. (Back)


    Topic 10: The Ordering Process

    10a ) How do I see/view/send an EMAIL ORDER or ORDER BY EMAIL? To see or view an order that you have sent to us by email, simply log into your account after 24 hours and go to the current orders page. Here you will be able to view the order that has been manually input by us. You will be able to view the status, estimated dispatch date and other relevant information all in one place.
    To email us an order, simply follow the steps outlined below -
    Kindly email us the following details.
    1 - The items you would like to order.
    2 - The style number of each of the items.
    3 - The fabric number of each of the items.
    4 - The colour of each of the items. A perfect format for quick and easy manual order entry is
    1 suit, fabric 101, colour black, style 1
    1 suit, fabric 102, colour blue, style
    and so on...
    5 - Any special requests for any of the items such as handstitched lapels and pockets on jackets, working sleeve buttons on jackets, contrast linings on jackets and vests, monogrammes on jackets, vests or shirts and any other very particular specifications you would like to see in any of the custom pieces being ordered.
    6 - The measurements can be submitted by logging into your account using your email address and going to the Measurements Portfolio section.
    7 - When we have received the order information, our sales team will input the order to your account manually and an email notification will be sent to you to submit payment for the order. The order will thereafter go into production and periodic updates will be emailed to you to keep you abreast of the status of the order. (Back)

    10b ) What are the Prices for suits, shirts, pants? Prices depend on the custom collection, catalogue and the category you intend to order from. Click here to view a complete price list.The workmanship or construction of the custom clothing remains the same through out all the collections. (Back)

    10c ) How and where do I send samples to copy?

    To send the samples to us, kindly follow the instructions outlined below..

    Please pack the samples in as small a package as possible and include your name, address, telephone number and Customer ID within the package.

    The customer ID is the number you find in the subject field of any email received from us.

    Send it by registered/certified airmail. Please do not use a courier for this as their inbound services into Thailand leave a lot to be desired. Please put a low value on the package, under USD 5 to USD 15 for example.

    Please declare the item as old cloth of no commercial value for sampling purposes only.

    Please include a note in the package that outlines the order in as detail as possible. Remember to include any special requests for any of the items such as hand stitched lapels and pockets on jackets, working sleeve buttons on jackets, contrast linings on jackets and vests, monogrammes on jackets, vests or shirts and any other very particular specifications you would like to see in any of the custom pieces being ordered.

    These options are at a small premium and will be added to your order totals once we know what optional is required.

    Our Mailing address is....

    Ravis Custom Tailors
    Klongtan P O Box 21
    Klongtan Post Office
    Bangkok 10116
    Thailand
    Tel: +66 81 987 8717

    Please contact us and let us know when the sample has been sent to us so that we can keep an eye out for it.

    (Back)

    10d ) How do I send photos and digital images? We are glad to inform you that you can send photos and digital images through email. It will be incorporated in production. Kindly send us as JPEG format that ends in the extension .jpg and is of no larger than 50 kb in size each. If sending multiple images, please ensure that the images are zipped before transmission to make for easier uploads and downloads. Links to online images can also be used for the same purpose. (Back)

    10e ) How do I make changes to an order I have already placed? Please log into your account using the MyAccounts link on the left menu. Here you will see all your current orders. Use the link called - Make Changes to This Order - to submit any changes or updates that you wish to have us incorporate into the submitted order.
    Please note that for obvious reasons, all of the changes may not be incorporated into the order and this depends on the status that the order is in at that moment.
    Please also note that depending on the kind of changes required, the order totals may be revised upwards and additional funds charged to you. Any left over balance on the payment received is however non-refundable.
    Once the changes have been submitted and our customer service department reviewed them, you will received a confirmation via email indicating whether the changes have been incorporated or not. The order totals will however be revised as soon as the changes have been accepted. (Back)

    10f ) What is the Buy a Gift feature? This feature allows you to place gift orders for others as well as be able to purchase certificates to be redeemed for custom clothing by the receiver upon presenting to the MySuitShop.com web site. This feature allows you to order custom garments of your choice or select the style that you like and let the receiver submit his/her measurements or even select the item only and let the receiver choose the style, fabric and colour he/she would like custom made-to-measure. If selecting a fixed value gift, a link to our home page will be emailed to the receiver along with your message. You would need to select the option of sending the home page link on the recipients information submission page. If a particular item is being given, you would need to go to the appropriate category in the appropriate catalogue and can select style as well if you so wish. After having made your choices, please select the "buy a gift" feature from the menu on your left. You will be taken to the page where the recipients information needs to be submitted and a link to the page you came from after having selected the item will be emailed to the recipient. You would need to select the option to email a link from the page you came from at this form. If you would like to have the gift delivered to yourself and personally give it to the recipient, please DO NOT use the "buy a gift" feature, but simply add the recipients measurements into the MY ACCOUNT feature first. After the measurements have been added to your account and this profile given a name, you would then be able to order the custom made-to-measure gift to be delivered directly to yourself, by simply placing the item in your shopping cart. This feature also helps if you would like to add profiles of your friends or family members into your account so that combined orders can be placed at the same time.
    It is worth noting the following policies in relation to this feature..
    A certificate or swatch payment redemption coupon if lost, would be considered lost and not recoverable. It is the receivers responsibility to retain and save the coupon or certificate for subsequent use at our site.
    Any certificate or redemption coupon cannot be exchanged for cash.
    A certificate or redemption coupon cannot be utilized or redeemed with an order already placed or with an existing order being worked on at that moment. Redemptions can only be made on the next order or subsequent orders and not on any current orders.
    No request to recover a lost coupon or gift certificate shall be entertained. (Back)

    10g ) What is the Allow us to make a Suggestion feature? This is a custom feature that allows you to ask for suggestions from Your Suit Tailor customized to your very individual and particular needs and wishes. Our Master Tailors will ask a few basic questions in the included form which when submitted, will be followed within 24 hours by a response from our master tailors customized to your wardrobe requirements. Our tailors would be able to suggest the most ideal fabric for your needs, the perfect style for your physique and colours as well as the ideal patterns you should be having in your wardrobe. This is true customization in every sense of the word since our tailors will be working closely with you through this feature to ensure your complete sartorial satisfaction in custom clothing. (Back)

    10h ) What are Off-Site Purchases? These are purchases made using our promotions, emailed offers, products bought on our auctions etc. In essence, these are all purchases not made directly from our website. (Back)

    10i ) What are Package Offers and How do I order a Wardrobe Special? Our Wardrobe specials are designed to help recreate complete or partial replacements in your existing wardrobe and at the same time, include a volume discount on the order.
    You would need to visit the WARDROBE SPECIALS page and select the Clothing Package you like best.
    Click on the Special that suits you best and on the subsequent page, you would be asked to add the details of each item in the Specials, into the available fields.
    To add the details of styles, fabrics and colours to each of the fields for a particular piece in the Special, please click on the button provided to view the selections available for that item.
    Click on the choice you like best to add it to the field.
    Hence, for example, if you have selected say a suit and three shirts, click on the package and you would arrive at a page with fields to include the fabric, style and colour information for the suit and the shirts. Click on the buttons provided to make the choice of styles and a new window will appear with the style choices available. Select the choice you like best and click on the image of that style. The Window will close and the style number will get added to the appropriate field.
    The same system would need to be used for selecting colours and fabrics and Special Requests.
    Clicking on Submit will add the items to your shopping cart.
    Accessories such as Custom monogramming, contrast lining, buttons,hand stitched lapels, actuating sleeve buttons etc would need to be selected separately by clicking on the shopping cart icon on the top right and choosing the accessories link next to each item in the package to add the available accessories. (Back)

    10j ) How do I add custom choices such as monogrammes or buttons or lining etc to pieces selected in the Package Offers? Accessories such as Custom monogramming, contrast lining, buttons, hand stitched lapels, actuating sleeve buttons etc would need to be selected separately by clicking on the shopping cart icon on the top right and choosing the accessories link next to each item in the package to add the available accessories. (Back)

    10k ) What do I do? How do I order? Ordering at www.MySuitShop.com was never easier than this.
    We provide extensive facilities to make your ordering of custom made clothing as easy as possible and at the same time ensure as much customization as possible in your wardrobe.
    First, you would need to visit one of our catalogues or if you already know the style you like, you can use our search feature linked from the left menu of our home page to find styles that you indicated in the various pages of our website.
    After selecting from one of the catalogues, you would need to select the type of garment or outfit you desire.
    Upon having done this, you would be shown the different styles we custom tailor for that particular outfit.
    Here you would need to choose a style.
    You would then be shown the different fabrics available for that style and the colours that that fabric comes in.
    Choose a colour from our pallette and the fabric selected in the selected colour, will appear in the large box above the style image.
    To confirm the item and order it, add to the shopping cart.
    You would then be asked if this particular peice is for yourself or for a different profile that you may have added to your account.
    This is because you can also be ordering for a friend or a member of your family at the same time as yourself.
    To be able to order for someone else you would need to add a measurement profile using our MyAccount feature.
    If this is your first order, and it is for yourself, we will be needing your measurements at a later stage of the ordering process.
    You would, after having chosen who the selected peice is for, be taken to the special request/specific instructions page.
    In this page, specific details regarding the chosen custom garment would need to be indicated.
    Here you can customize sleeve cuffs for example, or collars, pleats, monogrammes etc and also be able to indicate any specific instructions you might have for this custom clothing.
    You would then be asked if you would like any of the accessories we have on offer to go with your custom peice.
    Depending on your selection of custom garment, we may customize suggestions for complementing peices for further orders should it be of interest.
    After having completed your selections, you would proceed to the check out page.
    Your order totals will be visible at all times at the top right hand side of every page next to the shopping cart.
    You would be asked to select priority processing if needed.
    You would then be asked for your billing and shipping addresses for safe and fast delivery by international couriers.
    After going through the payment submission process, you will be prompted to submit your measurements if we do not already have your measurements on file.
    Thats It! Your fully customized, made to measure garment(s) will be completed in a week to ten working days and delivered right to your doorstep! (Back)

    10l ) Can I make changes to styles that are displayed in the various collections? How? Can I make changes to styles that are displayed in the various collections? How? (Back)

    10m ) I am unable to submit an order Online/ The site is not taking my Order ! What should I do? We are sorry if you are having trouble placing your order via our website.
    It may be perhaps that cookies are disabled on your computer or perhaps you are a part of a local network that does not allow for certain types of pages to show on your computer.
    It is also possible that a script is corrupted and this is preventing you from placing your custom order.
    May we request that the following order information be emailed to us along with the card information to process payment so that we can manually add the order into your online profiles visible in the MyAccounts section of our website.
    If you are also unable to submit your measurements, please email us for a copy of our Measurements Forms that can then be filled in and faxed or emailed back to us.
    For a manual order placement, Kindly email us the following details�

    1) The items you would like to order
    2) The style number of each of the items
    3) The fabric number of each of the items
    4) The colour of each of the items.
    5) Any special requests for any of the items such as handstitched lapels and pockets on jackets, working sleeve buttons on jackets, contrast linings on jackets and vests, monogrammes on jackets, vests or shirts and any other very particular specifications you would like to see in any of the custom pieces being ordered.
    6) The measurements can be submitted by logging into the MyAccounts using your email address and using the links on the left menu within your accounts.
    If this is not accessible, kindly fax us a copy of the form which can be printed out, filled in and faxed to us. Our fax number is (66) 2 650 0956 where you would need to dial the international access code (it is 011 in the USA ) and then the rest of the number.If faxing from the USA, you can fax to our local number in the USA at (1) 703 997 5593 and from UK please fax to (44) 2079 003 541 Remember to include your name and email address and if you know your customer ID, with the faxed documents.
    7) Kindly email us the following card information so that we can process payment on the order. We need..
    a) the card number
    b) the name on the card
    c) the expiry date
    d) shipping address
    e) billing address
    f) CVV number is a three digit number in reverse italics at the back of the card on the same strip as the cardholders signature following the card number itself repeated on the same strip. It�s a feature instigated by Visa and MasterCard for online payments.
    Having all the pertinent information as detailed above, will allow us to manually enter your order into your online profiles and process it accordingly. (Back)


    Topic 11: Resellers

    11a ) I have a large group of people that I would like to order for. Can I get a discount? We are more than happy to offer a substantial discount and very competitive prices for orders that are placed for a large group of people.
    This could be in instances when all the individuals at your workplace would like to place an order, or instances where a social group you belong to, such as a church choir, would like to place a collective order or even instances such as when a group of people wish to dress alike for an occassion such as in weddings.
    For us to be able to offer a price quote for your consideration, kindly Email us the following information -
    a) The total number of individuals you wish to place orders for.
    b) The total number of garments you wish to order.
    c) The fabric number (as shown in our Fabrics List) page that you wish to order from.
    d) The styles of each of the garments you wish to order.
    e) The colours that the garments are to be in.
    f) The delivery deadline you wish us to work with.
    g) The proposed date you wish to proceed with the orders.
    h) The proposed price target you would like to work with. i) Whether you wish us to make a consolidated shipment of the whole order or whether you wish each individual´s order to be shipped directly to the individual.
    Having this pertinent information will allow us to tailor an offer to your requirements and budget.
    You can also use our Wedding Orders Form to get great discounts for orders for your wedding party. Styles, fabrics, colours and a host of customizations can be used to personalize the wardrobe for your entourage! (Back)

    11b ) What are the Reseller and Franchise Opportunities offered by MySuitShop? For information about purchasing a franchise in the MySuitShop.com website, please fill out our enquiry form and a representative of MySuitShop.com will contact you. (Back)

    11c ) Who are the Business Associates of MySuitShop? Over the years, a tailoring business develops a reputation in the community in which it operates, both with its clientele and with other local businesses. MySuitShop has been able to maintain a respected reputation for quick, efficient and reliable service coupled with high quality products. We have built a reputation for excellence with social responsibility over the years and are members of the Lions Club of Bangkok, Silom; Sewing Designers Association of America, Bartercard Trade Network and the Indo-Thai Chamber of Commerce. As business associates we proudly count on companies like DHL, FedEx, UPS, TNT, Kbank, Siam Commercial Bank and cloth merchants such as Dormieul, Holland and Sherry, Zegna and others. (Back)

    11d ) What is the criteria I would need to avail of your promotion items for webmasters? In order to avail of our promotion in regards to placing banners and links at your website, you can choose our 6 month promotion to avail of a free shirt or a 1 year promotion to avail of our free suit. To be able to do this, we would need the following information: your website url the number of hits per month at your website (preferably backed by a third party statistics report) the number of unique visitors per month the target market of the website the proposed locations of the banners and links you would like to place for the promotion. Your proposed method of marketing your website. Your current online marketing methods used to draw visitors to your website. A three month web report of statistics if available (this will help greatly in quicker approval) (Back)


    Topic 12: Order Status , Shipping, Turnaround

    12a ) What is difference between Priority processing and Rush Processing? In the priority processing, your order will be given priority for the batch of orders received in that particular week. In Rush processing the order will be forwarded to production immediately overtaking the weekly orders and backlog to ensure that the order is shipped within the dispatch date provided to us. (Back)

    12b ) I want to change my Shipping address. How? Please log into your account using the MyAccounts link on the left menu. Here you will see all your current orders. Use the link called - Make Changes to This Order - to submit any changes to the order itself or to the shipping address for that order.
    Please note that multiple orders cannot be shipped to different addresses. All orders must be shipped to the same address.
    The Billing address will be considered the default address in case of multiple addresses having been supplied.
    Post Box addresses and Military addresses cannot be used for shipments. Street addresses must be provided.
    Remember to indicate whether any address change is for the current orders only or for all future orders as well.
    Please note that for obvious reasons, all of the changes may not be incorporated into the order and this depends on the status that the order is in at that moment.
    If a shipping address change has been accepted and incorporated into your order, an emailed confirmation will be sent to you. (Back)

    12c ) How long after an order is shipped do I receive it? Can I choose who to ship with? All our shipments are by International couriers for safe and fast door to door delivery. We do not use International airmail or surface mail for our order deliveries.
    Typically, one would expect to receive the package in 3 to 5 business days from the day the order has been shipped.
    We do allow you to choose who you prefer as your shipper of choice. However, your preference is taken as one of the factors in deciding how the order is to be delivered to you. Other factors that come into play are speed of deliveries to your location, costs of deliveries to your specific area, the effeciency of order dispatch at the time the shipper is chosen for delivery among others. The ultimate carrier is selected based on time scales, delivery schedules, cost analysis and other incidental issues that may be pertinent to your location of delivery.
    Please note that should no preferred carrier be selected during order placement, rest assured that we will select the most ideal carrier for your delivery.
    Should multiple orders having been placed, different shippers selected with each order, we will automatically select the most ideal courier for the purpose of making a single consolidated shipment of all your orders.
    Delivery: You may be asked to sign a release upon delivery of the Custom Garment, acknowledging that you have received the Custom Garment. Changes to the Custom Garment after that date are considered alterations and may be charged accordingly depending on the adjustment required. Once the Custom Garment leaves our facility, we are not responsible for any further additions, changes, or alterations to the Custom Garment, whether they are made accidentally or intentionally by you or by other parties. (Back)

    12d ) What is the estimated dispatch date? The estimated dispatch date is displayed in the MyAccounts section where your order is listed. This is the date we believe your order will be shipped depending on the current volumes of work we have on hand. However, as noted, this is but an estimated date and not an absolute date. On most instances, we are able to ship orders much before the estimated dispatch date displayed, however there can be instances when the order dispatch is delayed due to delays in order completion. Such delays can be due to fabric availability issues, delays in payment processing for the order, fabric delivery delay from our suppliers or as is the case in most instances, due to extremely specific, complicated or detailed features of the order or parts of the order. Delay can be expected if there are features in the garment that go beyond the usual details in our custom garments or if there are styling features that need additional work to incorporate. Delays can also occur if incomplete or incomprehensive information has been received in regards to an order or if there has been delays in responses received from you if we have asked for any clarifications or explanations in regards to the order. We do try our best and succeed in 99% of the time to ship orders within the estimated dispatch date specified for your order. Should an order be needed before the estimated dispatch date, please feel free to contact us with the order number(s) and the required delivery date of the order so that we can upgrade your order to priority processing for a small fee as noted in the Priority Processing information in the FAQ sections of our site. Please note that delay of maximum of a week counted from the estimated dispatch date may be experienced during the month of April and December due to the annual Thai New Year and Christmas Holidays respectively. (Back)

    12e ) To what countries are orders not shipped? We do not ship orders to most African countries and some Eastern European and Asian countries without sufficient identity verification documentation. This is to safegaurd against fraudulent order placements and to protect our clients and ourselves from unnecessary inconveniences. Once an order is received and deemed by our fraud prevention mechanism to require verification documents, we will email asking for documentation as necessary to proceed with the order. (Back)

    12f ) How do I update my addresses or details prior to my next order or while my current order is being constructed and worked on? If you wish to change your delivery address or any other personal information prior to placing your next order, please log into the MyAccounts Section and make all your changes thereof.
    If you wish to make a change while your order is being constructed and being worked on, please update your shipping address in the MyAccounts section and send an email with the address that the order should be shipped to and the dates within which the order should be delivered.
    If you feel you would probably be at a different address in the few days after the order is in the completing stages or when your order is expected to be delivered, kindly email the new address to us at your earliest convenience.
    Please include the new address and telephone contact numbers and also indicate your customer ID in the subject field of your email.
    Notification by phone to (66) 81 987 8717 will also help ensure that your address is correctly updated with our logistics department in a timely manner to ensure the new address being used for your shipment. (Back)

    12g ) What are the Conditions, Customs Duties or Taxes that I must be aware of ? All orders placed with us is subject to third party contracts for delivery. such Third parties are reputable transport providers such as FedEx, DHL, TNT and UPS.
    All purchases made at this site is pursuant to a shipping contract. By purchasing from this website, it is understood that You also agree to allow us to choose the transportation mode and transport carrier for the transportation of your purchases and goods or items being sent to you, at our discretion. While we will try our best to arrange the most ideal carrier of goods for delivery of your order, You can nevertheless, specify the carrier of your choice and who you wish us to forward the orders to, for shipment, by using the appropriate fields in the special requests section of the order placement process to type in your instructions. It is though not an absolute requirement that your instructions are followed if we find your carrier of choice not to be the best option of delivery in your particular instance.
    The cost of shipping of an order is included in the total price of the order but should there be any import duties in the port of delivery, this is the responsibility of the receiver. Such duties can range from 5% to 20% country to country but would suggest however that this be confirmed with the appropriate authorities in your area.
    We however do try to minimize this as much as possible by declaring the package worth a replacement value. Generally this would not incur any customs duties. (Back)

    12h ) Where and How do I send samples for replication or reproduction? Where, How do I send cloth for CMT work? To send the sample to us, kindly follow the instructions outlined below..
    a) Please pack the item in as small a package as possible
    b)Send it by registered/certified airmail. Please do not use a courier for this as their inbound services into Thailand leave a lot to be desired.
    If using a courier, please be aware that there may be import duties on our side that would need to be cleared and our recommendation would be to declare the package as under USD 10 to minimize the chances for this happening.
    c)Please declare the item as old clothing of no commercial value for sampling purposes only
    d)Please include a note in the package that outlines the order in as detail as possible.
    e) our mailing address is ...
    Ravis Custom Tailors
    Klongtan P O Box 21
    Klongtan Post Office
    Bangkok 10116
    Thailand
    Tel: +66 81 987 8717
    f) please email us and let us know when the sample has been sent to us so that we can keep an eye out for it.
    More information and instructions on sending fabric, fabric quantity needed etc can be found at this link.
    To place CMT orders, please use this form (Back)

    12i ) Do you ship to / deliver to UK ? USA ? Australia ? What countries do you ship to ? How long does it take to arrive ? We Ship and Deliver to any part of the world, including UK, USA, Australia and any other country on the Globe. All our shipments are via international couriers for safe and fast door to door delivery. It takes ten to twelve working days to complete an order and four to five days for delivery by courier. Priority processing can reduce the delivery time by another day or two if the order is required faster than the standard time period taken. Orders, once shipped, can be tracked via our online tracker within the MyAccounts section of our Website. (Back)

    12j ) I submitted my Order sometime ago, why is it still Pending? We apologize for any slight delays in order processing since all orders need to be manually screened before being processed. This is to protect your the card holder and us the merchants from unscrupulous activity on the internet. Sometimes due to an extraordinary number of orders, the delay because of the queue can be a bit long. However, rest assured that such delay in processing DOES NOT affect the ultimate turnaround times. Please standby for further communications and updates as soon as your order has been processed. (Back)

    12k ) Where is My Order? Your Order can be viewed from the MyAccounts section of the site. A link to this area has been provided on the left menu for your convenience. You can log in using your email address and you can view your order either in the Current orders page or in the Order History page of the MyAccounts section. The Status of your order, delivery dates and all other pertinent information can be accessed directly from the MyAccounts section. Once shipped, you can track your orders from here and also update any information or size profiles as necessary from MyAccounts. (Back)

    12l ) What is the Turnaround Time at MySuitShop.com? It takes around 7 to 10 working days to complete an order provided all the information required has been provided and four to six working days for transit. Our Logistics are managed by International couriers for express worldwide safe and fast door to door delivery. The order can be tracked online via the MyAccounts section of our website after the package has been shipped.
    For Resellers, depending on availability, swatch sets if ordered, may take longer since if new sets are being prepared, the labour intensive project might take longer than the week to ten days standard turnaround time to complete. Exact schedules for swatch sets to resellers can only be confirmed on a case by case basis.
    If fabric swatches or our Digital Catalogue are ordered, the swatches or catalogue are prepared in around three working days and shipped according to the indicated preference when submitting the swatch/catalogue requisition request.
    If swatches or the catalogue are shipped by courier, delivery is in three to four working days. If however, the swatches or catalogue are ordered to be shipped by airmail, it can take four to six weeks for delivery. Regretfully no tracking facility is available to track swatch request orders that are airmailed. Couriered swatches or catalogues can be traced via the MyAccounts section as one would track custom clothing orders.
    We however to send out constant updates to the progress of the orders and as soon as orders are processed, an expected dispatch date is indicated via email.
    To track packages please use the tracking facility provided in the MyAccounts section in the current order details page.
    In regards to the Estimated Dispatch Date, the estimated dispatch date is displayed in the MyAccounts section where your order is listed. This is the date we believe your order will be shipped depending on the current volumes of work we have on hand. However, as noted, this is but an estimated date and not an absolute date. On most instances, we are able to ship orders much before the estimated dispatch date displayed, however there can be instances when the order dispatch is delayed due to delays in order completion. Such delays can be due to fabric availability issues, delays in payment processing for the order, fabric delivery delay from our suppliers or as is the case in most instances, due to extremely specific, complicated or detailed features of the order or parts of the order. Delay can be expected if there are features in the garment that go beyond the usual details in our custom garments or if there are styling features that need additional work to incorporate. Delays can also occur if incomplete or incomprehensive information has been received in regards to an order or if there has been delays in responses received from you if we have asked for any clarifications or explanations in regards to the order. We do try our best and succeed in 99% of the time to ship orders within the estimated dispatch date specified for your order. Should an order be needed before the estimated dispatch date, please feel free to Contact us with the order number(s) and the required delivery date of the order so that we can upgrade your order to priority processing for a small fee as noted in the Priority Processing information in the FAQ sections of our site. Please note that delay of maximum of a week counted from the estimated dispatch date may be experienced during the month of April due to the annual Thai New Year Holidays. (Back)

    12m ) How do I track my order online? You can do this by logging into your account using your email address and clicking on the "track this package" link in the current orders page. Please bear in mind that you would only be able to track your order after it has been dispatched by us. The Status of your order however can be tracked at your account and viewing the status of the order thereof. (Back)

    12n ) What are the Shipping and Handling Charges? Shipping and Handling charges are a flat 20% of your total order. Hence for example, a two peice suit from our classic collections at USD 150 is only USD 30 in shipping and handling costs and a shirt at USD 33 is only USD 6.6 shipping and handling. Our logistics contractors are the international couriers such as Fedex, DHL, UPS etc. Delivery is door to door. In instances where orders have been placed using off-site purchase modes like our auction promotions, emailed promotions or through other similar promotional means, shipping and handling costs are also 20% of the total order calculated on regular prices according to the appropriate categories unless otherwise indicated. Please keep in mind that a two peice suit weighs about 1.5-2.5 kgs and a cotton shirt is at least .5 kgs and each pair of pants weighs about .5-1 kg..
    We may from time to time, use other couriers such as UPS, DHL, FedEx and others. The discretion of which courier to use for which shipment dispatch rests entirely on us as we try to use the most efficient method of delivery we deem appropriate at any instance and for any order.
    Please note that orders under US$200 do carry a small micro-shipment charge of US $15 to cover the additional cost incurred due to volume/weight parameters of the shippers. (Back)

    12o ) What is Priority Processing? This extra option allows our customers to have their order executed in the quickest time possible while maintaining our professional standards. It includes a 2-3 day delivery period by International couriers with special priority delivery instructions. Current rates for the priority processing option are 10% of total order. (Back)

    12p ) Why is my order still pending? This is because either the payment has not been processed on your order or we are still awaiting additional information before proceeding. (Back)

    12q ) What is Rush processing and the conditions you must aware of before selecting this option? In Rush processing the order will be forwarded to production overtaking the weekly orders and backlog to make sure that the date provided for the dispatch is followed. However, there can be instances when the order dispatch is delayed due to delays in order completion. Such delays can be due to fabric availability issues, delays in payment processing for the order, fabric delivery delay from our suppliers or as is the case in most instances, due to extremely specific, complicated or detailed features of the order or parts of the order. Delay can be expected if there are features in the garment that go beyond the usual details in our custom garments or if there are styling features that need additional work to incorporate. Delays can also occur if incomplete or incomprehensive information has been received in regards to an order or if there has been delays in responses received from you if we have asked for any clarifications or explanations in regards to the order.
    In these circumstances the order might get delayed for few days and the rush charges will NOT refunded. (Back)

    12r ) What is the turnaround of Ready to wear items? Items in Ready to Wear are in-stock items and the turnaround is normally within 24 to 48 hours. However, for fast moving colors and styles we may have to source from our suppliers if not immediately available and in this case, it may take longer. In the situations where there is a custom order under production, items from the ready to wear will be shipped with the order we are working on. (Back)


    Topic 13: MyAccount Section

    13a ) I am unable to log into MyAccounts. What should I do? You may be unable to log into your account perhaps because you have not set up password protection to your accounts at our website.You would need to set up a password if this has not already been done. Use the link to MyAccounts to go to the accounts page and set up a password first. This is a new feature we have recently instigated to protect your personal details and records. Once you have entered your password, you would be able to access your files using your email address and password in conjunction in future.
    Another possible reason might be because you either have pop ups disabled on your computer, or you are using a firewall or some other software that prevents pop ups.If this is the case, please use the above link to directly access your account or kindly disable pop up blocking to access your account from our home page. (Back)

    13b ) What is the MyAccounts feature? This is a unique feature Customized for all our clients at MySuitShop.com. It is a one stop area where you can view the status of your current and your past orders, track all your orders online and be able to set up different measurements profiles to use when placing orders for custom made clothing for members of your family and friends. Here you would be able to view all your measurments on file of the completed orders as well as be able to custom update these measurements. Profiles and measurements can be added to your account even before you ever place your first order. More facilities are being added to this feature on a constant basis to ensure your interaction with Your Suit Tailor is as positive as possible. (Back)

    13c ) How do I check the status of my orders at MySuitShop.com? Please use your email address and our MyAccounts feature to check on the status of all your orders. (Back)

    13d ) How do I track the status of my order online? You can do this by logging into your account using your email address and viewing the status of the order thereof in your current orders page. (Back)

    13e ) What is Order "Pending" in my accounts? This means that your order has been selected for a manual screening and payment processing. As soon as the order has been screened and processed, this status will change when payment has been processed. You will be receiving a digital receipt by email indicating that payment has been processed as well as you will receive an email confirming the status change of your order. (Back)

    13f ) What is Order "Processing" in my accounts? Order Processing means we are in the stage of sourcing the fabrics, checking if all the information provided is complete and going through all the other details to ensure that your custom order is as per the specifications provided. This is the stage where you may receive an email asking for updates or confirmations in regards to the order. (Back)

    13g ) I dont see my order in MyAccounts. Where did it go? Do you still have it? There are two reasons why you may not see your order in your Accounts.
    It is possible that the order has been moved to the order history page. Please use the links within your accounts section to access the order history pages to review your order.
    It could also be that you are using a different email address to access your account than the email address you originally used to place your. YIn this case, please log out and then log back in using the original email address and password.
    Remember to add your new email address into your account after you access it with your original email address, so that in future, you do not need to remember which email address was used and you can access your account using either of the email addresses.
    Should you still have trouble accessing your account, please use the Trouble Shoot to let us know. We will be glad to help. (Back)

    13h ) Why does it ask for a password in MyAccounts? I do not have/have forgotten the password. What should I do? The password feature protects your account from unauthorized access and we strongly recommend that your account be password protected.
    If you have forgotten your password, please type in your email address and use the links provided therein to have the password sent to your primary email address as originally registered with us.
    If you have never set up a password, simply go to your account, type in your email address and when asked for a password, type in a password that you wish to use. If no passwords have been set up to date, the new password you type in will automatically become the password associated with your account.
    If you remember your password but the system still keeps on asking for it, it may be because you have cookies disabled on your computer. When you enter a password, a session cookie is used to store that information so that the site knows who it is that is trying to access it and whether access should be allowed or not. If no cookie gets stored, the page will keep asking for your password again and again. The session cookie however gets deleted and removed as soon as you close your browser thus privacy not becoming an issue. Please reset your browser to allow cookies or if you are running a firewall, allow it to ´trust´ our site and then log back into the MyAccounts section at our website at this link.
    If you are still having trouble, please use the Trouble Shoot page provided for the purpose. (Back)

    13i ) How do I set up an Account ? To open an account, all you need to do is log into the MyAccounts feature using your email address and setting up your billing, Shipping and email addresses and contact details along with some personal information. For your information, you are already been assigned a customer ID as soon as you type in your email address. This ID should be used with all communications with us to ensure efficiency of our response to your communique. (Back)

    13j ) What is the status - QC? QC is stands for Inspecting and Quality Checking.
    It is a process immediately prior to the shipment of an order is dispatched. Once your order has undergone all the stages of production, we do a final check on the fabric, style, measurements and the other specifications ordered so that we can ensure that the order has been made exactly per your requirements.
    We consider the design of custom clothing an art and don´t take details lightly. That is why the quality of every garment reflects a passionate attention to detail.
    From perfectly matched patterns, to well proportioned and fitted linings, to the finest trimmings available, no detail is over looked.
    Upon completion, each garment is carefully inspected by our expert staff to ensure total customer Delight! (Back)

    13k ) What is order "sourcing" in My Accounts? Sourcing is when we are waiting for the fabric to be delivered to us from our suppliers.
    Sometimes due to seasonal fluctuations or if a fabric is not currently in stock in our inventory, the status of sourcing can be a few days though as soon as the status changes, we do notify by email as to the updated status of the order (Back)

    13l ) What is Order "Executing" in my accounts? Order Executing means that the order has now reached the stage whereby it is being cut and prepared to measurements provided so that they can ultimately be correctly put together for final completion. (Back)

    13m ) What is Order "Awaiting Info" in my accounts? This means that we have made a request for an update or confirmation or have asked for additional information which has as of the moment not been provided for us to complete the order. Please bear in mind that the order cannot be cancelled at this stage. (Back)

    13n ) What is Order "Completing" in my accounts? Order Completing means that the order has reached the stage where all the relevant pieces are being put together, linings being added, buttons being sewed etc in preparation of order completion for delivery. (Back)

    13o ) What is Order "Shipped" in my accounts? This means that the order has now been dispatched from our workshops and has reached our logistics suppliers for ultimate shipment to the destination country. On tracking the package at this stage, should the package not be viewable online using the provided link, please wait for a few hours for the link to be updated for tracking the package in real time online. (Back)


    Topic 14: Measurements, Sizes, How to? When ? What ?

    14a ) What sizes are Big and Tall for Men? What sizes constitue Large sizes for Women? For Men - Height 5 ft 11 inch and above or Chest 46 and above is Big and Tall.
    For women – Height 5 ft 10 inch and above of size 12 and above is Large sizes.
    Should an order be placed in regular sizing categories and it is found that the sizing is actually big and tall or large sizes, the price differential will automatically be added to the order totals upon processing of the order. (Back)

    14b ) What does NOA mean? NOA means NO Allowance or Finished Sizes. Essentially, when measurements are submitted, they are deemed to have been taken directly from the body (unless otherwise specified) and so need additional allowances from 0.5 inches to 6 inches, for comfort of movement. Such allowances for comfort depend on the overall size of the wearer and the style of the garment chosen as well as the type of garment ordered.
    Therefore when the acronym NOA is used, it is used to denote that a particular number is the Finished Measurement of the relevant dimension/area of the garment. A 42 NOA for the waist of the pants, means that the actual waist of the pants has been finished at 42 inches, and so on.
    When you see an NOA size in your measurements portfolio, this indicates that the finished size of the relevant dimension is the indicated number. If you wish to denote that a certain part of the garment should be finished at XYZ inches, simply add the term NOA at the end of that number.
    Alternatively you can use the lower portion of the measurements forms to indicate which of the measurements have been taken from a garment (and not from the body) so that the finished garment we construct also has the same finished size as the garment you had measured from when putting in the measurements in the form.
    Alternatively, if all the measurements you wish to submit are taken from a garment that fits you well, simply use the Send Sizes to Copy forms linked from the Measurements Portfolio in your account. (Back)

    14c ) Can I send in sizes that I want copied from a garment that fits me well? We can definetely replicate or copy sizes taken from a garment that fits you well.
    Please log into the MyAccounts section and use the "Send Sizes to Copy" link on the left of the page to submit the finished sizes taken from the garment that fits you well.
    Detailed instructions on what measurements are to be taken and how to take them are given at this page for your convenience. (Back)

    14d ) When I submit sizes, it shows an - Out Of Range - Error. It is indeed not a problem if our programme caught some discrepancies in your measurements submission, especially because that is exactly what the programme is designed to do and indeed does very well!
    You in fact, do not need to do anything when, after repeatedly rechecking the sizes, you do not seem to find any anomalies that deserve an - Out of Range - warning.
    A descrepancy which the programme catches, in fact alerts us to it so that we can manually screen the sizes prior to completing the order.
    Should we find any anomalies, we are certain to get back to you for clarifications.
    Our patented programme is but just the first step in the screening processes we use for ensuring a perfectly custom made garment made to your specifications.
    We will be reviewing your measurements when working on your order and should we find serious discrepancies, we will definitely be contacting you for clarifications and reconfirmations.
    Rest assured that apparently wrong or glaringly incorrect measurements will never be used for your custom garments.
    We also have cross referencing sizes that we ask for and take these into account when executing your orders.
    (Back)

    14e ) I am afraid to take sizes. Can I send measurements off a garment I am happy with? We are happy to receive measurements from a finished shirt, Suit or Pants per the list below.
    Please DO NOT submit these measurements by setting up a measurements profile in your accounts section, as it will then be assumed to be off the body sizes resulting in the finished sizes being different due to allowances for comfort that we need to add.
    The sizes in this list should be emailed to us or this list can be printed out and faxed to us at (66) 2 650 0956 or (if faxing from USA), they can be faxed to our USA number at (1) 703 997 5593 and from UK please fax to (44) 2079 003 541.

    The sizes used for replicating from your own clothing that you are comfortable or happy with the fit of, are as follows

    A - For Shirts
    1) The length of the shirt in front taken from the side of the collar at the fold down to the edge of the shirt.
    2) The length of the shirt at the back taken from the bottom of the collar seam at the center of the back to the edge of the shirt.
    3a) Chest circumference at the point where the arm hole joins the torso taken across the front and doubled for full circumference.
    3b)Take the measurement across the front of the chest and across the back in the same line separately and indicate each measurement separately.
    4a) Stomach circumference at the middle of the shirt where it tapers to its narrowest.
    4b)Take the measurement across the front of the stomach/waist and the back in the same line, separately.
    5a) Hips circumference at the bottom of the shirt at the highest point of the tails.
    5b) The front half and the back half of the hips should be taken separately.
    6) Shoulder width from where the shoulder and sleeve seams join on one side to the other.
    7) Sleeve length from the point where shoulder and sleeve join to the lowest edge of the cuffs.
    8) Neck circumference from center of button to center of button hole.
    9) Cuff circumference from center of button to center of button hole as well as from one outer edge of the cuff to the other outer edge of the cuff.
    10) The height of the cuffs.
    11a) The length of the collar points in front.
    11b) the height of the collar at the back.
    11c) The height of the collar band in the front where it buttons.
    11d) The height of the collar band at the back.
    12) The width of the back yoke where the joint across the back joins from one arm to the other.
    13) The under arm length where the armhole and chest join to the edge of the cuff under the sleeves.
    14a) The distance of collar and first button and the distance of first and second button.
    14b) The total number of buttons on the shirt.

    B - For Pants and Trousers
    1) Waist circumference for the pants taken off the sample by measuring the outside of the waistband from the center of the hook or button to the center of the clasp or buttonhole.
    2) Hips circumference at the widest part of the buttocks taken off sample body - make sure if the pants are pleated, that the pleats are fully opened. Typically, the widest part of the hips is around an inch above or exactly at the end of the zipper placket.
    3) Out seam length taken from the top of the waist band to the lowest edge of the pants cuffs down the side of the pants taken along with seam. Remember to lay the pants flat and make sure there are no folds or creases along the length of the pants. It would help to pull the pants absolutely flat by stretching them a bit along the length.
    4) U crotch taken from the top of the waistband in front, down between the legs and up to the top of the waist band at the back. Take three measurements for the U crotch - one is the overall length of the U, the other is the distance from the top of the waistband in front to the joint of the U below the zipper placket and the third is from the top of the waistband at the back down to the joint of the U between the legs. The second and third measurements should add up to result in the first measurement of the full U crotch length.
    5) Thighs and Legs - finished size to be taken off another pair of pants that fit well and is to be taken around 2 inches below the U crutch joint. This is the circumference of the legs at the widest part. The Legs measurements should be taken as multiple measurements each around 3 to 4 inches below the other. That is, take the circumference measurement at exactly the point where the U crotch and the thighs join, then measure 4 inches down and taken them again, then measure another four inches down and take them again and so on, all the way to the bottom of the pants. This way, essentially, we would have the finished pants legs circumference from the U crotch/top of the thighs all the way down to the leg at every 3 to 4 inch intervals. This will provide us with a proper silhouette of the pants legs to ensure perfect replication.
    6) Bottoms- is the circumference of the pants at the cuffs and can be taken off another well fitting pair of pants.

    C - For Jackets
    1) The length of the jacket in front taken from where the shoulder and neck join on the top of the shoulder to the lowest point in front, taken vertically down the length and typically along the nearer end of the front pockets.
    2) The length of the jacket at the back taken from where the back center seam joins the collar to the lowest edge at the back, typically along the center seam.
    3) Chest circumference at the point where the armhole joins the torso. Individual measurement of each of the typically six panels on the jacket will help greatly in correct proportioning. The first is from the edge of the lapel fold (where it folds back onto the chest to create the lapel) to the seam in front just under the arm. The second is from the first seam under the arm in front to the second seam at the back under the arm. The third is from the second seam under the arm at the back to the center seam in the middle of the back. The other three are the same on the other side and should typically equal the corresponding measurements of the opposite side.
    4) Stomach circumference at the middle of the Jacket where it tapers to its narrowest. This is typically at the first button on a two-button jacket and the second or third button of a three or four button jacket. Here too, measurements of all the six panels as described in point 3 above will help.
    5) Hips circumference at the bottom of the Jacket at the widest point - typically just under the pocket flaps or just at the middle of the back vents. Again, the six-panel dimension will help.
    6) Shoulder width from where the shoulder and sleeve seams join on one side to the other on the top of the sleeves.
    7) Sleeve length from the point where shoulder and sleeve join to the lowest edge of the cuffs.
    8) Half shoulder - from where the shoulder seam joins the side of the neck to where the seam joins the top of the sleeve.
    9) Bicep circumference is taken at the top of the sleeves at its widest part - typically at the same level as the bottom of the armhole where it joins the sleeves.
    10) The armhole circumference.
    11) The length of the sleeve from where it joins the top of the shoulder to the edge of the cuff.
    12) The width of the back yoke where the joint across the back joins from one arm to the other.
    13) The under arm length where the armhole and chest joins the sleeve to the edge of the cuff under the sleeves.
    14) The distance of side of the neck and first button and the distance of first and second button and the total number of buttons on the jacket. This tells us the gorge or button depth and is taken from the side of the neck where neck and shoulder join to the location of the first button.
    15) Your height.
    16) Chest circumference off the body.
    17) Stomach circumference off the body.
    18) Hips circumference off the body.
    19) Shoulder width off the body.
    20) Sleeve length that you would like (as opposed to the ready to wear sleeve lengths).
    21) Neck circumference off the body.
    22) Back width taken from the sample where the arm joins the back on one side at the point where the back seam of the sleeve hits the back of the sample jacket to where the back and arm joins on the other side at a corresponding location.
    23) The lower back taken from the sample jacket where the side seams under the arm joins the sleeves and back to the corresponding point on the opposite side.
    24) Width of the Lapels at its widest point.

    D - For Vests
    1) Front length from top of shoulder where it meets the neck to the tip of the V at the bottom.
    2) Back length from the nape of the neck at the back to the edge of the vest/waistcoat. Typically 2 to 3 inches below waistline.
    3) Chest for men and upper bosom for women and also bosom for women at the level of the nipples taken from the sample vest.
    4) Stomach for men/narrowest part of the torso for women taken from the sample vest.
    5) Hips for men/stomach for women at the navel level and hips for women at the widest part.
    6) Shoulders from one end to the other on top of the armholes.
    7) Neck circumference taken off the body.
    8) Armhole for women off the body and circumference of the armhole desired on the vest. 9) Gorge of the buttons taken from the side of the neck where neck and shoulder seam join, down the front to the location of the first button.
    10) Half shoulder, taken from the sample vest, where the side of the neck and the shoulder seam join to the top of the armhole along the top shoulder seam.
    (Back)

    14f ) What is difference between "Slim or Snug Fit", "Athletic Cut" and "Full Fit"? A snug fit garment fits close to the body and follows the bodys curves. This is similar to the cut and shape of jackets of the 50s and 60s and very British in proportion with narrower armholes and sleeves. This is more suited to the very slim and lanky physiques
    An athletic fit is wider at the shoulders and has more of an hourglass shape, narrowing at the waist for a steeper drop and then following the curvature of the hips more like an Italian Cut. This is perfect for the well built body and the accent to the shoulders is well suited to those with wider shoulders and narrower tighter torsos.
    A full cut drapes and flows over the body and minimizes the curves of the body. This is ideal for larger more substantial or Big and Tall physiques. (Back)

    14g ) How do I send my Digital Images to use with my order? The images you wish to send to us to use with your order should be of the following please...
    1..Full frontal
    2...Full Back
    3..Full left profile and Full right profile
    The images should be taking against a dark background for good contrast to make for clearer viewing
    The images can be taken with very light clothes on or simply with undergarments on.
    Each image should be no larger than 100 kb and the images should be in the JPEG format that ends in the extension .jpg.Please send the images as attachments addressed to customerservice@mysuitshop.com and remember to include the following information in the subject field and body of the message along with the attachment(s)...
    1..Your Full Name
    2...Your customer ID..usually begining with MSS and a number
    3...Your order number if you have already submitted your order. This is not necessary if an order has not already been submitted, though you MUST REMEMBER to refer to your images having been sent to us, in the special request section of the order placement process whenever the order is submitted.
    4...Remember to use the same email address to send the images to us as you use for your order placement.
    Please do not hesitate to Contact us should you have additional questions regarding this subject. (Back)

    14h ) How do I best take sizes? With clothes on or without any clothes on? Ours is a very comprehensive form that can be used for all garments, including shirts, suits, pants etc.
    Two dimensional measurements such as lengths, shoulder widths etc can be taken off another piece of clothing that fits well but three dimensional measurements such as chest circumference, stomach etc should be taken off the body.
    Please use the video tutorials on the forms to see how best the measurements should be taken.
    When taking Measurements, we would recommend a thin shirt or t-shirt and a well fitting pair of pants be worn.
    Please do not take measurements wearing a jacket or jeans or shorts and other such casual clothing.
    Tights, jogging suits, corsets or any other body binding garments should not be worn when taking the sizes.
    For Pants and Trousers measurements, ideally the pants you wear when taking the measurements should sit exactly where you would like your custom pants to sit if these are being ordered. Bear in mind the position of the pants waist band on the waist at the sides, front and back as required when taking the measurements for the pants outseam and U-crotch.
    Jacket lengths do not necessarily have to conform to the second knuckle on the thumb since some have long arms and others short arms as well as styles selected also make a difference. Ideally the standard jacket length should cover at least the buttocks at the back and the crotch in the front.
    Do not take the neck size of shirts tightly or snugly. Make sure a finger is kept between the tape and the body for comfort allowance for the collar.
    We do not prefer using off the rack measurements for custom clothing..for obvious reasons!
    When submitting shirt sleeve lengths, do not submit half shoulder and sleeve length as sleeve length is generally understood specially in the USA. Please measure sleeve length from the top of the shoulder to the length desired as is described in the measurements forms.
    For your convenience, each measurement requirement for each kind of garment is indicated using icons so that those minimal sizes get submitted as necessary, with your order. (Back)

    14i ) I have a shirt I want sizes taken from. How should we go about with this? Please contact us with the following shirt sizes taken from your perfect fitting shirt..
    We need
    1) the length of the shirt in front
    2) the length of the shirt at the back
    3) chest circumference at the point where the arm hole joins the torso.
    Take the measurement across the front of the chest and across the back in the same line separately and email us the separate measurements separately.
    4) stomach circumference at the middle of the shirt where it tapers to its narrowest.
    Take the measurement across the front of the stomach/waist and the back in the same line, separately please.
    5) hips circumference at the bottom of the shirt at the highest point of the tails and once again, the front half and the back half should be taken seperately
    6) shoulder width from where the shoulder and sleeve seams join on one side to the other
    7) sleeve length from the point where shoulder and sleeve join to the lowest edge of the cuffs
    8) neck circumference from center of button to center of button hole.
    9) Cuff circumference from center of button to center of button hole as well as from one outer edge of the cuff to the other outer edge of the cuff.
    10) The height of the cuffs
    11) The length of the collar points in front, the height of the collar at the back and the height of the collar band in the front and in the back.
    12) The width of the back yoke where the joint across the back joins from one arm to the other
    13) The under arm length where the armhole and chest join to the edge of the cuff under the sleeves.
    14) The distance of collar and first button and the distance of first and second button and the total number of buttons on the shirt.
    15) The style of the collar and the cuffs.
    Having these measurements will help us correctly custom made the shirt to your exact specifications. Your order can then be placed via our website in the normal manner. (Back)

    14j ) I have existing garments that I want to send to you for Replicating sizes off of. How do I do this? May we confirm that we can custom make shirts and suits to specifications provided by you as a sample. We are also glad to confirm that there is no extra charge for this service.
    To send the sample to us, kindly follow the instructions outlined below..
    a) Please pack the item in as small a package as possible and remember to include your full name, email address and Customer ID in the package of samples.
    b) Send it by registered/certified airmail.
    Please do not use a courier for this as their inbound services into Thailand leave a lot to be desired. If using a courier, please be aware that there may be import duties on our side that would need to be cleared and our recommendation would be to declare the package as under USD 10 to minimize the chances for this happening.
    c) Please declare the item as old clothing of no commercial value for sampling purposes only
    d) Please include a note in the package that outlines the order in as detail as possible.
    e) our mailing address is....
    Ravis Custom Tailors
    Klongtan P O Box 21
    Klongtan Post Office
    Bangkok 10116
    Thailand
    Tel: +66 81 987 8717
    f) please email us and let us know when the sample has been sent to us so that we can keep an eye out for it.
    You would not need to submit measurements since we would have a sample to replicate.
    We shall email you as soon as the package has been received and once the order has been completed and dispatched.
    Do please let us know if we should retain the old sample for future orders or whether we should send it back to you.
    (Back)

    14k ) Do you have any Advice on how to take sizes best ? Is there a perfect way to Take ideal measurements ? Should I submit sizes in Centimeters or in Inches ? Ideally the instructions and details in our meausurements forms should be followed closely and our video clips in the measurements forms should be closely observed for instructions on how to take measurements.
    Ours is a very comprehensive form that can be used for all garments, including shirts, suits, pants etc.
    Two dimensional measurements such as lengths, shoulder widths etc can be taken off another piece of clothing that fits well but three dimensional measurements such as chest circumference, stomach etc should be taken off the body.
    Please use the video tutorials on the forms to see how best the measurements should be taken.
    When taking Measurements, we would recommend a thin shirt or t-shirt and a well fitting pair of pants be worn.
    Please do not take measurements wearing a jacket or jeans or shorts and other such casual clothing.
    Tights, jogging suits, corsets or any other body binding garments should not be worn when taking the sizes.
    For Pants and Trousers measurements, ideally the pants you wear when taking the measurements should sit exactly where you would like your custom pants to sit if these are being ordered. Bear in mind the position of the pants waist band on the waist at the sides, front and back as required when taking the measurements for the pants outseam and U-crotch.
    Jacket lengths do not necessarily have to conform to the second knuckle on the thumb since some have long arms and others short arms as well as styles selected also make a difference. Ideally the standard jacket length should cover at least the buttocks at the back and the crotch in the front.
    Do not take the neck size of shirts tightly or snugly. Make sure a finger is kept between the tape and the body for comfort allowance for the collar.
    We do not prefer using off the rack measurements for custom clothing..for obvious reasons!
    When submitting shirt sleeve lengths, do not submit half shoulder and sleeve length as sleeve length is generally understood specially in the USA. Please measure sleeve length from the top of the shoulder to the length desired as is described in the measurements forms.
    For your convenience, each measurement requirement for each kind of garment is indicated using icons so that those minimal sizes get submitted as necessary, with your order.
    For suits and pants, we prefer the complete set of measurements per the requirements in our measurements forms.
    May We also confirm that the measurements can be submitted in centimeters or in inches.
    For your reference though, coming from the traditional school of tailoring, we work with inches and should sizes be submitted in cms, we would be converting them to inches in any case before beginning on the patterns of the custom order.
    Hence, we do prefer inches if we have the choice.
    Kindly remember to select the appropriate unit of measurement when submitting the sizes. (Back)

    14l ) When, How, Where do I submit my Measurements? There are two instances whereby measurements can be submitted. You can either set up a measurements profile at our website by login into your account and set up a profile before placing the order. The other way to do it is to place the order and on the last page after the order, addresses and the card information has been submitted, you will find a link that you can use to submit the measurements. Rest assured, being custom tailors, we would not make any item to any arbitrary measurements but request for the sizes if we find that the measurements have not been submitted after a reasonable amount of time has lapsed after order submission. You can also print out our Measurements Forms and fax them to us at +66 2 650 0956 before or after an order has been placed with us. If faxing from the USA, you can fax to our local number in the USA at 1 703 997 5593 and from UK please fax to 44 2079 003 541 Remember to include your name, email address and Customer number with the faxed documents. (Back)

    14m ) Can you do Large loose shirts ? Can you to Tight or fitted Shirts ? Loose baggy slacks? Snug fit pants ? Boxy Jackets? Since we are custom tailors, we can custom make to measure any style of Large loose shirts,Tight,fitted Shirts,Loose baggy slacks, Snug fit pants and Boxy Jackets or other combinations of fit, comfort, cut and proportion you desire; with any measurements specification including various torso measurements and neck/torso dimension combinations. In fact this is exactly what we do as a profession. Such customizations are at no extra charge whatsoever. We would need the complete set of measurements though, as per our measurements forms that can be accessed by logging into the MyAccounts section at our website. You would need to set up a personal profile and measurements profile in your account at our website before placing the order. (Back)

    14n ) Can you do Big and Tall size Custom Clothing? May we confirm that we do custom make clothing for big and tall sizes. We in fact love to work with very large sizes since once we can prove our viability as worthy sartorial suppliers, we hope to be able to work life long on their wardrobes.
    For Men - Height 5 ft 11 inch and above or Chest 46 and above is Big and Tall.
    For women – Height 5 ft 10 inch and above of size 12 and above is Large sizes.
    Should an order be placed in regular sizing categories and it is found that the sizing is actually big and tall or large sizes, the price differential will automatically be added to the order totals upon processing of the order. (Back)

    14o ) Is there a premium charge for Big and Tall sizes ? May we confirm that Big and Tall sizes have a seperate shop to reflect the requirements in terms of styles and fabrics that Big and Tall sizes need for perfect fitting clothes. If you are a Big and Tall size, please use the Big and Tall shop linked from the main menu to the left of the screen to submit your order.
    For Men - Height 5 ft 11 inch and above or Chest 46 and above is Big and Tall.
    For women – Height 5 ft 10 inch and above of size 12 and above is Large sizes.
    Should an order be placed in regular sizing categories and it is found that the sizing is actually big and tall or large sizes, the price differential will automatically be added to the order totals upon processing of the order. (Back)

    14p ) Can you do wheelchair fit ?/ I have physical limitations, can you accomodate them in my custom clothing ? May we confirm that custom making a garmentthat would look good as well as be comfortable in a wheelchair or that accomodates any physical limitations, is not at all an issue.
    We would however like to have images of you sitting in the wheel chair front and back as well as standing (if possible) front, back and side views.
    If having other physical limitations, we would prefer images of the full body front, back and side silhouttes clearly showing the limitations so that the custom clothing can be proportioned accordingly.
    This would help us proportion the garments correctly, balancing looks and comfort at optimum levels.
    Kindly send them as JPEG format that ends in the extension .jpg and is of no larger than 50 kb in size each.
    If sending multiple images, please ensure that the images are zipped before transmission to make for easier uploads and downloads.
    Please ensure that the measurements, when taken are taken off the body when not in the wheelchair as well as when in the wheel chair. This is specially the case for three dimensional measurements such as chest, stomach, waist and hips circumferences as well as the front chest and back measurements.
    When setting up a profile, kindly set up the profile using off the body, out of the chair measurements and the separate set in the wheel chair should be emailed to us and not set up as a profile.
    Please include the bicep and the armhole circumference off the body as well in the additional measurements section of the forms. (Back)

    14q ) What if I am an odd size with parts of my physique larger or smaller than other parts of my physique? Such as, what if my neck is a lot larger than the rest of my proportions or what if my sleeves are extra short compared to the rest of me? Since we are Custom Tailors, we are able make to measure each garment to specifications provided for each individual client. It is in fact the whole raison d´eter of our existence that we are able to custom fit any piece of clothing to suit the physical properties of each person. All our products are made from the beginning, from the selection of the style, to the selection of the fabric and colour and any custom requests to the actual cutting and finishing of the garment. Hence, we are able to custom make the item to the sizes provided be they consistent or inconsistent to the rest of the physique of the wearer. (Back)

    14r ) Can I update the measurements after the order has been delivered? Yes the measurements can be easily updated after an order has been received in two ways. Either by filling in and submitting the measurements feedback form that is emailed a few days after order dispatch or by logging into your account at our website and viewing the measurements profile concerned. (Back)

    14s ) I am an existing client but do not see my measurements profile in my account. Do you have all my measurements? If so, why is it not shown? May we confirm that if you have used our services before, we do have your measurements on file. You can contact us for a confirmation. There are a few reasons why the measurements are not showing in your accounts. The most probable reason is that although you have used our web services before, you had probably used a previous version of our website whereby the measurements submitted were not added to the database. Due to logistical difficulties, we only update your online measurements profile once an order has been received via this new version of our website. The measurements will then be updated in due course as we process your order. A second reason why the measurements may not displayed in your profile is that we had used a sample sent by your for replication. The measurements of the sample are therefore not updated in your online database even though we do have on file the samples sizes. (Back)

    14t ) Can I update the measurements before an order has been placed or after an order has been placed in case that I have already submitted my measurements earlier? Yes the measurements can be easily updated after or before an order has been placed if previously measurements had already been submitted. This can be done by logging into your account at our website and viewing the measurements profile concerned. (Back)

    14u ) How can I be sure of a perfect fit? We have been online for three years but have been customizing apparel for three generations.
    Hence there is a respectable amount of experience and knowledge of the tailoring world behind us.
    About half our online clients are repeat clients who were once new to us online. Of the over 400 suits we produce in an average month, we have, possibly, 2 (no exaggeration here) that is a total washout that we need to either replace or refund. Usually this is because of incomplete or incorrect information having been provided to us in the first place.
    We also receive around 3 to 5 suits a month that need very small adjustments to suit the personal preference of the client. These adjustments are such as a smaller waist, shorter sleeves, longer inseam and so on and could have actually been accomplished by a local alterations specialist, but clients prefer to send it to us for the adjustments.
    Hence, we do believe and have confidence that our work is entirely satisfying for our clients.
    Because we are accessible all the time from any part of the world by email, any potential problems become minor because of our very strong commitment to continued and open correspondence with our clients.
    We are proud that not once have we received a complaint in regards to our responses not being timely. Although we must admit, it does take around 18 to 24 hours to receive a personal emailed response from us. Time difference being a factor for obvious reasons.
    Our customer testimonials will prove our viability as an excellent solution to ill fitting off the rack (not to mention..expensive) clothing.
    Should there be any adjustments etc needed, if at all, we do stand behind our work and would be more than happy to undertake this at no charge except for that particular item being shipped back to us.
    In regards to Measurements-Our measurements forms are the most comprehensive among all those available online. Details such as ethnic backgrounds, favorite activities etc are all taken into account to ensure correct proportioning and fit. An African American for example would have different physical proportions than an Asian for example. This information also lets us know if a certain measurement detail is correct or otherwise. Someone for example who plays football, would be more comfortable in pants that were proportioned with larger than standard front of the thighs and someone who lifts weights for example, would be more comfortable with a wider than usual back for jackets. The list is endless.
    Apart from the very comprehensive measurements forms, we also have available online video tutorials of how the measurements are to be taken. Clicking on the camera icon will play the short video for each measurement.
    As a last resort, myself and our master tailors go over each and every (and I mean each and every) measurement that is submitted online to check for discrepancies. When we do find such discrepancies (in about 65% of the instances when first time orders are placed), we get back to the client and ask for clarification and reconfirmation as well as supply guidelines as to what we feel that particular measurement should be. Only after having received a confirmation do we complete the order.
    We also request from clients for their front, back and side view images so that it can, once again, help in correct proportioning as well as help us ensure that the measurements supplied are correct. (Back)

    14v ) Can you use off the rack sizes? Can I submit Ready to Wear sizes for my custom clothing? Although we can work with off the rack measurements for shirts and suits we must indicate that having pieces custom made-to-measure using off the rack measurements totally defeats the value added purpose of customization. May we point out that if the garments were made from these ready made sizes, you would most probably face issues with the fit as you do currently with off the rack products. Also, one needs to bear in mind that each production house has its own off the rack sizing specifications which defer from label to label. We can therefore not recommend that off the rack sizing be used but would like to urge you to kindly use our very comprehensive measurements forms as well as the video tutorials available to help, at our website so submit a complete set of measurements for the best results. We recommend that the measurements forms, accessible from within the MyAccounts section of our website be used to the fullest extent possible, to ensure perfect fit in your custom clothing. (Back)

    14w ) What are the minimal size requirements for Shirts ? Jackets ? Pants ? Vests ? At a bare minimum, we suggest your submitting the following minimal size requirements via our measurements forms..
    For Shirts, they are..
    1) your height
    2) chest circumference off the body
    3) stomach circumference off the body
    4) hips circumference off the body
    5) shoulder width off the body
    6) sleeve length that you would like( as opposed to the ready made sleeve lengths" and
    7) neck circumference off the body

    For Pants and trousers, they are..
    1) waist circumference for the pants taken off the body at exactly the position on the waist that the pants are to be worn
    2) hips circumference at the widest part of the buttocks taken off the body and with one finger between the body and the tape.
    3) Outseam length taken from the top of the waist band to the lowest edge of the pants cuffs down the side of the pants taken vertically. Remember to check the position that the pants are to be worn at before taking this size as overall length will be affected if inaccurate.
    4) U crutch taken from the top of the waist band in front, down between the legs and up to the top of the waist band at the back.
    Remember to spread the legs sufficiently to prevent the tape from snagging between the thighs and remember to take it as comfortably as you desire the pants to be in this area.
    5) Thighs - finished size to be taken off another pair of pants that fit well and is to be taken around 2 inches below the U crutch joint. This is the circumference of the legs at the widest part.
    6) Bottoms- is the circumference of the pants at the cuffs and can be taken off another well fitting pair of pants.

    For Jackets, they are ...
    1) your height
    2) chest circumference off the body
    3) stomach circumference off the body
    4) hips circumference off the body
    5) shoulder width off the body
    6) sleeve length that you would like( as opposed to the ready made sleeve lengths" and
    7) neck circumference off the body
    8) back width taken from where the arm joins the back on one side to where the back and arm joins on the other side.

    For Vests, they are...
    1) front lenth from top of shoulder where it meets the neck to the tip of the V at the bottom
    2) back length from the nape of the neck at the back to the edge of the vest/waistcoat..typically 2 to 3 inches below waistline
    3) chest for men and upper bosom for women + bosom for women at the level of the nipples
    4) stomach for men / narrowest part of the torso for women
    5) hips for men/ stomach for women at the navel level + hips for women at the widest part
    6) shoulders from one end to the other
    7) neck circumference
    8) armhole for women off the body and circumference of the armhole desired on the vest.
    These measurements are quite basic and can be taken by your self in a few minutes using a measurements tape and would ensure perfect fit in your shirts since we would be customizing all the aspects to correspond with your physique. (Back)


    Topic 15: Payments, Credit Cards, Security Issues, Payment Options

    15a ) How do I checkout? How do I pay for an order? Once an item has been added to your shopping cart (link to your shopping cart is visible on the top right of your screen), you can check out by clicking on the Checkout link on the top menu. IF an order has already been placed and the order has been submitted, simply log into your account, go to the current orders page and use the links supplied therein to submit payment for the order.
    We offer multiple payment choices using our secure layer link with major credit cards like Visa, MasterCard or American Express. You can also use our PayPal payment gateway (PayPal membership not necessary) to submit payment in USD to avoid exchange rate fluctuations. On PayPal, you can use all major credit cards like Visa, MasterCard, AmEx, Discover etc. Payment can also be transfered directly to our bank account. For this, simply email us after the order has been placed requesting account information. (Back)

    15b ) How secure are payments made to www.mysuitshop.com? Most consumers do not realize that security protocols and technologies currently exist to protect them. The majority of credit card fraud over the Internet has involved people e-mailing their credit card account numbers to merchants, or web sites accepting credit cards without using any security protocols.
    Such potentially insecure methods of data transmission are not used here at mysuitshop.com We employ the latest in Internet and electronic commerce security:
    Operating System Security - mysuitshop.com uses a Linux operating system. We have employed the strictest security (secure users, groups, and passwords).
    Database encryption - mysuitshop.com gathers customers, products, and orders in databases. Those databases are secured with passwords set up at the table level. Even someone typing on the computer on which the database is stored would have to know the database passwords to gain access to the information.
    Encoded Credit Card Slips - Credit card transactions (or slips, as they are known in the banking industry) are encoded using the Secure Socket Layer (SSL) standard, which involves 256-bit encryption. Even if someone were to intercept a transaction, they would not be able to gain access to the information. Your credit card information goes directly to an accredited bank or payment processing system. The number is purged immediately after the transaction is processed, so there is no way for anyone to ever see it.
    Our Privacy Statement is - mysuitshop.com does not disclose, sell, give out, or otherwise misuse any information you provide, including, but not limited to: email addresses, names, previous purchases, addresses, measurements, etc. We value your patronage and will always do our best to keep all information strictly confidential.

    So shopping with mysuitshop.com really is safe!

    Important Notice - It is important to note that ALL our orders go through a screening process once the order has been placed and payment processed on the order. It is possible that additional identity verification documents as necessary, may be asked for and MUST be supplied for the completion of the order in due course. Such documents, if requested, MUST be supplied via email as attachment or via fax as required, PRIOR to the order being shipped. We care for our clients and to protect them and to protect ourselves, as well as to play an active role in helping make the internet a safe environment, we have a very strict and vigilant screening mechanism designed to prevent online fraud. If fraud is detected beyond reasonable doubt and verification documents are not supplied, it is possible that information such as we may have at the time, can be forwarded to relevant authorities in the country concerned to establish legal proceedings as required by law. Should an order have been placed and if supporting documents are not provided and fraud is not detected, an order can be cancelled with the appropriate cancellation charge of 25% will be deducted from the value of the total order before a refund is issued to the card. (Back)

    15c ) How do I pay for my custom clothing? We accept payment for your custom clothing orders using the following approved payment methods-

  • Credit cards such as Visa, MasterCard, American Express, JCB and all Debit cards via our secure online payment systems arrived at when you checkout.
  • Via PayPal where you can use all major debit and credit and debit cards like Discover, Visa, MasterCard, American Express as well as E-checks.
  • by Fax via our FaxForm using Visa, MasterCard and American Express debit and credit cards.
  • A bank Demand BANK DRAFT or Certified Managers cheques payable to :-
    My Suit Shop
    Klongtan P O Box 21
    Klongtan Post Office
    Bangkok 10116
    Thailand
    Tel: +66 81 987 8717

    Please note that it may take two to three weeks for the cheques to be received by us and thus delay your order.
    Postal is only acceptable if an order is above US$350 in value.
  • By Bank to Bank Telex transfer - if an order is above US$300 in value. Please Email Us for bank information After you have placed your order with us.
  • via Western Union only if an order is above US$500 in value and you would need to add an additional 5% processing and exchange differentials charges to the total you wish to remit. (Back)

    15d ) Can I pay via PayPal? How? Yes - You can use the PayPal payment system to submit payment for your order. Simply place the order using one of our collections and select the style, fabrics, colours, special requests and accessories as necessary and follow the step by step prompt of the website when checking out. At the check out page, remember to select the PayPal option for payment. (Back)

    15e ) Can I use a Credit or Debit card to submit payment? We accept Visa, MasterCard, American Express and JCB credit and Debit cards via our online payment system.
    You can also forward payment to us via PayPal using Discover, Visa, MasterCard, American Express debit or credit cards as well as E-checks.
    Please note that in instances where billing and shipping addresses are not the same or Bill to and Ship to individuals are different, we reserve the right to require additional identity verification documents to process the order. This is to safegaurd against fraudulent or unscrupulous activity and order placement and is designed to protect both the card holder and the merchants. (Back)

    15f ) How Secure is MySuitShop? What is Verified by Visa ? My Suit Shop offers the most state-of-the-art security possible. No credit card information is stored on our databases and no sensitive information is retained. All the information gathered of a non-sensitive nature is retained and used by My Suit Shop to customize your interaction with us to as pleasant an experience as possible. None of the information is shared or sold to third parties as we at My Suit Shop feel it imperative to respect our clients privacy to the highest level possible. Rest assured that your private information is kept private. To see how My Suit Shop is truly SECURE, check out this link. . Verified by Visa is a new security system instigated by Visa Card to guard against online fraud and unscrupulous activity. you are issues a password that you are supposed to enter in the appropriate field of the payment submission form. This password is issued by Visa International directly to the Card holder. When your password is entered, this information is then verified by Visa International to confirm that the person submitting the payment is indeed the card holder him or her self before Visa gives us authorization to charge the card and authorizes the funds to be released to us. Should you not have a Verified by Visa password, please enter your social security number where requested and we will help you obtain a password for all your online purchases. If you are not using a visa card to submit payment, Verified by Visa security does not apply to you. (Back)

    15g ) When do I pay for my order ? Do you accept Payment on Delivery ? We only accept payment on order placement or prior to delivery. We do not offer COD terms nor do we offer payment after delivery terms. All payments have to be made prior to an order is processed. In instances of a partial payment having been made, complete payment has to be made prior to an order being Shipped. Unlike some ready to wear or immediate consumption products, custom clothing orders have to go through a process of creation before it can be delivered When buying an off the rack item, or a book or CD for example, the item is generally ready to ship and is shipped and charged at the same time Also these items are resalable and if prior to dispatch an order were cancelled, the merchant has no problems adding it back to the inventory Custom clothing is not resalable for obvious reasons Each item is individually cut, patterned and styled with specific measurements and details specific to each individual client Therefore One can say that we begin to deliver what we are being paid for, as soon as we begin work on the order from the moment the order is processed, till it is cut, paper patterns made, fabric made ready, chalked, cut, snipped and sewn together All this work is part of the delivery process..similar to downloading a programme online except in this case, much of the programme is executed outside your machine and outside your immediate vicinity...it is however delivered in one way or the other from the moment we begin work on the order. Considering this, we are sure you will not find it an inconvenience that payment on an order has to be made before work begins on the order. (Back)

    15h ) Do you offer Credit Terms or Payment in Installments Options ? Can I make Partial Payments ? For large orders and in some instances, we are happy to offer payment in installments terms for orders placed with us. We are also happy to accept partial payments. However, all orders will only be shipped after complete payment has been received. In instances of large orders, we can make partial shipments of orders when each instalment has been received. However the value of such shipments will be such as to leave a certain portion of the installment has a deposit against the rest of the order still awaiting delivery. This value will be decided in a case by case basis. When partial payments are made with an order, for instances, when a deposit is made when an order is placed, the balance of payment has to be submitted prior to the order being shipped. Please contact us for more information. (Back)

    15i ) What are the Payment Options for my custom order? In order to assist you as much as possible in making payment submission as easy as possible, we accept payment by most modern methods. Upon completion of your order, you will automatically be taken to the correct payments page depending on the payment option you select.
    Our resellers and Franchisees have payment options customized to their individual situations on a case by case basis.
    Among others, we accept payment by bank to bank transfers, by certified cashiers/bankers cheques, by third party transfers such as via western union and most popularly, via our secure online payment forms using all major credit and debit cards. We accept Visa, MasterCard and American Express via our online system and Discover, Visa, MasterCard and American Express as well as echecks via Paypal. (Back)

    15j ) What is the cvv/cvc number ? What is the 4 digit Amex security number ? What is Verified By Visa ? These are Security features designed by the card issuing establishments to protect you the card holder and us the merchants from fraudulent activity. The CVV/CVC number is a three digit number displayed at the back of the card in the same strip as the card holders signature after the last four digits of the card number printed at the back on the same strip. This is a security measure instigated by Visa and MasterCard for ?Card not present? transactions such as those on the internet. The Amex four digit security number in printed on the front of the card just under the last four digits of the embossed card number. This too is a security feature designed to protect the card holder and the merchant. Verified by Visa is a new security system instigated by Visa Card to guard against online fraud and unscrupulous activity. You are issued a password that you are supposed to enter in the appropriate field of the payment submission form. This password is issued by Visa International directly to the Card holder. When your password is entered, this information is then verified by Visa International to confirm that the person submitting the payment is indeed the card holder him or her self before Visa gives us authorization to charge the card and authorizes the funds to be released to us. Should you not have a Verified by Visa password, please enter your social security number where requested and we will help you obtain a password for all your online purchases. If you are not using a visa card to submit payment, Verified by Visa security does not apply to you. (Back)

    15k ) Why has my payment been queued? Your order has been queued due either to the fact that the card information provided was incorrect or due to our randomly instigated security measures that screen the order placement manually and process the payment manually to prevent fraudulent activity on the card submitted and on our website. This is a Security measure that protects both the card holder and the merchant from fraud on the internet. Fraud is a major concern for all involved and we do try our best to protect our clients and the card holders as much as we can. Should all the card information provided be correct, please do not resubmit the payment but await our response in 24 hours if the payment and order has been processed or additional information will be required. Should payment have been processed, you will receive a digital receipt confirming the payment. If the payment has been processed and you have received a digital receipt, but the order status in your account has not changed, please wait for a further 24 hours to reflect the change in your account. (Back)

    15l ) Why is my order still pending when I have already received a payment confirmation? The order is still pending due either to our having not received the complete details of the order or due to the fact that we have not updated your account as yet. Please wait for a further 24 hours to view the latest update to the status of your order (Back)

    15m ) Can I pay by Fax or by Telephone ? If so, How? May we confirm that we can accept payment by fax using major credit cards such as Visa, MasterCard and American Express. At the completion of the order placement process, please use the appropriate links to print out the fax payment form and fax it to (66) 2 650 0956. This is an answering service and a fax service. Hence one would need to manually dial the number and press the transmit button at the end of the answering message. If faxing from the USA, you can fax to our local number in the USA at (1)703 997 5593 and from UK please fax to (44) 2079 003 541. Remember to include your name and email address and if you know your customer ID, with the faxed documents. Please remember to include the CVV number or the Amex 4 digit security code with the payment information. To submit payment via phone, please call our hotline at (66) 81 987 8717 and have your customer ID and order ID ready in hand when placing your call. You can also use our secure online payment options for faster and more timely payment submission resulting in quicker ultimate delivery. (Back)

    15n ) Why has payment been processed in Thai Baht and not in USD? Due to the recent updates of banking regulations because of the financial crisis as well as the volatility of the dollar, the Bank of Thailand rules no longer allow us to charge in foreign currencies, only in our local currency, the Thai Baht. We do hope this is not an inconvenience, specially since your card will nevertheless be charged in your local currency after having been converted from the Thai Baht to the USD. (Back)


    Topic 16: Catalogues and Swatches

    16a ) I want to order a Catalogue of Custom Clothing.. Digital Catalogues of all our custom garments can be ordered at This Link.
    All our styles and fabrics are displayed online at our website for your perusal. Since we are custom tailors, we do not publish printed catalogues per se such as off the rack production houses but we use the specifications provided by our clients in regards to styles or use published images as guidelines to custom make the clothing to measure as per provided specifications. Please bear in mind that we can work with almost any style you might like to email us images/links of. You can however, order swatches or a Digital Catalogue of our products at this link. These can be sent to you via airmail at 4-6 week delivery or by courier for a 3-5 day delivery. (Back)

    16b ) How do I order Fabric swatches? We do try our best to display fabrics and colors as close to the original as possible.
    However, we recommend to order swatches to feel the fabric and see the color before submitting the order. Swatches are shipped within 7 to 10 working days of placing the swatch request and are delivered by couriers such as FedEx, DHL, UPS etc.
    We provide 4 options for ordering swatches and/or style catalogs as follows -

  • A- The first option is up to 95 swatches individually selected by our Master Tailors from the latest collection including an additional 20 swatches of your choice.
    We will give you a voucher of USD 10.00 to use with your next order and a Digital Style catalogue CD absolutely FREE! Plus we will give you a Ravis Custom Tailor style catalog of our most popular styles – also totally Free!
  • B - The Second option is up to 95 swatches individually selected by our Master Tailors from the latest inventory. With this option, you get a Ravis Custom Tailors style catalog of our most popular styles AND a voucher of USD 10 to use with your next order absolutely FREE!
  • C - The Third option is A beautiful Style Catalogue of our most popular styles for men and women. And you get a USD 10 discount coupon to use with your next order.
  • D - The fourth option is up to 20 Swatches of your choice in fabrics from our current inventory.
    Please use this form to submit your swatch or catalogue requisition request.
    Please note that since fabrics from our Heritage Gold Collection and some others are not stocked in our inventory but are sourced from our suppliers in Europe as and when an order in these materials is received, we would regretfully be unable to honour swatch requests for materials in this collection. (Back)

    16c ) How do I order after getting my Swatches/Digital Catalogue? After receiving your swatches or our digital catalogue, an order can be placed in the following three ways..
    (A) Online..You can use our Fabric search function or the Style search function linked from the menu to your left to go directly to the fabric or style you wish to order and then use the shortcuts provided in the search results to submit the order directly online using our secure online order placement system.
    (B) By Fax..Please print out the order sheet included with the Digital Catalogue, fill in the requisite details and fax it to (66) 2 650 0956 or if faxing from the USA, please fax it to (1) 703 997 5593 and from UK please fax to (44) 2079 003 541. We will then post it manually into your account with us online and process as necessary.
    (C) By Mail..Please print out the order sheet and send it by certified, registered airmail to the following address...
    Ravis Custom Tailors
    Klongtan P O Box 21
    Klongtan Post Office
    Bangkok 10116
    Thailand
    Tel: +66 81 987 8717
    (Back)

    16d ) What if I have lost a gift certificate, swatch payment redemption coupon etc? A certificate or swatch payment redemption coupon if lost, would be considered lost and not recoverable. It is the receivers responsibility to retain and save the coupon or certificate for subsequent use at our site.
    Any certificate or redemption coupon cannot be exchanged for cash.
    A certificate or redemption coupon cannot be utilized or redeemed with an order already placed or with an existing order being worked on at that moment. Redemptions can only be made on the next order or subsequent orders and not on any current orders.
    No request to recover a lost coupon or gift certificate shall be entertained. (Back)


    Topic 17: Other Issues

    17a ) What is laundering and starching? Professional laundering is offered by most dry cleaners. Washable garments are professionally washed and pressed. Men´s and women´s shirts are often bleached and starched according to the manufacturers label. Some of the laundering is done with very hot water which may shrink the interfacing or stiffening used in collars and cuffs. Less expensive garments may use interfacing that either shrinks or comes loose with very hot water. These garments cannot be fixed.
    Starching shirts and other cotton or cotton/polyester garments is common.The basic function of starch is to stiffen the garment. Incidental use is to prevent stains from penetrating the fiber. However, starch leaves minute crystals in the fiber and can often wear the garment out faster than a garment that has not been starched. The choice is then appearance versus longer life for your garment (Back)

    17b ) How do I Clean my suit? Dry Cleaning is by definition, cleaning with solvents and little or no water. The combination of solvents and heat is hard on fabrics and may cause as much wear as actual wearing of the garment. Perchlorethylene, the cleaning fluid used by most dry cleaners, is the most effective cleaner so far for most all types of fabrics. However, "perc" as it is called in the dry-cleaning industry is classified as a hazardous air pollutant by the Clean Air Act. Perc is toxic. Dry cleaning customers should take their garments out of the plastic bags and air their garments after dry cleaning. You, the consumer, can inform yourself when selecting a dry cleaner. Common sense will cover the basic questions such as the appearance of the dry cleaning store - - - Is it neat and clean or dirty and cluttered? Is the location convenient and are they open when you need to drop of or pick up your dry cleaning?
    Technical considerations include solvent purity. Solvent must be distilled to remove greases, oils, waxes and dyes. Poor solvent purity or quality can result in an objectionable odor in the garment and a "graying" of white clothing.
    Pressing after cleaning should also be considered. Most anyone can press wool pants but it takes a skilled professional presser to do a quality job on linen and silk items. If the dry cleaner cannot explain the difference in pressing linen and silk versus wool directly and authoritatively, it is doubtful that these garments will be handled with the care they require.
    Linen can withstand higher heat when ironed, and should be pressed when damp. Silk requires a lower temperature iron and should be steam ironed, preferably with a press cloth. Wool should be pressed with steam and a moderate temperature.
    Packaging of the cleaned garment is also important. A garment can be cleaned and pressed well but if it is jammed into a small bag, it can become a wrinkled mess. Jamming too many finished and bagged garments into the dry cleaners rack can also wrinkle finished garments.
    Finally, develop a dialogue with your dry cleaner. Note the type of stains that you have on your garment and list it for the dry cleaner. Their pre-spotting will help eliminate stains that could otherwise be heat set after the garment is cleaned.
    Be an informed and fair consumer. Not all spots can be removed especially if you, the consumer, have pressed the stain into the fabric. Many stains can be heat set. Garment care is the responsibility of both you and your dry cleaner. (Back)

    17c ) Where is www.mysuitshop.com located? We are based in South East Asia – specifically in Thailand. We have two stores and a factory in Thailand and supply custom clothing to clients all over the world. More information about us can be found at this link.
    If you are visiting Thailand, you can find driving directions, address and contact numbers as well as a comprehensive map here.
    If you live in Thailand and wish us to contact you, please fill in this form and we will get in touch with you as soon as possible.
    To contact us you can also use this form.
    To call us, please use one of the telephone numbers below –
    Our Office : + 66 (2) 650-0956
    24hr Hotline: +66 (1) 987-8717
    Toll Free : 0800 404 9712 (UK only)
    If Faxing from USA : 1 703 997 5593
    If Faxing from UK : 2079 003 541 (Back)

    17d ) What are the Conditions for the many promotions offered? Where and How do I select items I am to receive in the promotions? The Terms and Conditions for our promotions are as follows -
    1) All items are personally handpicked by our master tailors and selected for each individual order as necessary by us. No return, exchange or cash conversion of any items received as part of our free gift promotions will be entertained.
    2) Since we do not carry the free items in our sales inventory and only stock them for give aways, we are unable to offer individual selection of the items to be received as a free give away.
    3) All free give aways can only be shipped togather with an order.
    4) All free give aways can only be sent with the next order placed with us after receiving the entitlement to the promotional item.
    5) No two promotions or give aways can be combined into one order. For instance, if a wardrobe special is ordered, due to the heavy discount already provided therein, no additional promotional free offer can be provided.
    6) No free give aways or promotional items will be offered in conjunction with our wardrobe specials, our closeouts items and in cases where extra special prices have already been quoted by our sales teams.
    7) No promotional, free or complimentary gift item can be exchanged for a different item nor can it be exchanged for cash or cash equivalents. (Back)

    17e ) Do you visit USA, UK, Ireland, Australia, New Zealand or Europe on annual Mail Order Trips ? Do you visit my part of the world, my area and locality to take orders or measurements ? We are glad to confirm that we do visit the USA and UK from time to time to be able to service our existing and potential clientele on a one on one basis.
    Please fill in our Road Show Appointment form for us to be able to contact you with more information and scheduling of our Road Trip Visitations as and when the next schedule is finalized.
    .To make sure that Our Master Tailor visits your city, it would help if you could get together a small group of family or friends or business acquaintances also interested in our services.
    For a group of at least 5 clients, a customized special price will be offered along with a special trip to your city just for you!
    In support of our online business serving clients from all over the world directly via the internet, we have to say that We have been online for a number of years and have been customizing apparel for three generations. Hence there is a vast amount of experience and knowledge of the tailoring world behind us.
    Because we are accessible online at all times from any part of the world, our clientele find it a great convenience to simply use our website for all their sartorial needs as and when such a need arises; from the convenience of their own home at any time of the day or night.
    Our very strong commitment to continued and open correspondence with our clients and our customer testimonials will prove our viability as an excellent solution to ill fitting off the rack (not to mention..expensive) clothing provided directly via our online order placement systems.
    Our measurements forms are the most comprehensive among all those available online. Details such as ethnic backgrounds, favorite sporting activities etc are all taken into account to ensure correct proportioning and fit. An African-American for example would have different physical proportions than an Asian and knowing this fact from experience, we are proud to be able to incorporate these special effects into all our custom clothing. The requested information also lets us know if a certain measurement detail is correct or otherwise. Someone for example who plays football, would be more comfortable in pants that were proportioned with larger than standard front of the thighs and someone who lifts weights for example, would be more comfortable with a wider than usual back for jackets. The list is endless.
    Apart from the very comprehensive measurements forms, we also provide online video tutorials of how the measurements are to be taken. Clicking on the camera icons within our measurements forms will play a short video for each measurement.
    In addition, when an order is received, our master tailors go over each and every measurement that is submitted to check for discrepancies.
    We also request from clients for their front, back and side view images so that it can, once again, help in correct proportioning as well as help us ensure that the measurements supplied are correct.
    Therefore, an order placement for custom clothing done directly online via our website is gauranteed to be of total satisfaction.
    We would actually like to encourage you to try out our online services to avoid having to wait for our Master Tailors to visit your city and we guarantee full satisfaction in Quality, Workmanship, Speed of delivery and Level of Custom Fit (Back)

    17f ) I would like to see client references of some of your other clients in my area or locality. We are sure you appreciate that we value our clients privacy very greatly and it is against our company policy therefore, to forward any contact details for any of our clients to third parties or to potential clients. Forwarding references to potential clients also creates an unnecessary obligation on our part towards those whose references we have forwarded. This is an obligation we do not prefer to take. Rather, we depend on our clients testimonials to prove our viability as worthy suppliers of custom tailored clothing. (Back)

    17g ) Where are you located ? What is your Physical address ? Can I have directions to your location ? We are based in Bangkok, Thailand. You can learn more about us by visiting the About Us page where detailed information and contact numbers have been provided. Directions and Maps to our locations can be found at our Maps page. (Back)

    17h ) What is MySuitShops Stand on Human Rights and Conservation? We are proud to indicate that we follow international norms in human rights and conservation. No forced labour is used at our workshops. No underage individuals work with us. We strictly follow the minimum working age laws of Thailand at our factory and the minimum wage regulations of the Kingdom of Thailand. No children are employed by us and any dangerous job (working with sewing machines and needles for example) is only undertaken by workers over 30 years of age. We strictly follow the maximum working hours dictates of the law. We respect Nature and feel it conscientious to do our best for conversation so that future generations have a beautiful world to live in. We conduct recycling of all possible items. Paper for example, is never discarded without having been recycled first. Conservation is our duty and responsibility and this we take very seriously at our showrooms and workshops. (Back)


    Topic 18: Troubleshoot, Technical Issues

    18a ) What are alpha characters? Non-alphabetic characters that are used in the same way that letters are used. These are characters that are neither alphabets nor digits nor numbers. For example a hash(#) or a dollar sign ($) or the "at" sign (at) or the plus sign (+) etc are all alpha characters. These should not be used at our website in any of the address or name fields and can only be used in the comments or message fields. (Back)

    18b ) How can I remove an item from my shopping cart? How do I edit items in my shopping cart? How do I change items in my order? If you are in the process of placing an order, you will see a shopping cart icon on the top right. If you don´t see this icon, this is possibly because you have added nothing to the cart of your cookies are disabled. Please enable cookies on your browser to allow the website to work properly.
    When you click on the shopping cart icon, all the items in your order should appear. You will then see links to remove, edit, delete, change quantities or add items to your shopping cart.
    If you have already placed an order, click on the top right hand menu item called MyAccount. When you log into your account, you will be able to see all your current orders. Click on the View Details link associated with a current order under production, to edit or change items in that order. You can also use the Make Changes to This Order link provided in your account. Bear in mind that if some of the items in your order under production are too far into production already, you will not be able to make any changes to the item. Some changes may mean an additional charge could apply. Such charges as there may be, would depend on the extent of the changes. Changes such as cloth or colour or style may not be possible since cloth is cut within minutes of an order being placed and processed. (Back)

    18c ) How do I make changes to an order I have already placed? Please log into your account using the MyAccounts link on the left menu. Here you will see all your current orders. Use the link called - Make Changes to This Order - to submit any changes or updated that you wish to have us incorporate into the submitted order.
    Please note that for obvious reasons, all of the changes may not be incorporated into the order and this depends on the status that the order is in at that moment.
    Please also note that depending on the kind of changes required, the order totals may be revised upwards and additional funds charged to you. Any left over balance on the payment received is however non-refundable.
    Once the changes have been submitted and our customer service department reviewed them, you will received a confirmation via email indicating whether the changes have been incorporated or not. The order totals will however be revised as soon as the changes have been accepted. (Back)

    18d ) I dont see my order in MyAccounts. Where did it go? Do you still have it? There are two reasons why you to not see your order in your Accounts.
    It is possible that the order has been moved to the order history page. Please use the link on the left within your accounts section to access the order history pages to review your order.
    It could also be that you are using a different email address to access your account with us. Your original email address that you used previously may have been different. In this case, please log out and then log back in using the original email address and password to do so.
    In the latter case, remember to add your new email address into your account that was accessed using the original address, so that in future, you do not need to remember which email address was used and you can access your account using either email address that you have added to your address list.
    Should you still have trouble accessing your account, please use the Trouble Shoot to let us know. (Back)

    18e ) When I submit sizes, it shows an - Out Of Range - Error. It is indeed not a problem if our programme caught some discrepancies in your measurements submission, especially because that is exactly what the programme is designed to do and indeed does very well!
    You in fact, do not need to do anything when, after repeatedly rechecking the sizes, you do not seem to find any anomalies that deserve an - Out of Range - warning.
    A descrepancy which the programme catches, in fact alerts us to it so that we can manually screen the sizes prior to completing the order.
    Should we find any anomalies, we are certain to get back to you for clarifications.
    Our patented programme is but just the first step in the screening processes we use for ensuring a perfectly custom made garment made to your specifications.
    We will be reviewing your measurements when working on your order and should we find serious discrepancies, we will definitely be contacting you for clarifications and reconfirmations.
    Rest assured that apparently wrong or glaringly incorrect measurements will never be used for your custom garments.
    We also have cross referencing sizes that we ask for and take these into account when executing your orders.
    (Back)

    18f ) It keeps asking for the password to MyAccounts? I do not have/have forgotten the password. What should I do? The password feature protects your account from unauthorized access and we strongly recommend that your account be password protected.
    If you have forgotten your password, please type in your email address and use the links provided therein to have the password sent to your primary email address as originally registered with us.
    If you have never set up a password, simply go to your account, type in your email address and when asked for a password, type in a password that you wish to use. If no passwords have been set up to date, the new password you type in will automatically become your password associated with your account.
    If you remember your password but the system still keeps on asking for it, it may be because you have cookies disabled on your computer. When you enter a password, a session cookie is used to store that information so that the site knows who it is that is trying to access it and whether access should be allowed or not. If no cookie gets stored, the page will keep asking for your password again and again. The session cookie however gets deleted and removed as soon as you close your browser thus privacy not becoming an issue. Please reset your browser to allow cookies or if you are running a firewall, allow it to ´trust´ our site and then log back into the MyAccounts section at our website at this link.
    If you are still having trouble, please use the Trouble Shoot page provided for the purpose. (Back)

    18g ) I am unable to log into MyAccounts. What should I do? You may be unable to log into your account perhaps because you have not set up password protection to your accounts at our website.You would need to set up a password if this has not already been done. Use the link to MyAccounts to go to the accounts page and set up a password first. This is a new feature we have recently instigated to protect your personal details and records. Once you have entered your password, you would be able to access your files using your email address and password in conjunction in future.
    Another possible reason might be because you either have pop ups disabled on your computer, or you are using a firewall or some other software that prevents pop ups.If this is the case, please use the above link to directly access your account or kindly disable pop up blocking to access your account from our home page. (Back)

    18h ) I updated my measurements online. Why are the changes not showing? As noted in the email confirming size changes having been received by us, these changes will not be reflected as ´measurements used´, in the measurements profile till the time your next order has been processed and dispatched. This is to avoid confusion and multiple size change errors. Therefore, once the changes have been submitted, and you have received an email confirming the changes having been noted, please DO NOT resubmit these changes. The new sizes will be reflected in the measurements profile once they have been used in a future order. In the meanwhile, please feel free to place your next order with the full confidence that we do have your measurements on file, including all the changes which we will definitely incorporate into your next order. (Back)

    18i ) I can´t view the video tutorials in the measurements forms. I am having trouble submitting sizes. The form is not going through. Help. The video clips can be seen by clicking on the camera icon next to the name of each measurement field.
    You would need to have windows media player programme or Quik Time media player installed on your computer to be able to view the clip though.
    It is also possible that you are viewing the printable and downloadable measurements form rather than the online submittal form.
    The printable form does not have video tutorials as it is assumed that the form will be used to fill in the measurements by a professional taking the sizes and hence a tutorial is not required.
    However, to view the submittal form, kindly log into the MyAccounts feature and click on the �set up measurements profile� link.
    If you are still having trouble, it is possible that one of the following issues needs to be addressed first..
    a) the security settings on your browser are set at high which is preventing you from viewing the page. In this case, reset it to default levels.
    b) The cookies are disabled on the browser, in which case, re-enable the cookies first
    c) The java script is disabled on your machine, in which case kindly re-enable it or set all the browser settings to default.
    d) A cookie on your computer is corrupted, in which case, please visit This Link first and then proceed to submit the measurements or resubmit the complete order. (Back)

    18j ) I am unable to submit an order Online/ The site is not taking my Order ! What should I do? We are sorry if you are having trouble placing your order via our website.
    It may be perhaps that cookies are disabled on your computer or perhaps you are a part of a local network that does not allow for certain types of pages to show on your computer.
    It is also possible that a script is corrupted and this is preventing you from placing your custom order.
    May we request that the following order information be emailed to us along with the card information to process payment so that we can manually add the order into your online profiles visible in the MyAccounts section of our website.
    If you are also unable to submit your measurements, please email us for a copy of our Measurements Forms that can then be filled in and faxed or emailed back to us.
    For a manual order placement, Kindly email us the following details�

    1) The items you would like to order
    2) The style number of each of the items
    3) The fabric number of each of the items
    4) The colour of each of the items.
    5) Any special requests for any of the items such as handstitched lapels and pockets on jackets, working sleeve buttons on jackets, contrast linings on jackets and vests, monogrammes on jackets, vests or shirts and any other very particular specifications you would like to see in any of the custom pieces being ordered.
    6) The measurements can be submitted by logging into the MyAccounts using your email address and using the links on the left menu within your accounts.
    If this is not accessible, kindly fax us a copy of the form which can be printed out, filled in and faxed to us. Our fax number is (66) 2 650 0956 where you would need to dial the international access code (it is 011 in the USA ) and then the rest of the number.If faxing from the USA, you can fax to our local number in the USA at (1) 703 997 5593 and from UK please fax to (44) 2079 003 541. Remember to include your name and email address and if you know your customer ID, with the faxed documents.
    7) Kindly email us the following card information so that we can process payment on the order. We need..
    a) the card number
    b) the name on the card
    c) the expiry date
    d) shipping address
    e) billing address
    f) CVV number is a three digit number in reverse italics at the back of the card on the same strip as the cardholders signature following the card number itself repeated on the same strip. It�s a feature instigated by Visa and MasterCard for online payments.
    Having all the pertinent information as detailed above, will allow us to manually enter your order into your online profiles and process it accordingly. (Back)


    Topic 19: Our Policies, Return Policy, Cancellation Policy

    19a ) I have lost my Gift Certificate, Swatch Payment Refund Coupon, Discount Coupon, Promotional Coupon! A certificate or swatch payment redemption coupon if lost, would be considered lost and not recoverable. It is the receivers responsibility to retain and save the coupon or certificate for subsequent use at our site.
    Any certificate or redemption coupon cannot be exchanged for cash.
    A certificate or redemption coupon cannot be utilized or redeemed with an order already placed or with an existing order being worked on at that moment. Redemptions can only be made on the next order or subsequent orders and not on any current orders.
    No request to recover a lost coupon or gift certificate shall be entertained. (Back)

    19b ) What is the Return Policy at MySuitShop.com? MySuitShop.com is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertantly sent us the wrong measurements, we will do the adjustments at no obligation on the client�s part, but return shipping and handling is the client�s responsibility. An order having been placed cannot be cancelled. This is because once an order is placed, MySuitShop sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and MySuitShop that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required, this be handled by MySuitShop before shipping the rest of the order); the balance of the order not shipped cannot be cancelled. This is because MySuitShop would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it. In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion. It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.
    We subscribe to the refunds and cancellation policies endorsed by the Association of Sewing and Design Professionals of America. The policy is “No Refunds or Returns: There are no refunds or exchanges on custom garments fabrics or other materials once they are purchased on your behalf. Once garments leave our facility, all business is completed. Unlike ready-to-wear, custom garments result from a service and are therefore not returnable and not refundable.
    For more specific answers to your questions about our return policy, please feel free to send us an email. (Back)

    19c ) What is the Policy regarding Gift Certificates and Discount Coupon redemptions? There are several points of note that one should keep in mind in regards to our issue of Gift Certificates and Discount Coupons as to how and when they can be redeemed. They are -

  • A gift certificate or discount coupon can only be redeemed during order placement. Gift certificates or discount coupons cannot and will not be redeemable after an order is placed even if payment has not been submitted for such an order. The only alternative if payment has not yet been submitted is to delete that order and place a fresh order making sure that the certificate or coupon is duly redeemed before checking out. A page specially for this purpose is provided during the order placement and prior to checking out. If payment has already been submitted, the only option is to place a new order and redeem the coupon or certificate. This is because our Gift Certificate and Discount Coupon redemptions are automated and cannot be redeemed via manual intervention in our system.
  • If you wish to redeem multiple certificates, it is important to note that only one coupon can be redeemed in a single order. It then follows that either the rest of the coupons should be redeemed in subsequent orders or multiple smaller orders be placed and each coupon redeemed with every order.
  • If a gift certificate or discount coupon has been lost or not saved, they would be considered lost and cannot be re-issued. No refund or charge back requests will be accepted in such cases.
  • If a gift certificate or discount coupon that has been sent by email is not received, we would be happy to resend it via email. However, it is the responsibility of the recipient that he/she makes sure his/her spam block or email filter is not blocking the email containing the certificate or coupon number.
  • If a discount coupon has a validity period indicated, under no circumstance would any claim to discount be entertained beyond the validity period of the said coupon.
  • A gift certificate or discount coupon cannot under any circumstances be redeemed for cash or goods during or beyond its validity period. (Back)

    19d ) I would like to Cancel an Order. Can I ? How ? As is displayed in other areas of our website, we are unfortunately not able to cancel your order since fabrics are ordered immediately from our fabric suppliers as soon as an order has been placed. Under our arrangements with our suppliers, to gain economies of scale translating into more reasonable prices for you, we cannot cancel our orders with our suppliers. We therefore regret not being able to cancel orders once placed with us.
    An order cannot be cancelled if it has already been processed. We can however allow for a change in style or colour of the garment being ordered.
    Under some circumstances however, we may allow for an order to be cancelled. For instance, if an order has been processed and the measurements have not been received yet, the order can be cancelled but a 25% cancellation, restocking and administrative fee would apply.
    Or, for instance, if an order has been processed and the fabric ordered is not available or cannot be sourced from our suppliers for the order, a 20% administration and sourcing fee would apply.
    If an order is under production and it is decided to cancel the order, a 50% charge to cover cloth and pattern costs will apply.
    If measurements have been provided and the order has been processed, the order cannot be cancelled under any circumstances.
    Cancellation: In the event you must cancel this contract, please notify us both by phone and in writing. You will be responsible for labor to date of cancellation, plus the cost of any fabrics and other materials purchased on your behalf. If your deposits exceed these amounts, a refund for the difference will be issued to you within three weeks of our receipt of your written notice of cancellation. (Back)

    19e ) Is there any Guarantee of the Fabric/Material, Construction Quality and Fit of the Custom Garment? Our Guarantees:
    • In order to guarantee the suitability of fabrics and materials for the Custom Garment we are creating, we reserve the right of final approval of all fabrics and other materials for this garment.
    • We guarantee that the construction techniques used will be those described in the Work Agreement or will be of greater value.
    • We guarantee that the Custom Garment will be constructed and will fit according to the Quality Standards of the Professional Association of Custom Clothiers (PACC). And will be happy to make adjustments as needed to ensure proper fit. (Back)

    19f ) If a charge back or Credit has been issued to my Card, Why do I not see it in my Card Statement ? Please note that should under some situations, a charge back or credit be issued to your card the administrative period it takes for this is around 4 working days. Additionally it can take upto two billing cycles before the funds show up in your credit card statement. This is because of such transactions being conducted internationally crossing multiple banking systems. (Back)

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