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What are the Conditions, Customs Duties or Taxes that I must be aware of ?

All orders placed with us is subject to third party contracts for delivery. such Third parties are reputable transport providers such as FedEx, DHL, TNT and UPS.
All purchases made at this site is pursuant to a shipping contract. By purchasing from this website, it is understood that You also agree to allow us to choose the transportation mode and transport carrier for the transportation of your purchases and goods or items being sent to you, at our discretion. While we will try our best to arrange the most ideal carrier of goods for delivery of your order, You can nevertheless, specify the carrier of your choice and who you wish us to forward the orders to, for shipment, by using the appropriate fields in the special requests section of the order placement process to type in your instructions. It is though not an absolute requirement that your instructions are followed if we find your carrier of choice not to be the best option of delivery in your particular instance.
The cost of shipping of an order is included in the total price of the order but should there be any import duties in the port of delivery, this is the responsibility of the receiver. Such duties can range from 5% to 20% country to country but would suggest however that this be confirmed with the appropriate authorities in your area.
We however do try to minimize this as much as possible by declaring the package worth a replacement value. Generally this would not incur any customs duties.

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View our top Questions.

Other commonly asked questions about Order Status , Shipping, Turnaround

  1. What is difference between Priority processing and Rush Processing?
  2. I want to change my Shipping address. How?
  3. How long after an order is shipped do I receive it? Can I choose who to ship with?
  4. What is the estimated dispatch date?
  5. To what countries are orders not shipped?
  6. How do I update my addresses or details prior to my next order or while my current order is being constructed and worked on?
  7. Where and How do I send samples for replication or reproduction? Where, How do I send cloth for CMT work?
  8. Do you ship to / deliver to UK ? USA ? Australia ? What countries do you ship to ? How long does it take to arrive ?
  9. I submitted my Order sometime ago, why is it still Pending?
  10. Where is My Order?
  11. What is the Turnaround Time at
  12. How do I track my order online?
  13. What are the Shipping and Handling Charges?
  14. What is Priority Processing?
  15. Why is my order still pending?
  16. What is Rush processing and the conditions you must aware of before selecting this option?
  17. What is the turnaround of Ready to wear items?

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