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I can´t view the video tutorials in the measurements forms. I am having trouble submitting sizes. The form is not going through. Help.

The video clips can be seen by clicking on the camera icon next to the name of each measurement field.
You would need to have windows media player programme or Quik Time media player installed on your computer to be able to view the clip though.
It is also possible that you are viewing the printable and downloadable measurements form rather than the online submittal form.
The printable form does not have video tutorials as it is assumed that the form will be used to fill in the measurements by a professional taking the sizes and hence a tutorial is not required.
However, to view the submittal form, kindly log into the MyAccounts feature and click on the �set up measurements profile� link.
If you are still having trouble, it is possible that one of the following issues needs to be addressed first..
a) the security settings on your browser are set at high which is preventing you from viewing the page. In this case, reset it to default levels.
b) The cookies are disabled on the browser, in which case, re-enable the cookies first
c) The java script is disabled on your machine, in which case kindly re-enable it or set all the browser settings to default.
d) A cookie on your computer is corrupted, in which case, please visit This Link first and then proceed to submit the measurements or resubmit the complete order.

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Other commonly asked questions about Troubleshoot, Technical Issues

  1. What are alpha characters?
  2. How can I remove an item from my shopping cart? How do I edit items in my shopping cart? How do I change items in my order?
  3. How do I make changes to an order I have already placed?
  4. I dont see my order in MyAccounts. Where did it go? Do you still have it?
  5. When I submit sizes, it shows an - Out Of Range - Error.
  6. It keeps asking for the password to MyAccounts? I do not have/have forgotten the password. What should I do?
  7. I am unable to log into MyAccounts. What should I do?
  8. I updated my measurements online. Why are the changes not showing?
  9. I am unable to submit an order Online/ The site is not taking my Order ! What should I do?

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