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I would like to Cancel an Order. Can I ? How ?

As is displayed in other areas of our website, we are unfortunately not able to cancel your order since fabrics are ordered immediately from our fabric suppliers as soon as an order has been placed. Under our arrangements with our suppliers, to gain economies of scale translating into more reasonable prices for you, we cannot cancel our orders with our suppliers. We therefore regret not being able to cancel orders once placed with us.
An order cannot be cancelled if it has already been processed. We can however allow for a change in style or colour of the garment being ordered.
Under some circumstances however, we may allow for an order to be cancelled. For instance, if an order has been processed and the measurements have not been received yet, the order can be cancelled but a 25% cancellation, restocking and administrative fee would apply.
Or, for instance, if an order has been processed and the fabric ordered is not available or cannot be sourced from our suppliers for the order, a 20% administration and sourcing fee would apply.
If an order is under production and it is decided to cancel the order, a 50% charge to cover cloth and pattern costs will apply.
If measurements have been provided and the order has been processed, the order cannot be cancelled under any circumstances.
Cancellation: In the event you must cancel this contract, please notify us both by phone and in writing. You will be responsible for labor to date of cancellation, plus the cost of any fabrics and other materials purchased on your behalf. If your deposits exceed these amounts, a refund for the difference will be issued to you within three weeks of our receipt of your written notice of cancellation.

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Other commonly asked questions about Our Policies, Return Policy, Cancellation Policy

  1. I have lost my Gift Certificate, Swatch Payment Refund Coupon, Discount Coupon, Promotional Coupon!
  2. What is the Return Policy at
  3. What is the Policy regarding Gift Certificates and Discount Coupon redemptions?
  4. Is there any Guarantee of the Fabric/Material, Construction Quality and Fit of the Custom Garment?
  5. If a charge back or Credit has been issued to my Card, Why do I not see it in my Card Statement ?

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