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Online Custom Tailors – secure payment
Licensed Vendors & Manufacturers for Lions Clubs International

How can I be sure of a perfect fit?

We have been online for three years but have been customizing apparel for three generations.
Hence there is a respectable amount of experience and knowledge of the tailoring world behind us.
About half our online clients are repeat clients who were once new to us online. Of the over 400 suits we produce in an average month, we have, possibly, 2 (no exaggeration here) that is a total washout that we need to either replace or refund. Usually this is because of incomplete or incorrect information having been provided to us in the first place.
We also receive around 3 to 5 suits a month that need very small adjustments to suit the personal preference of the client. These adjustments are such as a smaller waist, shorter sleeves, longer inseam and so on and could have actually been accomplished by a local alterations specialist, but clients prefer to send it to us for the adjustments.
Hence, we do believe and have confidence that our work is entirely satisfying for our clients.
Because we are accessible all the time from any part of the world by email, any ´potential problems´ become minor because of our very strong commitment to continued and open correspondence with our clients.
We are proud that not once have we received a complaint in regards to our responses not being timely. Although we must admit, it does take around 18 to 24 hours to receive a personal emailed response from us. Time difference being a factor for obvious reasons.
Our customer testimonials will prove our viability as an excellent solution to ill fitting off the rack (not to mention..expensive) clothing.
Should there be any adjustments etc needed, if at all, we do stand behind our work and would be more than happy to undertake this at no charge except for that particular item being shipped back to us.
In regards to Measurements-Our measurements forms are the most comprehensive among all those available online. Details such as ethnic backgrounds, favorite activities etc are all taken into account to ensure correct proportioning and fit. An African American for example would have different physical proportions than an Asian for example. This information also lets us know if a certain measurement detail is correct or otherwise. Someone for example who plays football, would be more comfortable in pants that were proportioned with larger than standard front of the thighs and someone who lifts weights for example, would be more comfortable with a wider than usual back for jackets. The list is endless.
Apart from the very comprehensive measurements forms, we also have available online video tutorials of how the measurements are to be taken. Clicking on the camera icon will play the short video for each measurement.
As a last resort, myself and our master tailors go over each and every (and I mean each and every) measurement that is submitted online to check for discrepancies. When we do find such discrepancies (in about 65% of the instances when first time orders are placed), we get back to the client and ask for clarification and reconfirmation as well as supply guidelines as to what we feel that particular measurement should be. Only after having received a confirmation do we complete the order.
We also request from clients for their front, back and side view images so that it can, once again, help in correct proportioning as well as help us ensure that the measurements supplied are correct.

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View our top Questions.

Other commonly asked questions about Measurements, Sizes, How to? When ? What ?

  1. What sizes are Big and Tall for Men? What sizes constitue Large sizes for Women?
  2. What does NOA mean?
  3. Can I send in sizes that I want copied from a garment that fits me well?
  4. When I submit sizes, it shows an - Out Of Range - Error.
  5. I am afraid to take sizes. Can I send measurements off a garment I am happy with?
  6. What is difference between "Slim or Snug Fit", "Athletic Cut" and "Full Fit"?
  7. How do I send my Digital Images to use with my order?
  8. How do I best take sizes? With clothes on or without any clothes on?
  9. I have a shirt I want sizes taken from. How should we go about with this?
  10. I have existing garments that I want to send to you for Replicating sizes off of. How do I do this?
  11. Do you have any Advice on how to take sizes best ? Is there a perfect way to Take ideal measurements ? Should I submit sizes in Centimeters or in Inches ?
  12. When, How, Where do I submit my Measurements?
  13. Can you do Large loose shirts ? Can you to Tight or fitted Shirts ? Loose baggy slacks? Snug fit pants ? Boxy Jackets?
  14. Can you do Big and Tall size Custom Clothing?
  15. Is there a premium charge for Big and Tall sizes ?
  16. Can you do wheelchair fit ?/ I have physical limitations, can you accomodate them in my custom clothing ?
  17. What if I am an odd size with parts of my physique larger or smaller than other parts of my physique? Such as, what if my neck is a lot larger than the rest of my proportions or what if my sleeves are extra short compared to the rest of me?
  18. Can I update the measurements after the order has been delivered?
  19. I am an existing client but do not see my measurements profile in my account. Do you have all my measurements? If so, why is it not shown?
  20. Can I update the measurements before an order has been placed or after an order has been placed in case that I have already submitted my measurements earlier?
  21. Can you use off the rack sizes? Can I submit Ready to Wear sizes for my custom clothing?
  22. What are the minimal size requirements for Shirts ? Jackets ? Pants ? Vests ?

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