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It keeps asking for the password to MyAccounts? I do not have/have forgotten the password. What should I do?

The password feature protects your account from unauthorized access and we strongly recommend that your account be password protected.
If you have forgotten your password, please type in your email address and use the links provided therein to have the password sent to your primary email address as originally registered with us.
If you have never set up a password, simply go to your account, type in your email address and when asked for a password, type in a password that you wish to use. If no passwords have been set up to date, the new password you type in will automatically become your password associated with your account.
If you remember your password but the system still keeps on asking for it, it may be because you have cookies disabled on your computer. When you enter a password, a session cookie is used to store that information so that the site knows who it is that is trying to access it and whether access should be allowed or not. If no cookie gets stored, the page will keep asking for your password again and again. The session cookie however gets deleted and removed as soon as you close your browser thus privacy not becoming an issue. Please reset your browser to allow cookies or if you are running a firewall, allow it to ´trust´ our site and then log back into the MyAccounts section at our website at this link.
If you are still having trouble, please use the Trouble Shoot page provided for the purpose.



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View our top Questions.

Other commonly asked questions about Troubleshoot, Technical Issues

  1. What are alpha characters?
  2. How can I remove an item from my shopping cart? How do I edit items in my shopping cart? How do I change items in my order?
  3. How do I make changes to an order I have already placed?
  4. I dont see my order in MyAccounts. Where did it go? Do you still have it?
  5. When I submit sizes, it shows an - Out Of Range - Error.
  6. I am unable to log into MyAccounts. What should I do?
  7. I updated my measurements online. Why are the changes not showing?
  8. I can´t view the video tutorials in the measurements forms. I am having trouble submitting sizes. The form is not going through. Help.
  9. I am unable to submit an order Online/ The site is not taking my Order ! What should I do?

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Contact : Telephone & Facsimile
Tel: + 66 - 2 - 6500956 Hotline: + 66 - 81 - 987 8717 Fax: + 66 - 2 - 6500956.
USA/Canada: Tel: 1 646 257 5886 Fax: 1 703 997 5593.
UK: Tel: (44) 020 3239 0756 Fax: (44) 0207 900 3541
Ireland: Tel: (353) 1 442 9424
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Japan: Tel: (81) 50 5532 9755
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