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I am unable to log into MyAccounts. What should I do?

You may be unable to log into your account perhaps because you have not set up password protection to your accounts at our website.You would need to set up a password if this has not already been done. Use the link to MyAccounts to go to the accounts page and set up a password first. This is a new feature we have recently instigated to protect your personal details and records. Once you have entered your password, you would be able to access your files using your email address and password in conjunction in future.
Another possible reason might be because you either have pop ups disabled on your computer, or you are using a firewall or some other software that prevents pop ups.If this is the case, please use the above link to directly access your account or kindly disable pop up blocking to access your account from our home page.

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Other commonly asked questions about MyAccount Section

  1. What is the MyAccounts feature?
  2. How do I check the status of my orders at
  3. How do I track the status of my order online?
  4. What is Order "Pending" in my accounts?
  5. What is Order "Processing" in my accounts?
  6. I dont see my order in MyAccounts. Where did it go? Do you still have it?
  7. Why does it ask for a password in MyAccounts? I do not have/have forgotten the password. What should I do?
  8. How do I set up an Account ?
  9. What is the status - QC?
  10. What is order "sourcing" in My Accounts?
  11. What is Order "Executing" in my accounts?
  12. What is Order "Awaiting Info" in my accounts?
  13. What is Order "Completing" in my accounts?
  14. What is Order "Shipped" in my accounts?

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Contact : Telephone & Facsimile
Tel: + 66 - 2 - 6500956 Hotline: + 66 - 81 - 987 8717 Fax: + 66 - 2 - 6500956.
USA/Canada: Tel: 1 646 257 5886 Fax: 1 703 997 5593.
UK: Tel: (44) 020 3239 0756 Fax: (44) 0207 900 3541
Ireland: Tel: (353) 1 442 9424
Australia: Tel: (61) 08 6102 1231
New Zealand: Tel: (64) 09 889 3909
South Africa: Tel: (27) 31 813 5393
Japan: Tel: (81) 50 5532 9755
Sweden: Tel: (46) 8 559 24 639
Denmark: Tel: (45) 36 98 83 79

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