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I am unable to log into MyAccounts. What should I do?

You may be unable to log into your account perhaps because you have not set up password protection to your accounts at our website.You would need to set up a password if this has not already been done. Use the link to MyAccounts to go to the accounts page and set up a password first. This is a new feature we have recently instigated to protect your personal details and records. Once you have entered your password, you would be able to access your files using your email address and password in conjunction in future.
Another possible reason might be because you either have pop ups disabled on your computer, or you are using a firewall or some other software that prevents pop ups.If this is the case, please use the above link to directly access your account or kindly disable pop up blocking to access your account from our home page.



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Other commonly asked questions about Troubleshoot, Technical Issues

  1. What are alpha characters?
  2. How can I remove an item from my shopping cart? How do I edit items in my shopping cart? How do I change items in my order?
  3. How do I make changes to an order I have already placed?
  4. I dont see my order in MyAccounts. Where did it go? Do you still have it?
  5. When I submit sizes, it shows an - Out Of Range - Error.
  6. It keeps asking for the password to MyAccounts? I do not have/have forgotten the password. What should I do?
  7. I updated my measurements online. Why are the changes not showing?
  8. I canĀ“t view the video tutorials in the measurements forms. I am having trouble submitting sizes. The form is not going through. Help.
  9. I am unable to submit an order Online/ The site is not taking my Order ! What should I do?

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