What is the Return Policy at MySuitShop.com?
MySuitShop.com is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertantly sent us the wrong measurements, we will do the adjustments at no obligation on the client�s part, but return shipping and handling is the client�s responsibility. An order having been placed cannot be cancelled. This is because once an order is placed, MySuitShop sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and MySuitShop that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required, this be handled by MySuitShop before shipping the rest of the order); the balance of the order not shipped cannot be cancelled. This is because MySuitShop would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it. In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion. It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.
We subscribe to the refunds and cancellation policies endorsed by the Association of Sewing and Design Professionals of America. The policy is “No Refunds or Returns: There are no refunds or exchanges on custom garments fabrics or other materials once they are purchased on your behalf. Once garments leave our facility, all business is completed. Unlike ready-to-wear, custom garments result from a service and are therefore not returnable and not refundable.
For more specific answers to your questions about our return policy, please feel free to send us an email.
Other commonly asked questions about Our Policies, Return Policy, Cancellation Policy
- I have lost my Gift Certificate, Swatch Payment Refund Coupon, Discount Coupon, Promotional Coupon!
- What is the Policy regarding Gift Certificates and Discount Coupon redemptions?
- I would like to Cancel an Order. Can I ? How ?
- Is there any Guarantee of the Fabric/Material, Construction Quality and Fit of the Custom Garment?
- If a charge back or Credit has been issued to my Card, Why do I not see it in my Card Statement ?