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21)   What is Dormieul?
22)   What about Big and Tall sizes?
23)   Can you make a custom piece of clothing from an image I send to you?
24)   How long after an order is shipped do I receive it? Can I choose who to ship with?
25)   What is cotton? What are its uses?
26)   To what countries are orders not shipped?
27)   What are the Payment Options for my custom order?
28)   What are the Standards of MySuitShop.com?
29)   How Secure is MySuitShop? What is Verified by Visa ?
30)   Do you ship to / deliver to UK ? USA ? Australia ? What countries do you ship to ? How long does it take to arrive ?

  • What is Dormieul? Dormieul is a manufacturer of very high end pure wool cloth for mens suits and slacks. They are located in England and have trading offices in most European countries as well as centers of tailoring in Asia. Cloth from Dormieul is reknowned worldwide for its unique hand and luxurious feel. Dormieul suit fabrics are typically made in the tradition of British tastes with most fabrics being in traditional business colours and patterns such as Chalk Stripes, Bankers Stripes, Pin Stripes, Prince of Wales check etc.
    Dormieul is famous for its ´smooth as silk´ finish of wool suitings and have a lustre to it that exudes High Class Taste and Refinement. A person who wears Dormieul stands out as someone who knows what to wear and how to wear it. You can learn more about fabrics by visiting our Glossary pages or you can do quick Cloth searches using one or more criteria to help pick specific cloth you might be interested in, based on the weight, patterns, content and other requirements. [Top]

  • What about Big and Tall sizes? We welcome Big and Tall sizes as well as odd sizes, wheelchair fits and hard to fit physiques. Please use the Big and Tall collections linked from the left menu above to view our Big and Tall collections. If ordering big and tall or wheelchair fits, we would prefer images of the front, back and side silhouettes to correctly proportion the custom piece. To send the images, please send them in JPEG format which ends in the extension .jpg and is of no larger than 50 kb in size.
    For Men - Height 5 ft 11 inch and above or Chest 46 and above is Big and Tall.
    For women – Height 5 ft 10 inch and above of size 12 and above is Large sizes.
    Should an order be placed in regular sizing categories and it is found that the sizing is actually big and tall or large sizes, the price differential will automatically be added to the order totals upon processing of the order. [Top]

  • Can you make a custom piece of clothing from an image I send to you? We are glad to inform you that we can custom make to measure a piece of clothing as per the specific style you would like to email us an image of. Please email the image in JPEG format that ends with the extension .jpg and please ensure that the size of the image is not more than 50 kilobytes. Alternatively, you might like to email us a link to an online image as well. This can be sent to mysuitmaker@mysuitshop.com along with your customer ID and/or order ID. [Top]

  • How long after an order is shipped do I receive it? Can I choose who to ship with? All our shipments are by International couriers for safe and fast door to door delivery. We do not use International airmail or surface mail for our order deliveries.
    Typically, one would expect to receive the package in 3 to 5 business days from the day the order has been shipped.
    We do allow you to choose who you prefer as your shipper of choice. However, your preference is taken as one of the factors in deciding how the order is to be delivered to you. Other factors that come into play are speed of deliveries to your location, costs of deliveries to your specific area, the effeciency of order dispatch at the time the shipper is chosen for delivery among others. The ultimate carrier is selected based on time scales, delivery schedules, cost analysis and other incidental issues that may be pertinent to your location of delivery.
    Please note that should no preferred carrier be selected during order placement, rest assured that we will select the most ideal carrier for your delivery.
    Should multiple orders having been placed, different shippers selected with each order, we will automatically select the most ideal courier for the purpose of making a single consolidated shipment of all your orders.
    Delivery: You may be asked to sign a release upon delivery of the Custom Garment, acknowledging that you have received the Custom Garment. Changes to the Custom Garment after that date are considered alterations and may be charged accordingly depending on the adjustment required. Once the Custom Garment leaves our facility, we are not responsible for any further additions, changes, or alterations to the Custom Garment, whether they are made accidentally or intentionally by you or by other parties. [Top]

  • What is cotton? What are its uses? COTTON - cool, soft, comfortable is the principal clothing fiber of the world.
    Its production is one of the major factors in world prosperity and economic stability.
    Cotton "breathes". What would we do without cotton? Since cotton wrinkles, polyester was added to give it wash and wear properties for a busy world. In recent times, the consumer determined that polyester, although easier to care for, took away the cool from cotton and also added a "pilling" effect to cotton/polyester blends.
    Consumers now often request "100% Cotton". Permanent finishes also added to the all cotton fabric gave a wash and wear property to cotton. cotton. The cotton fiber is from the cotton plant´s seed pod The fiber is hollow in the center and, under a microscope looks like a twisted ribbon. "Absorbent" cotton will retain 24-27 times its own weight in water and is stronger when wet than dry. This fiber absorbs and releases perspiration quickly, thus allowing the fabric to "breathe".
    Cotton can stand high temperatures and takes dyes easily. Chlorine bleach can be used to restore white garments to a clear white but this bleach may yellow chemically finished cottons or remove color in dyed cottons.
    Boiling and sterilizing temperatures can also be used on cotton without disintegration. Cotton can also be ironed at relatively high temperatures, stands up to abrasion and wears well.
    Mercerized cotton is treated to permanently straighten the cotton fibers which then becomes a smooth, rod-like fiber that is uniform in appearance with a high luster. Cotton is often blended with other fibers such as polyester, linen, wool, to "blend" the best properties of each fiber. [Top]

  • To what countries are orders not shipped? We do not ship orders to most African countries and some Eastern European and Asian countries without sufficient identity verification documentation. This is to safegaurd against fraudulent order placements and to protect our clients and ourselves from unnecessary inconveniences. Once an order is received and deemed by our fraud prevention mechanism to require verification documents, we will email asking for documentation as necessary to proceed with the order. [Top]

  • What are the Payment Options for my custom order? In order to assist you as much as possible in making payment submission as easy as possible, we accept payment by most modern methods. Upon completion of your order, you will automatically be taken to the correct payments page depending on the payment option you select.
    Our resellers and Franchisees have payment options customized to their individual situations on a case by case basis.
    Among others, we accept payment by bank to bank transfers, by certified cashiers/bankers cheques, by third party transfers such as via western union and most popularly, via our secure online payment forms using all major credit and debit cards. We accept Visa, MasterCard and American Express via our online system and Discover, Visa, MasterCard and American Express as well as echecks via Paypal. [Top]

  • What are the Standards of MySuitShop.com? We at MySuitShop maintain a high standard of QUALITY AND WORKMANSHIP with dedication to customer service. Click Here to find out more about our standards. [Top]

  • How Secure is MySuitShop? What is Verified by Visa ? My Suit Shop offers the most state-of-the-art security possible. No credit card information is stored on our databases and no sensitive information is retained. All the information gathered of a non-sensitive nature is retained and used by My Suit Shop to customize your interaction with us to as pleasant an experience as possible. None of the information is shared or sold to third parties as we at My Suit Shop feel it imperative to respect our clients privacy to the highest level possible. Rest assured that your private information is kept private. To see how My Suit Shop is truly SECURE, check out this link. . Verified by Visa is a new security system instigated by Visa Card to guard against online fraud and unscrupulous activity. you are issues a password that you are supposed to enter in the appropriate field of the payment submission form. This password is issued by Visa International directly to the Card holder. When your password is entered, this information is then verified by Visa International to confirm that the person submitting the payment is indeed the card holder him or her self before Visa gives us authorization to charge the card and authorizes the funds to be released to us. Should you not have a Verified by Visa password, please enter your social security number where requested and we will help you obtain a password for all your online purchases. If you are not using a visa card to submit payment, Verified by Visa security does not apply to you. [Top]

  • Do you ship to / deliver to UK ? USA ? Australia ? What countries do you ship to ? How long does it take to arrive ? We Ship and Deliver to any part of the world, including UK, USA, Australia and any other country on the Globe. All our shipments are via international couriers for safe and fast door to door delivery. It takes ten to twelve working days to complete an order and four to five days for delivery by courier. Priority processing can reduce the delivery time by another day or two if the order is required faster than the standard time period taken. Orders, once shipped, can be tracked via our online tracker within the MyAccounts section of our Website. [Top]


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