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11) Can I order swatches?
12) Are your Jackets Hand Basted or Fused? Can you do Hand Basted Canvas Fronts? Are shirt collars fused? What about the Seams?
13) What about Big and Tall sizes?
14) What is the Return Policy at MySuitShop.com?
15) Can you make a custom piece of clothing from an image I send to you?
16) What is SEERSUCKER?
17) How much fabric is required for a Suit I would like made?
18) I have a large group of people that I would like to order for. Can I get a discount?
19) How long after an order is shipped do I receive it? Can I choose who to ship with?
20) What are the Standards of MySuitShop.com?
Can I order swatches? May we confirm that it is possible to get swatches as per your requirements.
Please make use of our online swatch form to select upto 20 different fabric and colour choices that interest you most so that swatches of these can be mailed over.
You can also order beautiful Style Catalogue of our most popular styles for men and 95 swatches personally hand selected by our Master Tailors - in solids and patterns, from light to mid weights, year round fabrics from our mid to upper range collections.
You would be able to get a $10 discount when placing your next order with us using the swatches shipped to you.
Please use this form to submit your swatch or catalogue requisition request.
Please note that since fabrics from our Heritage Gold Collection and some others are not stocked in our inventory but are sourced from our suppliers in Europe as and when an order in these materials is received, we would regretfully be unable to honour swatch requests for materials in this collection. [Top]
Are your Jackets Hand Basted or Fused? Can you do Hand Basted Canvas Fronts? Are shirt collars fused? What about the Seams? Per our usual standards of production, we use a mix of traditional old world construction and modern techniques and features for the construction of our Jackets/coats/shirts.
Normally, the panel interlinings in our suits and coats are a combination of fusion and canvas.
The top breast panels are fused and also have hand basted canvas interlinings for added support and the lower half of the jacket front is fusion for increased flow and drape.
We can however prepare full canvas or full fusion interlinings on jackets and coats if this is desired. There is however a small premium for this feature and this additional option should be selected in the accessories page of the order placement process.
Only the finest threads are used for handbasting so that the outer shell of the jackets or coats seem to �float� on the body when worn.
Kindly also include this requirement in the notes in the special request section of the order placement process when submitting your order.
All our shirt collars are double fused for added durability and stiffness resulting in shirts that are top of the range in quality of construction.
Here are some of the TRUE MARKS OF Our BESPOKE SHIRTS...
All of our shirts are sewn with a minimum of 12 to 18 stitches per inch, depending on the fabric being used for the shirt, with full single needle construction resulting in strong, flat seams that do not separate.
Premium interlinings are fused into the collar and cuffs giving a smooth, even appearance.
Our Shirt collars are hand-cut and hand-turned.
Built in stay pockets prevent the removable stay from showing through the fabric.
Sleeve to cuff pleating gives balance to sleeve.
Pearl coated mylar buttons are cross stitched for extra strength.
Hand finishing and pressing insure individual attention to each shirt.
It is our intention that our products should be used for as long a period of time as possible. Hence unlike off the rack clothing which is made close to the edge in every seam, our custom clothing is made with large margins.
Pants waist can be increased by 3 inches and jackets can be increased by 3 to 4 inches easily!
We maintain a high standard of QUALITY AND WORKMANSHIP with dedication to customer service. Click Here to find out more about our standards of custom garment construction. [Top]
What about Big and Tall sizes? We welcome Big and Tall sizes as well as odd sizes, wheelchair fits and hard to fit physiques. Please use the Big and Tall collections linked from the left menu above to view our Big and Tall collections. If ordering big and tall or wheelchair fits, we would prefer images of the front, back and side silhouettes to correctly proportion the custom piece. To send the images, please send them in JPEG format which ends in the extension .jpg and is of no larger than 50 kb in size.
For Men - Height 5 ft 11 inch and above or Chest 46 and above is Big and Tall.
For women – Height 5 ft 10 inch and above of size 12 and above is Large sizes.
Should an order be placed in regular sizing categories and it is found that the sizing is actually big and tall or large sizes, the price differential will automatically be added to the order totals upon processing of the order. [Top]
What is the Return Policy at MySuitShop.com? MySuitShop.com is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertantly sent us the wrong measurements, we will do the adjustments at no obligation on the client�s part, but return shipping and handling is the client�s responsibility. An order having been placed cannot be cancelled. This is because once an order is placed, MySuitShop sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and MySuitShop that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required, this be handled by MySuitShop before shipping the rest of the order); the balance of the order not shipped cannot be cancelled. This is because MySuitShop would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it. In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion. It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.
We subscribe to the refunds and cancellation policies endorsed by the Association of Sewing and Design Professionals of America. The policy is “No Refunds or Returns: There are no refunds or exchanges on custom garments fabrics or other materials once they are purchased on your behalf. Once garments leave our facility, all business is completed. Unlike ready-to-wear, custom garments result from a service and are therefore not returnable and not refundable.
For more specific answers to your questions about our return policy, please feel free to send us an email. [Top]
Can you make a custom piece of clothing from an image I send to you? We are glad to inform you that we can custom make to measure a piece of clothing as per the specific style you would like to email us an image of. Please email the image in JPEG format that ends with the extension .jpg and please ensure that the size of the image is not more than 50 kilobytes. Alternatively, you might like to email us a link to an online image as well. This can be sent to mysuitmaker@mysuitshop.com along with your customer ID and/or order ID. [Top]
What is SEERSUCKER? A fabric usually a narrow striped cotton with alternate stripes crinkled in the weaving that has a Crepe-stripe effect. Colored stripes are often used alternating with white. The fabric has a matte surface. Seersucker comes in light, and medium to heavy weights. The woven crinkle is produced by alternating slack and tight yarns in the warp. This effect is permanent. Some seersucker cloths may be produced by pressing/ironing or a chemical treatment, which is unlikely to be permanent.
Seersucker is also called plisse. It is Durable, gives good service and wear and especially excellent for very hot summers. It can be laundered without having to iron. Essentially it is wrinkle resistant by nature. It can also be bleached, yarn dyed, or printed. Some seersuckers come in a check or plaid effect as well. Seersucker has many uses: Summer suits for men, women, and children, coats, uniforms, trims, nightwear, all kinds of sportswear, dresses, blouses, children´s wear of all kinds, curtains, bedspreads, slipcovers etc.
Since we do not stock seersucker in our inventory, please email us if this cloth is a requirement and we would be happy to source it from our suppliers. Generally, colours such as light blue on white, navy on white, black on white and grey and white are fairly easily available.
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How much fabric is required for a Suit I would like made? For your reference for a person under 50 regular in size, under 6 feet in height, the fabric required for two and three piece suits is as follows..
57-60-inch width of fabric... 5 yards
Add .5 yards if fabric has large stripes and 1 yard if fabric has large checks or plaid patterns.
Add .5 yard if size above 50 regular up to 54 regular and 1.5 yards if above 54 regular to 58 regular. Add 2 yards if size above 60 regular to 64 regular.
For long sizes, add .5 yards to the quantity required for regular sizes. Hence 50 long will require 5.5 yards while 50 regular requires 5 yards in solid colour 60 inch wide fabric.
Add .5 yards if size long and 1 yard if size extra long.
For extra pants add 2 yards in solid, 2.25 yards in large stripe and 2.5 yards in large checks in 57-60 inch wide fabric for a 50 regular size.
Above 58 regular, add a further .5 yards to the quantity required for regular sizes and above 64 regular, add 1 yard to quantity required for regular sizes.
For a vest single or double breasted, for 50 regular and under in size, add 1 yard in solids, 1.25 yards in stripes and 1.5 yards in checks. If the vest has lapels, add an extra .5 yards.
For sizes for vests above 50 and under 58, add an extra .75 yards and for sizes from 58 and above, add an additional 1 yard.
45-inch width of fabric ... 6.5 yards
Add 1.5 yards if fabric has large stripes and 2.5 yard if fabric has large checks or plaid patterns.
Add 1.5 yard if size above 50 regular up to 54 regular and 2.5 yards if above 54 regular to 58 regular.
Add 3 yards if size above 60 regular to 64 regular.
For long sizes, add 1.5 yards to the quantity required for regular sizes. Hence 50 long will require 7.5 yards while 50 regular requires 6 yards in solid colour 60 inch wide fabric.
Add 1.5 yards if size long and 2 yard if size extra long.
For extra pants add 3 yards in solid, 3.5 yards in large stripe and 4 yards in large checks in 45 inch wide fabric for a 50 regular size. Above 58 regular, add a further .5 yards to the quantity required for regular sizes and above 64 regular, add 1 yard to quantity required for regular sizes.
For a vest single or double breasted, for 50 regular and under in size, add 2 yard in solids, 2.25 yards in stripes and 2.5 yards in checks. If the vest has lapels, add an extra 1 yards.
For sizes for vests above 50 and under 58, add an extra 1.25 yards and for sizes from 58 and above, add an additional 1.5 yards.
For more details, Please contact us us for confirmation of fabric quantity required. It would help if we have your complete sizes and the exact styles you require for the garments, or check out the full chart of fabric quantity requirements, click on the instructions link on this page. [Top]
I have a large group of people that I would like to order for. Can I get a discount? We are more than happy to offer a substantial discount and very competitive prices for orders that are placed for a large group of people.
This could be in instances when all the individuals at your workplace would like to place an order, or instances where a social group you belong to, such as a church choir, would like to place a collective order or even instances such as when a group of people wish to dress alike for an occassion such as in weddings.
For us to be able to offer a price quote for your consideration, kindly Email us the following information -
a) The total number of individuals you wish to place orders for.
b) The total number of garments you wish to order.
c) The fabric number (as shown in our Fabrics List) page that you wish to order from.
d) The styles of each of the garments you wish to order.
e) The colours that the garments are to be in.
f) The delivery deadline you wish us to work with.
g) The proposed date you wish to proceed with the orders.
h) The proposed price target you would like to work with.
i) Whether you wish us to make a consolidated shipment of the whole order or whether you wish each individual´s order to be shipped directly to the individual.
Having this pertinent information will allow us to tailor an offer to your requirements and budget.
You can also use our Wedding Orders Form to get great discounts for orders for your wedding party. Styles, fabrics, colours and a host of customizations can be used to personalize the wardrobe for your marriage entourage! [Top]
How long after an order is shipped do I receive it? Can I choose who to ship with? All our shipments are by International couriers for safe and fast door to door delivery. We do not use International airmail or surface mail for our order deliveries.
Typically, one would expect to receive the package in 3 to 5 business days from the day the order has been shipped.
We do allow you to choose who you prefer as your shipper of choice. However, your preference is taken as one of the factors in deciding how the order is to be delivered to you. Other factors that come into play are speed of deliveries to your location, costs of deliveries to your specific area, the effeciency of order dispatch at the time the shipper is chosen for delivery among others. The ultimate carrier is selected based on time scales, delivery schedules, cost analysis and other incidental issues that may be pertinent to your location of delivery.
Please note that should no preferred carrier be selected during order placement, rest assured that we will select the most ideal carrier for your delivery.
Should multiple orders having been placed, different shippers selected with each order, we will automatically select the most ideal courier for the purpose of making a single consolidated shipment of all your orders.
Delivery: You may be asked to sign a release upon delivery of the Custom Garment, acknowledging that you have received the Custom Garment. Changes to the Custom Garment after that date are considered alterations and may be charged accordingly depending on the adjustment required. Once the Custom Garment leaves our facility, we are not responsible for any further additions, changes, or alterations to the Custom Garment, whether they are made accidentally or intentionally by you or by other parties. [Top]
What are the Standards of MySuitShop.com? We at MySuitShop maintain a high standard of QUALITY AND WORKMANSHIP with dedication to customer service. Click Here to find out more about our standards. [Top]
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