Welcome to MySuitShop.com
We notice you are not registered for our Travelling Tailors Road Shows. We visit North America (US and Canada), Continental Europe and Australia/New Zealand, Japan and some countries in South America several times a year. By Registering for our Custom Tailoring roadshows you will be kept informed of our itinerary and can get measured in person by one of our Master Tailors.
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2) How do I know if MySuitShop is for me?
3) How do I best take sizes? With clothes on or without any clothes on?
4) What is button stance?
5) I want corporate logo, personal logo on the garments I Order.
6) What are the Shipping and Handling Charges?
7) What is the Turnaround Time at MySuitShop.com?
8) What is the estimated dispatch date?
9) What is the Return Policy at MySuitShop.com?
10) What is Super 100s, 110s, 120s, 130s, 150s, and 180s?
Two dimensional measurements such as lengths, shoulder widths etc can be taken off another piece of clothing that fits well but three dimensional measurements such as chest circumference, stomach etc should be taken off the body.
Please use the video tutorials on the forms to see how best the measurements should be taken.
When taking Measurements, we would recommend a thin shirt or t-shirt and a well fitting pair of pants be worn.
Please do not take measurements wearing a jacket or jeans or shorts and other such casual clothing.
Tights, jogging suits, corsets or any other body binding garments should not be worn when taking the sizes.
For Pants and Trousers measurements, ideally the pants you wear when taking the measurements should sit exactly where you would like your custom pants to sit if these are being ordered. Bear in mind the position of the pants waist band on the waist at the sides, front and back as required when taking the measurements for the pants outseam and U-crotch.
Jacket lengths do not necessarily have to conform to the second knuckle on the thumb since some have long arms and others short arms as well as styles selected also make a difference. Ideally the standard jacket length should cover at least the buttocks at the back and the crotch in the front.
Do not take the neck size of shirts tightly or snugly. Make sure a finger is kept between the tape and the body for comfort allowance for the collar.
We do not prefer using off the rack measurements for custom clothing..for obvious reasons!
When submitting shirt sleeve lengths, do not submit half shoulder and sleeve length as sleeve length is generally understood specially in the USA. Please measure sleeve length from the top of the shoulder to the length desired as is described in the measurements forms.
For your convenience, each measurement requirement for each kind of garment is indicated using icons so that those minimal sizes get submitted as necessary, with your order. [Top]
For us to be able to offer a competitive price for the work, please be kind enough to email us the style of shirt or jacket that you wish to order, the number of pieces you would like to order and a digital image of the logo you wish to have placed on the garments.
The image can be sent to us as a Jpeg file format which ends in the extension .jpg and is of no larger than 100 kb and should multiple images be sent, please zip them before transmission to make for easier uploads and downloads.
Please let us know the colours, back ground colours if any and the location and size of the logo as well.
Once confirmed, we would forward to you a price quote and request any additional details as necessary. [Top]
We may from time to time, use other couriers such as UPS, DHL, FedEx and others. The discretion of which courier to use for which shipment dispatch rests entirely on us as we try to use the most efficient method of delivery we deem appropriate at any instance and for any order.
Please note that orders under US$200 do carry a small micro-shipment charge of US $15 to cover the additional cost incurred due to volume/weight parameters of the shippers. [Top]
For Resellers, depending on availability, swatch sets if ordered, may take longer since if new sets are being prepared, the labour intensive project might take longer than the week to ten days standard turnaround time to complete. Exact schedules for swatch sets to resellers can only be confirmed on a case by case basis.
If fabric swatches or our Digital Catalogue are ordered, the swatches or catalogue are prepared in around three working days and shipped according to the indicated preference when submitting the swatch/catalogue requisition request.
If swatches or the catalogue are shipped by courier, delivery is in three to four working days. If however, the swatches or catalogue are ordered to be shipped by airmail, it can take four to six weeks for delivery. Regretfully no tracking facility is available to track swatch request orders that are airmailed. Couriered swatches or catalogues can be traced via the MyAccounts section as one would track custom clothing orders.
We however to send out constant updates to the progress of the orders and as soon as orders are processed, an expected dispatch date is indicated via email.
To track packages please use the tracking facility provided in the MyAccounts section in the current order details page.
In regards to the Estimated Dispatch Date, the estimated dispatch date is displayed in the MyAccounts section where your order is listed. This is the date we believe your order will be shipped depending on the current volumes of work we have on hand. However, as noted, this is but an estimated date and not an absolute date. On most instances, we are able to ship orders much before the estimated dispatch date displayed, however there can be instances when the order dispatch is delayed due to delays in order completion. Such delays can be due to fabric availability issues, delays in payment processing for the order, fabric delivery delay from our suppliers or as is the case in most instances, due to extremely specific, complicated or detailed features of the order or parts of the order. Delay can be expected if there are features in the garment that go beyond the usual details in our custom garments or if there are styling features that need additional work to incorporate. Delays can also occur if incomplete or incomprehensive information has been received in regards to an order or if there has been delays in responses received from you if we have asked for any clarifications or explanations in regards to the order. We do try our best and succeed in 99% of the time to ship orders within the estimated dispatch date specified for your order. Should an order be needed before the estimated dispatch date, please feel free to Contact us with the order number(s) and the required delivery date of the order so that we can upgrade your order to priority processing for a small fee as noted in the Priority Processing information in the FAQ sections of our site. Please note that delay of maximum of a week counted from the estimated dispatch date may be experienced during the month of April due to the annual Thai New Year Holidays. [Top]
We subscribe to the refunds and cancellation policies endorsed by the Association of Sewing and Design Professionals of America. The policy is “No Refunds or Returns: There are no refunds or exchanges on custom garments fabrics or other materials once they are purchased on your behalf. Once garments leave our facility, all business is completed. Unlike ready-to-wear, custom garments result from a service and are therefore not returnable and not refundable.
For more specific answers to your questions about our return policy, please feel free to send us an email. [Top]
Contact : Telephone & Facsimile
My Suit Shop is a respected member of The Association of Sewing and Design Professionals of America and an Equal Opportunities Employer.
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