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Welcome to MySuitShop.com

We notice you are not registered for our Travelling Tailors Road Shows. We visit North America (US and Canada), Continental Europe and Australia/New Zealand, Japan and some countries in South America several times a year. By Registering for our Custom Tailoring roadshows you will be kept informed of our itinerary and can get measured in person by one of our Master Tailors.
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Go Back to the Common Questions Topic List

1)   What is Glen Plaid?
2)   How do I know if MySuitShop is for me?
3)   How do I best take sizes? With clothes on or without any clothes on?
4)   What is button stance?
5)   I want corporate logo, personal logo on the garments I Order.
6)   What are the Shipping and Handling Charges?
7)   What is the Turnaround Time at MySuitShop.com?
8)   What is the estimated dispatch date?
9)   What is the Return Policy at MySuitShop.com?
10)   What is Super 100s, 110s, 120s, 130s, 150s, and 180s?


  • What is Glen Plaid? Glen plaid (or glenurquhart) is the genus and Prince of Wales plaid is a species. Glen-plaid thus refers only to the plaid pattern, whatever its color or scale. The particular rust-red, large-scale plaid described above is an old Scottish "district check" that was popularized by David, prince of Wales, in the 1920s. Thus it came to be known as the "Prince of Wales plaid." In later years, the terms came to be conflated, so that people would refer to any glen-plaid as a PoW plaid. But, technically, the true PoW plaid is the particular district check first popularized by the prince who became Edward VIII and then the duke of Windsor. Keywords: glenplaid, glen, plaid, glen plaid, check, squares, checks, checkered, checquered, plaids, Prince of Wales plaid, district check, prince of wales, jackets, sports, sports jackets, blazer, blazers, suit, suits, mens, plaid suit, check suit, prince of wales suit, plaid jacket, check jacket, prince of wales jacket, coat, coats, hunting jacket, plaid hunting jacket, check hunting jacket [Top]

  • How do I know if MySuitShop is for me? Read what previous customers have to say about the service and the clothing they have received from MySuitShop.com Or, feel free to make your own comments. We may even post your comments on MySuitShop.com. [Top]

  • How do I best take sizes? With clothes on or without any clothes on? Ours is a very comprehensive form that can be used for all garments, including shirts, suits, pants etc.
    Two dimensional measurements such as lengths, shoulder widths etc can be taken off another piece of clothing that fits well but three dimensional measurements such as chest circumference, stomach etc should be taken off the body.
    Please use the video tutorials on the forms to see how best the measurements should be taken.
    When taking Measurements, we would recommend a thin shirt or t-shirt and a well fitting pair of pants be worn.
    Please do not take measurements wearing a jacket or jeans or shorts and other such casual clothing.
    Tights, jogging suits, corsets or any other body binding garments should not be worn when taking the sizes.
    For Pants and Trousers measurements, ideally the pants you wear when taking the measurements should sit exactly where you would like your custom pants to sit if these are being ordered. Bear in mind the position of the pants waist band on the waist at the sides, front and back as required when taking the measurements for the pants outseam and U-crotch.
    Jacket lengths do not necessarily have to conform to the second knuckle on the thumb since some have long arms and others short arms as well as styles selected also make a difference. Ideally the standard jacket length should cover at least the buttocks at the back and the crotch in the front.
    Do not take the neck size of shirts tightly or snugly. Make sure a finger is kept between the tape and the body for comfort allowance for the collar.
    We do not prefer using off the rack measurements for custom clothing..for obvious reasons!
    When submitting shirt sleeve lengths, do not submit half shoulder and sleeve length as sleeve length is generally understood specially in the USA. Please measure sleeve length from the top of the shoulder to the length desired as is described in the measurements forms.
    For your convenience, each measurement requirement for each kind of garment is indicated using icons so that those minimal sizes get submitted as necessary, with your order. [Top]

  • What is button stance? On Jackets, Blazers and Coats the position where the first button starts on the chest is called a button stance. This is usually defined as a standard, low, or high button stance. A low button stance essentially means a longer gorge and a high button stance essentially means a higher gorge on suits and coats. [Top]

  • I want corporate logo, personal logo on the garments I Order. May we confirm that we can monogramme or embroider corporate logos on shirts and jackets per your preference.
    For us to be able to offer a competitive price for the work, please be kind enough to email us the style of shirt or jacket that you wish to order, the number of pieces you would like to order and a digital image of the logo you wish to have placed on the garments.
    The image can be sent to us as a Jpeg file format which ends in the extension .jpg and is of no larger than 100 kb and should multiple images be sent, please zip them before transmission to make for easier uploads and downloads.
    Please let us know the colours, back ground colours if any and the location and size of the logo as well.
    Once confirmed, we would forward to you a price quote and request any additional details as necessary. [Top]

  • What are the Shipping and Handling Charges? Shipping and Handling charges are a flat 20% of your total order. Hence for example, a two peice suit from our classic collections at USD 150 is only USD 30 in shipping and handling costs and a shirt at USD 33 is only USD 6.6 shipping and handling. Our logistics contractors are the international couriers such as Fedex, DHL, UPS etc. Delivery is door to door. In instances where orders have been placed using off-site purchase modes like our auction promotions, emailed promotions or through other similar promotional means, shipping and handling costs are also 20% of the total order calculated on regular prices according to the appropriate categories unless otherwise indicated. Please keep in mind that a two peice suit weighs about 1.5-2.5 kgs and a cotton shirt is at least .5 kgs and each pair of pants weighs about .5-1 kg..
    We may from time to time, use other couriers such as UPS, DHL, FedEx and others. The discretion of which courier to use for which shipment dispatch rests entirely on us as we try to use the most efficient method of delivery we deem appropriate at any instance and for any order.
    Please note that orders under US$200 do carry a small micro-shipment charge of US $15 to cover the additional cost incurred due to volume/weight parameters of the shippers. [Top]

  • What is the Turnaround Time at MySuitShop.com? It takes around 7 to 10 working days to complete an order provided all the information required has been provided and four to six working days for transit. Our Logistics are managed by International couriers for express worldwide safe and fast door to door delivery. The order can be tracked online via the MyAccounts section of our website after the package has been shipped.
    For Resellers, depending on availability, swatch sets if ordered, may take longer since if new sets are being prepared, the labour intensive project might take longer than the week to ten days standard turnaround time to complete. Exact schedules for swatch sets to resellers can only be confirmed on a case by case basis.
    If fabric swatches or our Digital Catalogue are ordered, the swatches or catalogue are prepared in around three working days and shipped according to the indicated preference when submitting the swatch/catalogue requisition request.
    If swatches or the catalogue are shipped by courier, delivery is in three to four working days. If however, the swatches or catalogue are ordered to be shipped by airmail, it can take four to six weeks for delivery. Regretfully no tracking facility is available to track swatch request orders that are airmailed. Couriered swatches or catalogues can be traced via the MyAccounts section as one would track custom clothing orders.
    We however to send out constant updates to the progress of the orders and as soon as orders are processed, an expected dispatch date is indicated via email.
    To track packages please use the tracking facility provided in the MyAccounts section in the current order details page.
    In regards to the Estimated Dispatch Date, the estimated dispatch date is displayed in the MyAccounts section where your order is listed. This is the date we believe your order will be shipped depending on the current volumes of work we have on hand. However, as noted, this is but an estimated date and not an absolute date. On most instances, we are able to ship orders much before the estimated dispatch date displayed, however there can be instances when the order dispatch is delayed due to delays in order completion. Such delays can be due to fabric availability issues, delays in payment processing for the order, fabric delivery delay from our suppliers or as is the case in most instances, due to extremely specific, complicated or detailed features of the order or parts of the order. Delay can be expected if there are features in the garment that go beyond the usual details in our custom garments or if there are styling features that need additional work to incorporate. Delays can also occur if incomplete or incomprehensive information has been received in regards to an order or if there has been delays in responses received from you if we have asked for any clarifications or explanations in regards to the order. We do try our best and succeed in 99% of the time to ship orders within the estimated dispatch date specified for your order. Should an order be needed before the estimated dispatch date, please feel free to Contact us with the order number(s) and the required delivery date of the order so that we can upgrade your order to priority processing for a small fee as noted in the Priority Processing information in the FAQ sections of our site. Please note that delay of maximum of a week counted from the estimated dispatch date may be experienced during the month of April due to the annual Thai New Year Holidays. [Top]

  • What is the estimated dispatch date? The estimated dispatch date is displayed in the MyAccounts section where your order is listed. This is the date we believe your order will be shipped depending on the current volumes of work we have on hand. However, as noted, this is but an estimated date and not an absolute date. On most instances, we are able to ship orders much before the estimated dispatch date displayed, however there can be instances when the order dispatch is delayed due to delays in order completion. Such delays can be due to fabric availability issues, delays in payment processing for the order, fabric delivery delay from our suppliers or as is the case in most instances, due to extremely specific, complicated or detailed features of the order or parts of the order. Delay can be expected if there are features in the garment that go beyond the usual details in our custom garments or if there are styling features that need additional work to incorporate. Delays can also occur if incomplete or incomprehensive information has been received in regards to an order or if there has been delays in responses received from you if we have asked for any clarifications or explanations in regards to the order. We do try our best and succeed in 99% of the time to ship orders within the estimated dispatch date specified for your order. Should an order be needed before the estimated dispatch date, please feel free to contact us with the order number(s) and the required delivery date of the order so that we can upgrade your order to priority processing for a small fee as noted in the Priority Processing information in the FAQ sections of our site. Please note that delay of maximum of a week counted from the estimated dispatch date may be experienced during the month of April and December due to the annual Thai New Year and Christmas Holidays respectively. [Top]

  • What is the Return Policy at MySuitShop.com? MySuitShop.com is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertantly sent us the wrong measurements, we will do the adjustments at no obligation on the client�s part, but return shipping and handling is the client�s responsibility. An order having been placed cannot be cancelled. This is because once an order is placed, MySuitShop sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and MySuitShop that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required, this be handled by MySuitShop before shipping the rest of the order); the balance of the order not shipped cannot be cancelled. This is because MySuitShop would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it. In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion. It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.
    We subscribe to the refunds and cancellation policies endorsed by the Association of Sewing and Design Professionals of America. The policy is “No Refunds or Returns: There are no refunds or exchanges on custom garments fabrics or other materials once they are purchased on your behalf. Once garments leave our facility, all business is completed. Unlike ready-to-wear, custom garments result from a service and are therefore not returnable and not refundable.
    For more specific answers to your questions about our return policy, please feel free to send us an email. [Top]

  • What is Super 100s, 110s, 120s, 130s, 150s, and 180s? It represents the fineness of the yarn in the fabric. The higher the number the higher the fineness. The yarn number for cotton yarns is based on the number of 840-yard hanks in a pound. The convention for indicating plies resembles that for wool. Two-ply 20s would be written 2/20s or 20/2, and would be twice the weight, length for length, of single ply 20s yarn. [Top]

     
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    Contact : Telephone & Facsimile
    Tel: + 66 - 2 - 6500956 Hotline: + 66 - 81 - 987 8717 Fax: + 66 - 2 - 6500956.
    USA/Canada: Tel: 1 646 257 5886 Fax: 1 703 997 5593.
    UK: Tel: (44) 020 3239 0756 Fax: (44) 0207 900 3541
    Ireland: Tel: (353) 1 442 9424
    Australia: Tel: (61) 08 6102 1231
    New Zealand: Tel: (64) 09 889 3909
    South Africa: Tel: (27) 31 813 5393
    Japan: Tel: (81) 50 5532 9755
    Sweden: Tel: (46) 8 559 24 639
    Denmark: Tel: (45) 36 98 83 79

    My Suit Shop is a respected member of The Association of Sewing and Design Professionals of America and an Equal Opportunities Employer.

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